KB3008188 fails with 80073712

Z

zasanil

Member
Joined
Nov 23, 2014
Posts
10
I tried windows update with the KB3008188 and it says failed with the error code 80073712. I tried downloading from the windows update site it and doing it manually with the same results.
I have done the command prompt where you put in Dism /Online /Cleanup-Image /RestoreHealth and rebooted with it still failing. RestoreHealth passed when I ran it.

The other update file that also wont install is the KB3000850.

I ran SFCFix and everything passed..
----------------------------------------------
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-23 20:07:30.312
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-11-23 20:12:37.114
----------------------EOF-----------------------

Here is a link to my CBS.log file: http://1drv.ms/1rgaGWD

Here is a link to my COMPONENTS.zip : http://1drv.ms/11MIRP4

Thanks for your help!
 
Hello and welcome to the forum.

The error seems to be with the following entry:
Code: 
2014-11-23 20:03:48, Error                 CSI    00000011 (F) Unable to load manifest for component [ml:280{140},l:202{101}]"wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141"[gle=0x80004005]
2014-11-23 20:03:48, Error                 CSI    00000012@2014/11/24:01:03:48.634 (F) base\wcp\componentstore\storelayout.cpp(2160): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  FileHashMismatch on resource [128]"\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest"[gle=0x80004005]

I dont have this file on my computer can you please upload the manifest file for me:

  1. Right click on the Start button => select run and enter in the following command:
    Code: 
    cmd /c copy C:\WINDOWS\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest "%userprofile%\Desktop
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest => Please add it into a zip file and attach it to this thread

Alex
 
Thank you.

That manifest file is empty, this may be the reason as to why this error message is appearing. The registry entry for this manifest file has all the correct information in it. This manifest file is also from the same update that is failing to install, kb3008188.

Lets see if fixing this manifest fixes the issue with SFC.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC /SCANNOW
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Alex
 
Here is the SFCFix.txt:

Code: 
SFCFix version 2.4.1.0 by niemiro.
Start time: 2014-11-25 04:44:53.327
Using .zip script file at C:\Users\Dralkor\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest

Line blocked (SFCFix.txt): "C:\Users\Dralkor\AppData\Local\niemiro\Archive\SFCFix.txt" C:\Windows\SFCFix.txt.
Successfully copied file C:\Users\Dralkor\AppData\Local\niemiro\Archive\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest to C:\Windows\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest.

Successfully restored ownership for C:\Windows\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest
Successfully restored permissions on C:\Windows\winsxs\manifests\wow64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_4c76eadaa49ca141.manifest
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2014-11-25 04:44:54.252
Script hash: GGcQAFJYVp22uiRt2mPYuLm7/Wl8lznQso4UL4yuvM4=
----------------------EOF-----------------------

Here is the CBS.txt

View attachment cbs.zip
 
Good news, SFC is not detecting any more errors:
Code: 
2014-11-25 05:05:03, Info                  CSI    00000856 [SR] Verify complete
2014-11-25 05:05:03, Info                  CSI    00000857 [SR] Verifying 9 components
2014-11-25 05:05:03, Info                  CSI    00000858 [SR] Beginning Verify and Repair transaction
2014-11-25 05:05:04, Info                  CSI    00000859 [SR] Verify complete
2014-11-25 05:05:04, Info                  CSI    0000085a [SR] Repairing 0 components
2014-11-25 05:05:04, Info                  CSI    0000085b [SR] Beginning Verify and Repair transaction
2014-11-25 05:05:04, Info                  CSI    0000085c [SR] Repair complete

Can you please try Windows Update for me again?
 
Whats the error code your getting now?

Windows Update Log

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run Inside the Run box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  3. Please go to your desktop and attach WindowsUpdate.txt to your next post
 
Here is the error:
Code: 
2014-11-25	19:13:19:328	19912	5654	Handler	:: START ::  Handler: Command Line Install
2014-11-25	19:13:19:328	19912	5654	Handler	:::::::::
2014-11-25	19:13:19:328	19912	5654	Handler	  : Updates to install = 1
2014-11-25	19:16:07:512	19912	5654	Handler	  : WARNING: Command line install completed. Return code = 0x00009c59, Result = Failed, Reboot required = false
2014-11-25	19:16:07:512	19912	5654	Handler	  : WARNING: Exit code = 0x8024200B
2014-11-25	19:16:07:512	 964	1b88	AU	>>##  RESUMED  ## AU: Installing update [UpdateId = {DBAB9A71-7CF4-494A-984F-C6752A7A8319}]
2014-11-25	19:16:07:512	19912	5654	Handler	:::::::::
2014-11-25	19:16:07:512	 964	1b88	AU	  # WARNING: Install failed, error = 0x80070643 / 0x00009C59
2014-11-25	19:16:07:512	19912	5654	Handler	::  END  ::  Handler: Command Line Install
2014-11-25	19:16:07:512	19912	5654	Handler	:::::::::::::

What are the KB updates you are trying to install?
 
