Twitter's general counsel took to the Washington Post to criticize her company for needing to "do a better job" at combating abuse, while protecting free speech.
In the editorial published Thursday, Vijaya Gadde said the microblogging service has failed in recent years to balance keeping its users safe from abuse, while ensuring even those with beliefs and opinions "we ourselves vehemently disagree with" also have their voices heard.
"Certain types of abuse on our platform have gone unchecked because our policies and product have not appropriately recognized the scope and extent of harm inflicted by abusive behavior," Gadde wrote.
Gadde's comments land after the company faced considerable controversy in how it handled recent high-profile incidents,
particularly involving female gamers. Chief executive Dick Costolo said earlier this year the company "sucked" at dealing with abuse and trolls on the site. He personally took responsibility for failing to do more, a leaked memo said.
