[SOLVED] KB4474419 can't be installed on Windows 7 64bit

Geeorgey

Geeorgey

Active member
Joined
Jan 20, 2021
Posts
29
When trying to install KB4474419 it says it installed and requires a reboot. When shutting down it goes to 30%, then after startup it goes straight to Startup Repair. The repair suceeds automatically and shows the "hal.dll is corrupted" as the root cause found, then launches the system and obviously update is not installed. But previously i installed another SHA-2 KB4490628 update without any problems.

1.
sfc /scannow has shown this:
Windows Resource Protection did not find any integrity violations.
2.
i installed System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) succesfully and restarted my pc.
3.
SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-01-21 22:12:07.370
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 98
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2021-01-21 22:15:27.230
----------------------EOF-----------------------
4.
CBS.zip
 
Hello and welcome,

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
Weird, the log shows the same corruptions and fixes as the log from 2 day ago.
Restart the machine.
Check Windows Update again.
If it fails, copy the file c:\Windows\Logs\CBS\cbs.log to your desktop, zip the file on your desktop and attach it to your next reply.
 
And again the system failed to install kb4474419, went to 30% of completion and rebooted straight into Windows recovery.... nothing new
 

Attachments

Do you have a drive/station T: ?
Disconnect all drives that are not needed, i.e. usb-sticks, external drives, etc.

Attach the file C:\Windows\INF\setupapi.dev.log to your next reply.
 
No i don't have any visible drive or station named (T:) . Or at least i don't think so.
I have only an SSD for my system and HDD for my user data. No usb-sticks currently connected.
 

Attachments

And also... i don't know if this helps but i get bluescreens(with automatic reboot) everytime i try to play any videogame. It always happens approximately after 10-15 minutes of active playing. (IF YOU THINK THIS IS UNRELATED TO THE MAIN PROBLEM THEN PLEASE IGNORE IT :) )

I attached an error message
 

Attachments

Attach the file C:\Windows\inf\setupapi.app.log to your next reply.
 
FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  4. Press the Scan button.
  5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Step 1:
Uninstall the following programs:
- Java 8 Update 192 (64-bit)
- Java 8 Update 192
- Java 8 Update 201 (64-bit)
- Mozilla Firefox (1.0)
Restart the machine.

Step 2:
ChkDsk Scan
  • Click on Start - All programs - Accessories.
  • Rightclick on Command-prompt and select Run as administrator.
  • When command prompt opens, typ chkdsk into it, then press enter.
  • Wait for this to complete.
  • Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
  • Rightclick
    58a60a47ed1bd-ListChkdskResult.PNG
    ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
  • Copy and paste its content in your next reply.
 
I completed Step 1.

I completed Step 2. BUT there is a little problem - second half of the ListChkdskResult.txt is in Russian language even tho i've set Windows language to English. I think you could run it through google translate, if not please tell me how to fix the language.

------< Log generate on 1/24/2021 1:44:50 AM >------
Category: 0
Computer Name: Admin-ПК
Event Code: 26212
Record Number: 29172
Source Name: Chkdsk
Time Written: 01-23-2021 @ 23:43:20
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
360704 file records processed.

File verification completed.
1557 large file records processed.

0 bad file records processed.

10 EA records processed.

64 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
447962 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
360704 file SDs/SIDs processed.

Cleaning up 1342 unused index entries from index $SII of file 0x9.
Cleaning up 1342 unused index entries from index $SDH of file 0x9.
Cleaning up 1342 unused security descriptors.
Security descriptor verification completed.
43630 data files processed.

CHKDSK is verifying Usn Journal...
35053168 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

234326015 KB total disk space.
166965820 KB in 225460 files.
144620 KB in 43631 indexes.
0 KB in bad sectors.
470163 KB in use by the system.
65536 KB occupied by the log file.
66745412 KB available on disk.

4096 bytes in each allocation unit.
58581503 total allocation units on disk.
16686353 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: Admin-ПК
Event Code: 26212
Record Number: 29139
Source Name: Chkdsk
Time Written: 01-23-2021 @ 23:33:23
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
360704 file records processed.

File verification completed.
1557 large file records processed.

0 bad file records processed.

10 EA records processed.

64 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
447956 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
360704 file SDs/SIDs processed.

Cleaning up 1342 unused index entries from index $SII of file 0x9.
Cleaning up 1342 unused index entries from index $SDH of file 0x9.
Cleaning up 1342 unused security descriptors.
Security descriptor verification completed.
43627 data files processed.

CHKDSK is verifying Usn Journal...
34601864 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

234326015 KB total disk space.
166295472 KB in 225500 files.
144620 KB in 43628 indexes.
0 KB in bad sectors.
470163 KB in use by the system.
65536 KB occupied by the log file.
67415760 KB available on disk.

4096 bytes in each allocation unit.
58581503 total allocation units on disk.
16853940 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: Admin-ПК
Event Code: 26214
Record Number: 28396
Source Name: Chkdsk
Time Written: 01-20-2021 @ 14:51:54
Event Type: Information
User:
Message: Chkdsk was executed in read/write mode.

Checking file system on G:
The type of the file system is NTFS.
Volume label is Для загрузок.

