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High Latency and Audio Buzz and Crackle (dxgkrnl.sys, ndis.sys, hal.dll)

rooflez

Member
Joined
Jan 14, 2015
Posts
5
Hey guys,

Recently, I bought a new USB sound card for audio production. Before, I used a Creative Xi-Fi sound card, but since I upgraded speakers, I needed to buy a new card.

Only problem is that when I plug my speakers into the sound card, I hear an annoying buzz and crackle, which seem to occasionally correlate to system tasks such as dragging my mouse, typing, changing windows, etc.

I installed latencymon and received the following results:
Code:
_________________________________________________________________________________________________________CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:09:20  (h:mm:ss) on all processors.




_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        ALEX-PC
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             GA-890GPA-UD3H, Gigabyte Technology Co., Ltd.
CPU:                                                  AuthenticAMD AMD Phenom(tm) II X4 955 Processor
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  8189 MB total




_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3214.0 MHz
Measured CPU speed:                                   4190.0 MHz (approx.)


Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.




_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.


Highest measured interrupt to process latency (µs):   23377.157938
Average measured interrupt to process latency (µs):   3.232513


Highest measured interrupt to DPC latency (µs):       713.312664
Average measured interrupt to DPC latency (µs):       0.823045




_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.


Highest ISR routine execution time (µs):              1217.441195
Driver with highest ISR routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


Highest reported total ISR routine time (%):          0.174014
Driver with highest ISR total time:                   hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation


Total time spent in ISRs (%)                          0.361668


ISR count (execution time <250 µs):                   1585129
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                55
ISR count (execution time 1000-1999 µs):              9
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0




_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.


Highest DPC routine execution time (µs):              1229.886745
Driver with highest DPC routine execution time:       dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


Highest reported total DPC routine time (%):          0.112781
Driver with highest DPC total execution time:         ataport.SYS - ATAPI Driver Extension, Microsoft Corporation


Total time spent in DPCs (%)                          0.351795


DPC count (execution time <250 µs):                   2447213
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                122
DPC count (execution time 1000-1999 µs):              9
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0




_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.


NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.


Process with highest pagefault count:                 coreserviceshell.exe


Total number of hard pagefaults                       48442
Hard pagefault count of hardest hit process:          21613
Highest hard pagefault resolution time (µs):          1796703.132234
Total time spent in hard pagefaults (%):              30.477267
Number of processes hit:                              26




_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       9.720553
CPU 0 ISR highest execution time (µs):                1146.289981
CPU 0 ISR total execution time (s):                   3.917672
CPU 0 ISR count:                                      1137256
CPU 0 DPC highest execution time (µs):                206.124144
CPU 0 DPC total execution time (s):                   2.12440
CPU 0 DPC count:                                      1958552
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       3.483943
CPU 1 ISR highest execution time (µs):                135.062539
CPU 1 ISR total execution time (s):                   0.031564
CPU 1 ISR count:                                      2484
CPU 1 DPC highest execution time (µs):                1160.303049
CPU 1 DPC total execution time (s):                   0.064766
CPU 1 DPC count:                                      5143
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       3.950232
CPU 2 ISR highest execution time (µs):                1183.196017
CPU 2 ISR total execution time (s):                   0.255413
CPU 2 ISR count:                                      20735
CPU 2 DPC highest execution time (µs):                1058.443373
CPU 2 DPC total execution time (s):                   0.367281
CPU 2 DPC count:                                      25717
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       13.154745
CPU 3 ISR highest execution time (µs):                1217.441195
CPU 3 ISR total execution time (s):                   3.899427
CPU 3 ISR count:                                      424718
CPU 3 DPC highest execution time (µs):                1229.886745
CPU 3 DPC total execution time (s):                   5.326398
CPU 3 DPC count:                                      457932
_________________________________________________________________________________________________________

I've tried a million different things, i.e. disabling different devices in device manager, reinstalling drivers, changing my power settings, fooling around in my BIOS, cleaning my registry, changing power outlets, etc. and I'm still stumped.

Any ideas?
 
Hi. . .

Do you have the latest BIOS update (F9 - 9-9-2011) installed? - GIGABYTE - Motherboard - Socket AM3 - GA-890GPA-UD3H (rev. 1.0)

LatencyMon reports:
Process with highest pagefault count: coreserviceshell.exe

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

coreserviceshell.exe - belongs to Trend Micro

Remove Trend Micro and see if the audio improves.

Uninstallers (removal tools) for common Windows antivirus software - ESET Knowledgebase

Reboot upon completion.

Install MSE for anti-virus - Microsoft Security Essentials - Microsoft Windows

You can always reinstall Trend Micro if it turns out not to be involved.

Regards. . .

jcgriff2
 
Thanks for the reply, jcgriff2.