DISM Scan

  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Command prompt (Admin) => Press Yes on the prompt
  3. Inside the Command Prompt windows copy and paste the following command DISM /Online /Cleanup-Image /RestoreHealth
  4. Please wait for this to Finish before continuing with rest of the steps.
Convert CBS.log to CBS.txt
  1. Right click on the
    aa922834-ed43-40f1-8830-d5507badb56c_39.jpg
    button
  2. Click on Run => Inside the run box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  3. Press Enter
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Code: 
=================================
Checking System Update Readiness.

(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.9.9600.17404_none_d29c6ddf7a720179
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-windowsupdateclient-ui_31bf3856ad364e35_7.9.9600.17404_none_c02d96fd60feb92b
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.9.9600.17404_en-us_97f4e0d9f5942641
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.9.9600.17404_en-us_42224088703bdf46
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..wsupdateclient-core_31bf3856ad364e35_7.9.9600.17404_none_42807352c0fa767a
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.9.9600.17404_none_2891ad9ed4bacf7d
(p)	CSI Manifest Corrupt	(Fixed)	wow64_microsoft-windows-w..owsupdateclient-aux_31bf3856ad364e35_7.9.9600.17404_none_32e657f1091b9178
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-windowsupdate-adm_31bf3856ad364e35_7.9.9600.17404_none_ff122a382a1fa4e2
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.9.9600.17404_en-us_a94ce7e483421dc2
(p)	CSI Manifest Corrupt	(Fixed)	amd64_microsoft-windows-w..pdate-adm.resources_31bf3856ad364e35_7.9.9600.17404_en-us_f1ac1161da22eca7
(p)	CSI Manifest Corrupt	(Fixed)	wow64_microsoft-windows-w..pdateclient-activex_31bf3856ad364e35_7.9.9600.17404_none_dcf11831aed2c374

Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	11
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	11
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	11
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	11
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 865 seconds.

DISM repaired a lot of files. Try WU again, if the same error appears I believe it is from this error.

Code: 
2014-11-26 19:23:28, Error                 CSI    00000013 (F) HRESULT_FROM_WIN32(14098) #5404# from Windows::ServicingAPI::CCSIStore_ICSIInventory::GetDeploymentInformation(flags = 0, class = (unknown enumerant 2), information = [16]"[gle=0x80073712]
2014-11-26 19:23:28, Info                  CBS    Failed to read deployment closure information [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CBS    Failed to get component from deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CBS    Failed to get component list from deployments [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CBS    ComponentAnalyzerUninstallDeployment: Failed on update: 3008188-22_neutral_GDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CBS    Failed to stage item[0] in Package: Package_22_for_KB3008188~31bf3856ad364e35~amd64~~6.3.1.1, Update: 3008188-22_neutral_GDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CBS    Failed to stage execution update for package: Package_for_KB3008188~31bf3856ad364e35~amd64~~6.3.1.1 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-11-26 19:23:28, Info                  CSI    00000014@2014/11/27:00:23:28.279 CSI Transaction @0x8465d43ae0 destroyed
2014-11-26 19:23:28, Error                 CBS    Failed to pre- stage package: Package_for_KB3008188~31bf3856ad364e35~amd64~~6.3.1.1 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

If WU fails can you please upload a new COMPONENTS hive for me?

Alex
 
Hi Alex,
I was finally able to update those 2 KB patches, but now my computer won't boot. It just goes to a black screen. I have tried repairing to a restore point from before the patch, but it is still freezing. Its looking like I might just end up re-installing windows. Or refreshing it. I wanted to thank you for all the work you did in helping me.
 
The black screen I had was kinda like the video card freezing. There would be no text or mouse. I could reboot and it goes into the troubleshooting mode. I was finally able to get a restore point to work that was prior to the last update install. So right now I'm able to boot and get into windows and I'm sitting with the 2 updates left (KB2975719 & KB3000850).
According to this thread:win 8.1 August 12 updates - black screen after 2nd reboot - Microsoft Community the KB2975719 update can also cause the same black screen issue that I was seeing..
 
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