CHKDSK is verifying files (stage 1 of 3)...
Attribute record of type 0x80 and instance tag 0x8 is cross linked
starting at 0x4547d for possibly 0x100 clusters.
Some clusters occupied by attribute of type 0x80 and instance tag 0x8
in file 0x2a is already in use.

Deleting corrupt attribute record (128, $J)
from file record segment 42.
123280 file records processed.

File verification completed.
26 large file records processed.

0 bad file records processed.

0 EA records processed.

0 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
123648 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
123280 file SDs/SIDs processed.

Security descriptor verification completed.
185 data files processed.

CHKDSK is verifying Usn Journal...
Creating Usn Journal $J data stream
Usn Journal verification completed.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

21430676 KB total disk space.
11388288 KB in 1084 files.
788 KB in 186 indexes.
16 KB in bad sectors.
189932 KB in use by the system.
65536 KB occupied by the log file.
9851652 KB available on disk.

4096 bytes in each allocation unit.
5357669 total allocation units on disk.
2462913 allocation units available on disk.

-----------------------------------------------------------------------
Category: 0
Computer Name: Admin-ПК
Event Code: 26214
Record Number: 28225
Source Name: Chkdsk
Time Written: 01-19-2021 @ 22:28:19
Event Type: Information
User:
Message: Chkdsk was executed in read/write mode.

Проверка файловой системы на I:
Том отключен. ВCE ОТКРЫТЫЕ ДЕСКРИПТОРЫ ТОМА СТАЛИ НЕВЕРНЫ.
Метка тома: Games.

Проверка файлов (этап 1 из 5)...
Обработано файловых записей: 212480.

Проверка файлов завершена.
Удаление потерянного сегмента записи о файле 108352.
Удаление потерянного сегмента записи о файле 108353.
Удаление потерянного сегмента записи о файле 108354.
Обработано больших файловых записей: 63.

Удаление потерянного сегмента записи о файле 108355.
Обработано поврежденных файловых записей: 0.

Обработано записей дополнительных атрибутов: 0.

Обработано записей повторного анализа: 0.

Проверка индексов (этап 2 из 5)...
Элемент $TxfLogContainer00000000000000000006 индекса $I30 в файле 0x11a указывает на неиспользуемый файл 0x1a741.
Удаление элемента $TxfLogContainer00000000000000000006 из индекса $I30 файла 282.
Элемент $TXFLO~2 индекса $I30 в файле 0x11a указывает на неиспользуемый файл 0x1a741.
Удаление элемента $TXFLO~2 из индекса $I30 файла 282.
Обработано записей индекса: 216268.

Проверка индексов завершена.


Проверка дескрипторов безопасности (этап 3 из 5)...
Обработано файловых SD/SID: 212480.

Очистка от неиспользуемых индексных записей 4 в индексе $SII файла 0x9.
Очистка от неиспользуемых индексных записей 4 в индексе $SDH файла 0x9.
Очистка 4 неиспользованных дескрипторов безопасности.
Проверка дескрипторов безопасности завершена.
Обработано файлов данных: 1895.

CHKDSK проверяет журнал USN..
Обработано байтов USN: 37488496.

Завершена проверка журнала USN
Проверка содержимого файла (этап 4 из 5)...
Обработано файлов: 212464.

Проверка содержимого файла завершена.
CHKDSK проверяет свободное пространство на диске (этап 5 из 5)...
Обработано незанятых кластеров: 15969469.

Проверка свободного места на диске завершена.
Добавление 2 поврежденных кластеров в файл поврежденных кластеров.
В рисунке основной таблицы файлов обнаружено свободное место,
помеченное как выделенное.
В битовой карте тома обнаружено свободное место, помеченное как выделенное.
Windows сделала изменения в файловой системе.

102815968 КБ всего на диске.
38612532 КБ в 10270 файлах.
6920 КБ в 1896 индексах.
318636 КБ используется системой.
65536 КБ занято под файл журнала.
63877868 КБ свободно на диске.

Размер кластера: 4096 байт.
Всего кластеров на диске: 25703992.
15969467 кластеров на диске.

-----------------------------------------------------------------------
 
I am going to sleep right now it's 2:00 AM where i live. Thank you for todays help. See you tomorrow!
 
I am going to sleep right now it's 2:00 AM where i live.
Click to expand...
No problem, just reply when you have time. Sleep well.

The last part in the result refers to drive I: which had some problems.


The following might take several hours to complete. You can do it overnight if you like.

Click on Start - All Programs - Accessories.
Right-click on Command-prompt and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

Code: 
chkdsk c: /f
At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.
Restart the system.

Do not press any key during the restart. This will allow CHKDSK to start.
Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped!
On completion, the system will restart automatically.
 
Hello again!. So i ran the chkdsk and surprisingly it took only ~10 minutes. What should i do next?
 
The following might take several hours to complete. You can do it overnight if you like.

Click on Start - All Programs - Accessories.
Right-click on Command-prompt and select Run as administrator.
When command prompt opens, copy and paste the following command into it, press enter afterwards.

Code: 
chkdsk c: /f /r
At the question "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)", press Y.
Restart the system.

Do not press any key during the restart. This will allow CHKDSK to start.
Wait for this to complete. Please note that this may take several hours. Let it run even if it looks like the process has stopped!
On completion, the system will restart automatically.
 
Perform a new scan with FRST:
  1. Right-click FRST64.exe to run the tool as administrator.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
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