[SOLVED] KB4519976 and missing 'lsasrv.dll.mui'

G

gfcarvalho

Member
Joined
Oct 8, 2019
Posts
5
Hey guys

This is my first post here so if anyone is reading this i would like to say thank you for your help.

In this thead i used kb4519976 on title but was having this error with the last 2 or 3 culmulative monthly updates, i don't know how neither what happend (or what was done by others, a bunch of thing were misconfigured, some updates hidden) but a file is missing on winsxs folder..

This is a Windows Server 2008 R2 SP1 VM on Hyper-v server, i tried to install the KB with Windows Update, with the .msu from catalog and the .cab with dism, i'm getting those errors:
###
2019-10-08 17:16:57, Info CBS Failed to find file: amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24335_pt-br_e6dec378331c2578\lsasrv.dll.mui [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CBS Failed to gather all missing files for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CSI 0000004e@2019/10/8:20:16:57.724 CSI Transaction @0x2b3f4c40 destroyed
2019-10-08 17:16:57, Error CBS Failed to pre- stage package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CBS Perf: Stage chain complete.
2019-10-08 17:16:57, Info CBS Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Error CBS Failed to process single phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9, status: 0x80070002, failure source: Stage, start state: Resolved, target state: Installed, client id: DISM Package Manager Provider
2019-10-08 17:16:57, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-10-08 17:16:57, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2019-10-08 17:16:57, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...
2019-10-08 17:16:57, Info CBS Reboot mark refs: 0
2019-10-08 17:16:57, Info CBS SQM: Reporting package change for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9, current: Resolved, pending: Default, start: Resolved, applicable: Installed, target: Installed, limit: Installed, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 2310, first merged sequence: 2310
2019-10-08 17:16:57, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9, session id: 142859, sample type: Standard
2019-10-08 17:16:57, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard
2019-10-08 17:16:57, Info CBS SQM: Reporting package change completion for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9, current: Resolved, original: Resolved, target: Installed, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: DISM Package Manager Provider, initiated offline: False, execution sequence: 2310, first merged sequence: 2310
2019-10-08 17:16:57, Info CBS SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-10-08 17:16:57, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2019-10-08 17:16:57, Info CBS SQM: Failed to initialize Win SAT assessment. [HRESULT = 0x80040154 - Unknown Error]
2019-10-08 17:16:57, Info CBS SQM: average disk throughput datapoint is invalid [HRESULT = 0x80040154 - Unknown Error]

###

The folder "amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24335_pt-br_e6dec378331c2578" don't exist on c:\windows\winsxs but the folder 'amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24335_en-us_e5428cf3c66827d9' (and the lsasrv.dll.mui) is there, this server wasin 'en-us' and some time ago we installed the 'pt-br' language pack, i have a clone of this server were the folder "amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_6.1.7601.24335_pt-br_e6dec378331c2578" is there and the updates are ok....

I followed the steps on Windows Update Forum Posting Instructions , and i'm attaching the cbs and the sfcix.txt(i had already reset all Windows Update configurations and cleared the cache, used surt too, none of that worked)
 

