High-CPU usage and corrupt files

JP23 · Oct 29, 2013

Windows 8

Newbie here. I've been having trouble running a program called Plex (becomes unresponsive after some time but does not crash) and after a week of troubleshooting, I was able to verify that it was Windows causing the issue. I noticed that when I opened task manager, "Host Process for Windows Tasks" would be pushing the CPU to over 50%. A user on another forum told me to check the event log. There were errors with "svchost" and an item that had "tasks" at the beginning. I also ran sfc /scannow - "Windows Resource Protection found corrupt files but was unable to fix some of them". I've uploaded the CBS.log because I'm not familiar with the terminology. Could somebody please help me?

jcgriff2 · Oct 30, 2013

Hi -

Is this the PLEX app? --> Get Plex!

svchost = runs Windows System services; It's not uncommon to find ~12 svchost running

How old is the PLEX app? -- i.e., is it the most recent version?

Before I move this thread to the CBS/ Windows Updates forum, I'd like to see the crash info for myself, please.

Run - https://www.sysnative.com/forums/bsod-crashes-kernel-debugging/68-blue-screen-of-death-blue-screen-of-death-posting-instructions-windows-8-7-and-windows-vista.html

Attach the zip(s) files to your next post.

BSODs are not a pre-requisite to run the above app -- it just gathers system information.

Regards. . .

jcgriff2

JP23 · Oct 30, 2013

Yes. That is the Plex app. I've been running their most recent one but the admins suggested I try a developer preview which might address some of those issues which is what I'm using now.

After running the tool you suggested, I noticed that some hardware shows up as disabled. I did this deliberately a while ago since I don't use the phone modem or smartcard reader, just an FYI.

When trying to find info on the video card, I stumbled upon the motherboard model and a Google search shows it as being 64-bit. If this is true and I'm running the 32-bit version of Windows 8 on here, that would be incredibly embarrassing. The weird thing is that I've never really had any issues until this came up.

I've attached the requested files.

· OS - Windows 8
· x86 (32-bit)
· Original OS was XP
· Windows 8 - Full retail version
· Age of system (hardware) - Approx. 2008
· Age of OS installation - less than one year. I already tried a reinstall

· Intel Core 2 Duo 2Ghz
· Unable to find Video Card information
· Intel 965 Express Chipset
· This is a laptop

· Dell
· D630

JP23 · Oct 30, 2013

Just to add to my previous post - I've had the computer since new and I always thought it was 32-bit hence why I installed the x86 version of Windows 8. Under system info, it says "32-bit operating system, x64 based processor" but I don't know if that's accurate since I've never seen that before. Also, I had upgraded my memory to 4GB when XP was still on the computer but not all of it was usable so that was another thing that made me think that it was 32bit.

jcgriff2 · Oct 31, 2013

Hi -

Where did Windows 8 Pro x86 come from? -- i.e., full retail version..?

Is this your system? --> http://www.dell.com/us/dfb/p/latitude-d630/pd

Stats from "systeminfo" -

Code:

Original Install Date:     5/4/2013, 8:40:38 PM
System Boot Time:          10/29/2013, 2:25:21 PM
System Manufacturer:       Dell Inc.
System Model:              Latitude D630                   
System Type:               X86-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel ~2001 Mhz
BIOS Version:              Dell Inc. A17, 1/4/2010

I am not sure if your system is x64 or not.

I'm seeing a lot of networking issues (errors) in the Event Viewer logs.

I suspect it may be due to your 2011 Broadcom driver -

Code:

b57nd60x     Broadcom NetXtreme Gig Broadcom NetXtreme Gig 
Kernel        Manual     Running    OK         TRUE        FALSE        8,192             294,912     0
          10/21/2011 1:22:27 AM  
C:\Windows\system32\DRIVERS\b57nd60x.sys

Check for a driver update - http://www.sysnative.com/drivers/driver.php?id=b57nd60x.sys

Regards. . .

jcgriff2

JP23 · Oct 31, 2013

Yes, it is the Latitude D630 and I got the full retail version of Windows 8.

When I clicked on update driver for Broadcom, it says that my driver is up to date. I then tried to manually update it through the website you posted. Since it just says "Broadcom NetXtreme 57xx", I was having a hard time figuring out what category it fell under. I tried a couple but I kept getting this error:

"This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful."

