Scrooge Active member Joined Oct 24, 2018 Posts 39 Location Hamburg Dec 29, 2019 #1 I installed Windows 10 on an Acer Extensa 5620Z. It works all fine but there are problems with the Infrared Port. I tried the driver from Extensa which are for Windows 7. The message means: the hardware cannot be started because its configuration information (in the registry) is incomplete or damaged. (Code 15) Attachments DeviceManager.jpg 131.4 KB · Views: 6
I installed Windows 10 on an Acer Extensa 5620Z. It works all fine but there are problems with the Infrared Port. I tried the driver from Extensa which are for Windows 7. The message means: the hardware cannot be started because its configuration information (in the registry) is incomplete or damaged. (Code 15)
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 29, 2019 #2 Hi! Please do the following: https://social.technet.microsoft.co...in-the-registry-is-incomplete-or-damaged.aspx
Hi! Please do the following: https://social.technet.microsoft.co...in-the-registry-is-incomplete-or-damaged.aspx
Scrooge Active member Joined Oct 24, 2018 Posts 39 Location Hamburg Dec 29, 2019 #3 Hi, oh yes, Code 19 not Code 15 as I wrote.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 30, 2019 #4 Then find the filter and delete it.
Scrooge Active member Joined Oct 24, 2018 Posts 39 Location Hamburg Dec 30, 2019 #5 i couldn't find the LowerFilters key Attachments ir_fehler.jpg 83.8 KB · Views: 6
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 30, 2019 #6 Export the key somewhere as backup and delete the UpperFilters key. Then reboot and retry using it.
Scrooge Active member Joined Oct 24, 2018 Posts 39 Location Hamburg Dec 30, 2019 #7 that works - thank you so much. it's really a pity that I probably never use the IR-Function.
S Sysnative Windows Update Inactive Joined Oct 9, 2014 Posts 773 Dec 30, 2019 #8 My pleasure! I have marked this as solved. Happy New Year!