Attachments

theoretically, those are the installed updates (listed with powershell):
HotFixID
--------
KB4072650
KB981391
KB981392
KB977236
KB981111
KB977238
KB2849697
KB2849696
KB2841134
KB2841134
KB977239
KB2670838
KB2830477
KB2592687
KB981390
KB2305420
KB2386667
KB2393802
KB2479943
KB2506014
KB2506212
KB2506928
KB2515325
KB2533552
KB2545698
KB2546250
KB2547666
KB2552343
KB2560656
KB2563227
KB2564958
KB2574819
KB2603229
KB2604115
KB2607047
KB2608658
KB2620704
KB2621440
KB2640148
KB2643719
KB2644615
KB2647753
KB2654428
KB2656356
KB2660075
KB2661254
KB2667402
KB2676562
KB2685811
KB2685813
KB2690533
KB2698365
KB2705219
KB2719033
KB2719857
KB2726535
KB2727528
KB2729094
KB2732059
KB2736422
KB2742599
KB2750841
KB2761217
KB2763523
KB2765809
KB2770660
KB2786081
KB2791765
KB2800095
KB2807986
KB2808679
KB2813170
KB2813347
KB2813430
KB2834140
KB2840631
KB2843630
KB2847927
KB2852386
KB2853952
KB2857650
KB2861698
KB2862330
KB2862335
KB2862973
KB2864202
KB2868038
KB2871997
KB2884256
KB2891804
KB2893294
KB2893519
KB2894844
KB2908783
KB2911501
KB2912390
KB2919469
KB2923545
KB2931356
KB2937610
KB2943357
KB2966583
KB2968294
KB2970228
KB2972100
KB2972211
KB2973112
KB2973201
KB2977292
KB2978120
KB2984972
KB2985461
KB2991963
KB2992611
KB2999226
KB3000483
KB3004375
KB3006121
KB3006137
KB3010788
KB3011780
KB3013531
KB3018238
KB3020369
KB3020370
KB3020388
KB3021674
KB3023215
KB3030377
KB3035126
KB3037574
KB3045685
KB3046017
KB3046269
KB3054205
KB3054476
KB3055642
KB3059317
KB3060716
KB3067903
KB3068457
KB3068708
KB3071756
KB3072305
KB3074543
KB3075226
KB3078667
KB3080149
KB3083324
KB3086255
KB3097989
KB3102429
KB3107998
KB3108371
KB3108664
KB3109103
KB3109560
KB3110329
KB3112343
KB3118401
KB3122648
KB3123479
KB3124275
KB3127220
KB3133043
KB3133977
KB3137061
KB3138378
KB3138612
KB3138910
KB3139398
KB3139914
KB3140245
KB3142024
KB3146706
KB3146963
KB3147071
KB3149090
KB3156016
KB3159398
KB3161949
KB3172605
KB3177467
KB3179573
KB4012212
KB4014504
KB4014596
KB4019990
KB4025252
KB4033996
KB4034733
KB4036586
KB4040685
KB4040980
KB4047206
KB4052978
KB4343205
KB4457008
KB4457044
KB4474419
KB4480063
KB4483187
KB4483458
KB4490628
KB4503269
KB4505050
KB4507004
KB4516046
KB4516655
KB958488
KB976902
KB976932
KB982018
KB4480970

Tks
 
Hi!

Please do the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
Hey,

I indeed was having some trouble copying the file, since this is a production server i can't reboot rigth now so i used robocopy with backup option to cop the file, if this caused any problem with the file please let me know and i'll schedule a reboot and copy the again...

Link from google drive
COMPONENTS.zip


Thanks
 
Hi!


Install Update with DISM

  1. Download this update and save to your desktop. The file name will be Windows6.1-KB4480970-x64.cab.zip.
  2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
  5. Copy and paste the following command into the command prompt window and press enter.

    dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4480970-x64.cab
  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation. <---You may not get this line.
    Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

Note: If you get the message that no packages that require processing were found, use the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB4480970-x64.cab\Windows6.1-KB4480970-x64.cab

If successful, retry one of the updates that failed and attach CBS.log if it fails again.
 
Hi

I don't know if i did something wrong but i wasn't able to open the downloaded file and extract the content, for me it was showing a folder with the '.cab' at the end and not a file with this extension, but, i have downloaded the KB4480970 from Windows Update Catalog and did the installation with dism, the process completed sucessfully and after a reboot i tried the failed update (KB4519976) again and it was installed sucessfully too, Thank you very much for your help, i was almost hitting my head on a door with this one...

In order to satisfy my technical curiosity, if possible, how did you manage to found out that the KB4480970 was 'missing' ?

Again, thanks
 
I understand, reviewing my tests since the begning i saw that i tried to reinstall some updates and this one was in the list but in that i received an 'this update is already installed' and didn't try the dism installation option... did some validation this morning and everything is working,

Thanks for your help and your time @softwaremaniac
 
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