So I went ahead and rolled it back to the previous version.

Are you thinking that the Broadcom is what has been giving me the issues I described previously with Plex?

jcgriff2 · Nov 4, 2013

Hi -

Yes, my thinking was geared toward the Windows 7 era Broadcom driver. The Event Viewer logs are filled with errors related to networking issues.

You will unlikely be able to update the Broadcom driver if it is part of the Intel 965 chipset. Dell lists OS' for your system as Windows 2000, XP and Vista. No mention of Windows 7 or Windows 8.

Chipset driver info - http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/latitude-D630?driverId=TRDW5&osCode=WW1&fileId=2731098209&languageCode=en&categoryId=CS

I checked Dell Support site and see there is a BIOS update for your system -

http://www.dell.com/support/drivers/us/en/19/Product/latitude-D630

BIOS link - http://www.dell.com/support/drivers/us/en/28/DriverDetails/Product/latitude-D630?driverId=1J8FX&osCode=WW1&fileId=3204193769&languageCode=en&categoryId=BI

Code:

LATITUDE D630 System BIOS                                                         
 7/16/2013                         
Dell Version : A19                      
Latitude D630 System BIOS

Your current BIOS:

Code:

BIOS Version:              Dell Inc. A17, 1/4/2010

I'm not sure of the exact reason for your continued problems with Plex.

Perhaps the BIOS update will help.

Regards. . .

jcgriff2

JP23 · Nov 4, 2013

I have contacted Broadcom and asked them to help me update the driver since I'm having problems doing that. Also, it seems like most places I check, this laptop supports 64-bit. A 32-bit version of Windows was installed but apparently that wasn't uncommon. I posted two examples of users saying this. Every time I reinstalled Windows to try to work out any issues, it was always 32-bit. In your experience, have you seen certain issues go away after installing 64-bit Windows on the same system that previously had 32-bit?

I have a Intel Core 2 Duo CPU T7250 @ 2.00 GHz, can it run a 64 bit operating system? - Yahoo! Answers

Is intel mobile core 2 duo t7250 64 bit or 32? - Yahoo! Answers

I also updated the BIOS but the SFC /SCANNOW is still showing corrupt files. I'm waiting to see what happens with Plex.

jcgriff2 · Nov 5, 2013

JP23 said:
In your experience, have you seen certain issues go away after installing 64-bit Windows on the same system that previously had 32-bit?

No - just the opposite as x64 device drivers for older systems are sometimes difficult to find. If no driver is loaded, the device will not work.

One laptop here is similar to yours & has an Intel T7300 CPU -- it came with Vista x86 (32-bit) and runs Windows 7 SP1 x86. I haven't tried to install Windows 8 or 8.1 on it as of yet. I never tried to install Windows x64 on it. Another system here has Intel P7350 CPU and came with Vista x64 & has no issues running Windows 8.1 x64.

If you really want to test your system with Windows 8.1 x64, install the Microsoft TechNet 90-day trial version -

http://technet.microsoft.com/en-us/evalcenter/hh699156.aspx

Download the Windows 8.1 ISO and burn to DVD-R with ImgBurn -

https://www.sysnative.com/forums/hardware-tutorials/5164-how-to-burn-an-iso-with-imgburn.html

Or you can use a USB stick to install Windows 8.1 trial (much faster than DVD) -

https://www.sysnative.com/forums/windows-8-|-windows-rt-tutorials/6223-install-windows-8-from-a-usb-stick.html

First -- be sure to back up your current files or image the HDD.

Then perform a low-level format on the HDD with KillDisk - https://www.sysnative.com/forums/hardware-tutorials/449-format-hdd-low-level-format-killdisk.html

See if/how Windows 8.1 Enterprise x64 performs on your system.

Then use KillDisk again & install your version of Windows 8.1

Regards. . .

jcgriff2

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High-CPU usage and corrupt files

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Administrator, General Manager, BSOD Kernel Dump Expert, Microsoft MVP

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General Manager, BSOD Kernel Dump Expert, Microsoft MVP

Administrator,
General Manager, BSOD Kernel Dump Expert, Microsoft MVP

Administrator,
General Manager, BSOD Kernel Dump Expert, Microsoft MVP

Administrator,
General Manager, BSOD Kernel Dump Expert, Microsoft MVP