[SOLVED] High DPC count on Wdf01000, storage and audio drivers

Angelus · Oct 4, 2023

Hello guys,
I've been having issues with headphone sound with some stuttering crackling noises every now and then. Using SteelSeries Artics 7 with its own USB-C bluetooth connector. Sound is completely normal on speakers and rarely does stuttering on headphones BUT well, its annoying.
I have decided to diagnose the issue and came across this "System Interrupts" on task manager which was constantly using CPU.
I have tried performing clean install on audio drivers, no luck. I would love if someone could lend me some knowledge. I can provide any info when necessary.

xrobwx71 · Oct 4, 2023

Is that the version that the option to connect via 2.4 MHz wireless? If so, turn off Bluetooth (In the GG software, not Windows) and try connecting that way. (It helped me)

Angelus · Oct 4, 2023

I uninstalled the gg software along with the drivers completely and the problem kept going. Performing clean install with DDU on both audio and gpu(nvidia drivers without nvida experience) lowered everything a bit. It still suggests I’d have issues with audio. Everytime I think i got close fixing it it shows another fault. Now the highest issue is storage which shares IRQ with nvidia. I am clueless.

xrobwx71 · Oct 5, 2023

Does that version have the ability to connect wirelessly? 2.4Ghz not bluetooth?

Angelus · Oct 5, 2023

Yes, it has it’s own USB plug that makes you able to connect without bluetooth.

xrobwx71 · Oct 5, 2023

Have you tried using that? Bypassing BT? If so, what was the result?

On the flipside, bypass the wireless and use BT. Result?

Angelus · Oct 5, 2023

Hi, thank you for suggestions.
Yes I tried all options that were availabe even with aux cable itself. Today I did a clean win11 install with just windows update drivers and I still have high dpc on various things. Also I have noticed that the laptop sort of hangs for half a second when I try to open Power and Sleep settings (while trying to read the battery usage data). I've set everything on high performance. I think I solved HDAudBus issue by deleting nvidia's and intel's audio drivers that comes with GPU drivers. Now high counts are mostly on dxgkrnl and ntoskrnl. This is driving me nuts!

xrobwx71 · Oct 6, 2023

Follow these instructions please. Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

Angelus · Oct 6, 2023

Hello, I've done all the steps I guess. I tried to replicate the issue and hopefully I did everything right and this provides enough information.

OS ? (Windows 10, 8.1, 8, 7, Vista) -- Windows 11
x86 (32bit) or x64 (64bit)? - x64
What was original installed OS on system? Windows 11
Age of system? (hardware) - About 3 years
Age of OS installation? -- Was installed 3 months ago and did clean install yesterday
Have you re-installed the OS? - Yes
System Manufacturer? - Monster Notebook
Laptop or Desktop? - Laptop
Exact model number (if laptop, check label on bottom) - Tulpar T7 V21.1
CPU - Intel Core i7 10750H
RAM (brand, EXACT model, what slots are you using?) - HikVision SODIMM 2666 Mhz 2x16GB
Video Card - INTEL UHD GRAPHICS & NVIDIA RTX 2060
Is driver verifier enabled or disabled? - Currently Enabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Had Norton 360 before clean install, Currently have Malwarebytes but disabled.
Are you using proxy, vpn, ipfilters or similar software? - No
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) - No
Are you currently under/overclocking? Are there overclocking software installed on your system? - Have Throttlestop but it wasnt active or configured whilst testing.

SysnativeFileCollectionApp.zip
trace.zip
Speccy link

xrobwx71 · Oct 6, 2023

I'll take a look and get back to you soon.

Angelus · Oct 7, 2023

Thank you again for looking into this.
In the meantime I wanted to give a quick update
On the form above I forgot to mention I used parkcontrol to be able use all cores.
I have noticed on ThrottleStop if I disable turbo, the latencymon values get about %30-40 percent better and there are no spikes.
I have taken a screenshot to explain another issue that caught my attention. When I click on the area shown here laptop freeze for a short amount of time before the menu opens (cant move mouse and caps lock light doesnt turn on/off) but this only happens once when I try to open that menu for the first time. Doesnt happen again till I restart. This issue was there before at Power and Battery page not here.

xrobwx71 · Oct 7, 2023

Turn the Sonar off in the GG software and test.

After ruling out Sonar - completely shut down Process Lasso and test as well.

Angelus · Oct 11, 2023

Hello sorry for the late reply, after turning Solar off and messing around with few drivers that I wasnt using (disabling ethernet etc) i'm on the green side now. The numbers still at the edge but I dont have any stuttering or hangs anymore. I guess I'll just have to use it like this. Thank you for all your help.

xrobwx71 · Oct 11, 2023

Thanks for letting us know.

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[SOLVED] High DPC count on Wdf01000, storage and audio drivers

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