[SOLVED] KB3045171 Fails to Install

M

m55

Contributor
Joined
Jul 21, 2015
Posts
38
Hello, KB3045171 Fails to Install on my computer. Error 80073712. I have tried to upload my CBS.zip file, but the uploader gets to 100% but then doesn't let me select the file to attach it. Not sure if this is relevant, but my computer occasionally snags with a slow cursor before going back to normal. Had malware months ago that has been fully cleared off the computer, but not sure if that caused this corrupted file issue or not. Please let me know if there are other ways I can attach CBS.zip, using Google Chrome, and quite computer literate. Thanks for your help, much appreciated. Log below:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-21 13:01:10.279
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18869_none_fde7d5f71db043ad\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.








SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 2
SURT total detected corruption count: 22
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-21 13:05:37.195
----------------------EOF-----------------------
 
Hi and welcome to Sysnative.

The two telemetry corruptions that you show above are a known issue and can safely be ignored. Microsoft is working on the issue. More info follows.

https://support.microsoft.com/en-us/kb/3022345


quote_icon.png
Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.
Click to expand...

To check and see if you have any other corruption that needs fixed, please do the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thank you. Please do the following to gather more info.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-07-21 22:09:43.496
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\3016023227\Desktop\SFCScript.txt [0]








Trace::
Failed to trace component x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23038_none_c68d1a7a01c252ee with return code -3.


Failed to trace component amd64_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.23038_none_22abb5fdba1fc424 with return code -3.


Failed to trace component amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_7.1.7601.23038_none_54b85527cbffe98c with return code -3.


Successfully traced component amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23038_none_145856c48b93351a.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Successfully traced component amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.23038_none_313b39b82f391b55.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Successfully traced component x86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.23038_none_d51c9e3476dbaa1f.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Failed to trace component amd64_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.18834_none_221e3fe8a1058bbc with return code -3.


Failed to trace component x86_microsoft-windows-directwrite_31bf3856ad364e35_7.1.7601.18834_none_c5ffa464e8a81a86 with return code -3.


Successfully traced component amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7601.18834_none_3bd4e695d8e59a9b.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Successfully traced component x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7601.23038_none_6cb41eb707098479.
Package_2_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-13_neutral_LDR2


Successfully traced component amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.18834_none_1703ce3bb1369cf9.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Successfully traced component amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.23038_none_6347d8e2411940bd.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Successfully traced component x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_72d38c5186679d48.
Package_2_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-13_neutral_LDR2


Successfully traced component amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18834_none_2b26557a71eb7442.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Successfully traced component amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7601.23038_none_2506e7dff28d5b73.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Failed to trace component amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_7.1.7601.18834_none_542adf12b2e5b124 with return code -3.


Successfully traced component x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23038_none_5c058d9ba00f5e20.
Package_2_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-13_neutral_LDR2


Successfully traced component amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.18834_none_30adc3a3161ee2ed.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Successfully traced component x86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.18834_none_d48f281f5dc171b7.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Successfully traced component amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.23038_none_17914450ca50d561.
Package_4_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-26_neutral_LDR2


Successfully traced component amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.18834_none_62ba62cd27ff0855.
Package_3_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-18_neutral_LDR2


Successfully traced component x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.7601.18834_none_83821d6ced61c3a1.
Package_2_for_KB3045171~31bf3856ad364e35~amd64~~6.1.1.3.3045171-13_neutral_LDR2
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-07-21 22:09:49.830
Script hash: OX+pLNRpxBGbLEGaHpy8cyBjEHPv1oiHcXw2VRz95aQ=
----------------------EOF-----------------------
 
Perfect. Now do the following.

Step#1 - Fix Corrupt/Missing Files
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Please download the attached file, Packs.zip and save this to your Desktop.
  2. Right-click on the file and select Extract All...
  3. Tick the box labelled Show extracted files when complete then click Extract
  4. A window will open showing two folders, Manifests and Packages
  5. Open the Manifests folder and copy the files into the following folder (if there are any files). If the Manifests folder doesn't exist within Winsxs you will need to create it.
    C:\Windows\Temp\CheckSur\Winsxs\Manifests
  6. Ignore the Packages folder
  7. Run the System Update Readiness Tool (SURT) again.
  8. When the SURT finishes installing, zip up and attach the following log file:
    C:\Windows\Logs\CBS\CheckSUR.log
 

Attachments

Good.
Code: 
Found 22 errors
Fixed 22 errors

Now, please do the following.

Install Update Manually.
1. Download KB3045171 and save to your desktop
2. Attempt to install from this downloaded file.
3. If it fails, please zip/send the following logs
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
I have attached the windows update log. When i try to open or zip the cbs log it tells me access is denied.
 

Attachments

Thank you. Now I need your COMPONENTS registry hive. Please do the following.

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.
 
Yes. I did a refresh of Check for Updates to make sure it still shows up.
 
Thanks for confirming. Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3045171

4. Let me know if it says it was successful or if there are any errors.
 
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