pcemkr said:
Hi Stephen,
I appreciate you getting back with me.
Uninstalling Webroot should be no issue, however I would like to ensure I have something properly in place to support my system while it is down.
Would it be possible for you to provide instructions to complete the steps you are recommending from 2xg & Xilolee? I know enough about computers to follow instructions provided, however, I do not know most of the terms and programs provided. I would rather have too much information to work with than not enough to really accomplish anything. Is this something you are able to do?
Thank you,
Kara
Hi Kara,
Sure thing.
To remove WebRoot, follow the instructions here: http://www.webroot.com/prodCheck/?pc=64150&origrc=1&oc=221&mjv=7&mnv=0&rel=6&bld=38&lang=en&loc=AUS&kc=ppc%60lkik^^afhgpewgfa&opi=2&omj=6&omn=1&osl=en&errid.
Microsoft Security Essentials is a decent free stop gap whilst we troubleshoot:
Microsoft Security Essentials - Microsoft Windows. It's not perfect, but it is very stable so perfect whilst we troubleshoot. You can always go back to WebRoot if it's not the issue.
Xilolee is recommending you check your WiFi adaptor power settings. Click Start -> Type Device Manager. Expand the
network adaptors category and right click your WiFi adaptor. Click Properties. In the properties windows, select the Power Management tab and make sure
Allow the computer to turn off this device to save power is unchecked.
A good way to check signal strength and interference is Xirrus WiFi Inspector. Download it from here:
Xirrus Wi-Fi Inspector Download - Softpedia
Make sure to click the official download button, there are ads that try to trick you on Softpedia. The only reason I linked to Softpedia is because the Xirrus site makes you register an account
Open Xirrus once it's installed and post a screenshot into your next post.
Hopefully this makes sense.
-Stephen