I cannot download the F9 file from GIGABYTE because I'm running x64 Windows 7, and the .exe is incompatible.

Also, I removed Trend Micro and the audio did not improve. There is still a buzz. I think it's a graphics card driver issue of some sort -- when I type in my password and log onto my computer, my screen remains completely black, and I can only see my cursor. It usually stays this way for up to a minute, then I see my desktop and taskbar and all.

Also, it isn't a grounding issue whatsoever, I'm running the computer on a 2 prong outlet without ground.

Still no idea.
 
The F9 BIOS English version gave you an error?

What version BIOS do you have installed?

The black screen does indeed sound like a video issue.

Do you have another video card to swap out?

Can you try the audio card in another system to see if it has the same problems?

Are the audio drivers up to date?
 
Yes, It will not install on my computer. I currently have "Award Modular BIOS v6.00PG".

Unfortunately I do not have another video card to swap out =\

I tested another USB audio card on my computer and got the same buzz, I'm thinking it's not a hardware issue. The drivers are indeed up to date.
 
Ran LatencyMon for a bit longer and came up with this data:
Code:
_________________________________________________________________________________________________________CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:55:14  (h:mm:ss) on all processors.




_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        ALEX-PC
OS version:                                           Windows 7 Service Pack 1, 6.1, build: 7601 (x64)
Hardware:                                             GA-890GPA-UD3H, Gigabyte Technology Co., Ltd.
CPU:                                                  AuthenticAMD AMD Phenom(tm) II X4 955 Processor
Logical processors:                                   4
Processor groups:                                     1
RAM:                                                  8189 MB total




_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   3214.0 MHz
Measured CPU speed:                                   4238.0 MHz (approx.)


Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.




_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.


Highest measured interrupt to process latency (µs):   10102.660953
Average measured interrupt to process latency (µs):   2.286135


Highest measured interrupt to DPC latency (µs):       105.770346
Average measured interrupt to DPC latency (µs):       0.725431




_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.


Highest ISR routine execution time (µs):              3493.859365
Driver with highest ISR routine execution time:       hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation


Highest reported total ISR routine time (%):          0.189987
Driver with highest ISR total time:                   hal.dll - Hardware Abstraction Layer DLL, Microsoft Corporation


Total time spent in ISRs (%)                          0.200760


ISR count (execution time <250 µs):                   6982561
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                5
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              2
ISR count (execution time >=4000 µs):                 0




_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.


Highest DPC routine execution time (µs):              1497.358121
Driver with highest DPC routine execution time:       ntoskrnl.exe - NT Kernel & System, Microsoft Corporation


Highest reported total DPC routine time (%):          0.058354
Driver with highest DPC total execution time:         rspLLL64.sys - Resplendence Latency Monitoring and Auxiliary Kernel Library, Resplendence Software Projects Sp.


Total time spent in DPCs (%)                          0.091169


DPC count (execution time <250 µs):                   12021065
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                3
DPC count (execution time 1000-1999 µs):              2
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0




_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.


NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.


Process with highest pagefault count:                 rainmeter.exe


Total number of hard pagefaults                       839
Hard pagefault count of hardest hit process:          406
Highest hard pagefault resolution time (µs):          99750.094897
Total time spent in hard pagefaults (%):              0.012080
Number of processes hit:                              6




_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       54.008290
CPU 0 ISR highest execution time (µs):                3493.859365
CPU 0 ISR total execution time (s):                   25.189892
CPU 0 ISR count:                                      6785023
CPU 0 DPC highest execution time (µs):                1497.358121
CPU 0 DPC total execution time (s):                   9.274377
CPU 0 DPC count:                                      11571470
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       15.888073
CPU 1 ISR highest execution time (µs):                44.215930
CPU 1 ISR total execution time (s):                   0.001980
CPU 1 ISR count:                                      235
CPU 1 DPC highest execution time (µs):                89.196017
CPU 1 DPC total execution time (s):                   0.053193
CPU 1 DPC count:                                      9653
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       15.474811
CPU 2 ISR highest execution time (µs):                75.798382
CPU 2 ISR total execution time (s):                   0.016797
CPU 2 ISR count:                                      1785
CPU 2 DPC highest execution time (µs):                1004.548849
CPU 2 DPC total execution time (s):                   0.066148
CPU 2 DPC count:                                      13456
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       26.122174
CPU 3 ISR highest execution time (µs):                3183.349409
CPU 3 ISR total execution time (s):                   1.404420
CPU 3 ISR count:                                      195525
CPU 3 DPC highest execution time (µs):                339.537648
CPU 3 DPC total execution time (s):                   2.691790
CPU 3 DPC count:                                      426491
_________________________________________________________________________________________________________

As well as this:
c1fe46a77ca45ce0c97ddd7e5a4474a6.png

I hope this can help.
 

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