Hibernation not working / reporting "not supported"

sharklaser · Jun 17, 2022

Windows Server 2016
Here's what I've done so far to get hibernation working...

Made sure I had a clean successful run of sfc /scannow and dism /scanhealth
Run powercfg /h on (results in the expected file on the root drive)
Run powercfg /h /type full (results in the file on the root drive being bigger)
Played with enabling, disabling and re-enabling the fast boot and hibernation options via the control panel

No matter what I do when I run

Code:

shutdown /h

i get:

Code:

The request is not supported.(50)

I can't seem to find anything in the event logs that gives me any clue as to why it's having an issue. Any help or pointers on how to resolve would be much appreciated.

xrobwx71 · Jun 18, 2022

Open an elevated command prompt.

Try powercfg -h off Reboot

Then powercfg -h on Reboot

This will remove and replace the hyberfil.sys file which can often become corrupted.

I hate to ask, but are you running the command prompt as Admin?

How much free space do you have on the C: drive?

System Power States - Win32 apps

sharklaser · Jun 18, 2022

I am running the command prompt as admin.
I have turned hibernation off and back on as you indicate and it did not resolve the issue.
After the hyberfil.sys file is created, I still have 10 GB left on the drive, so I'm not suffering from lack of space.

xrobwx71 · Jun 18, 2022

powercfg /a

Please copy and paste the output here.

sharklaser · Jun 23, 2022

Here is the output requested...

Code:

>powercfg /a

The following sleep states are available on this system:
    Standby (S1)
    Hibernate
    Fast Startup
The following sleep states are not available on this system:
    Standby (S2)
        The system firmware does not support this standby state.

    Standby (S3)
        The system firmware does not support this standby state.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

    Hybrid Sleep
        Standby (S3) is not available.
        The hypervisor does not support this standby state.

Corday · Jun 23, 2022

Try this variation of xrobwx71's command: POWERCFG /HIBERNATE ON Still might have to turn it on manually after that by the usual method.

sharklaser · Jun 24, 2022

Corday said:
Try this variation of xrobwx71's command: POWERCFG /HIBERNATE ON Still might have to turn it on manually after that by the usual method.

Sorry to say that didn't result in anything different.

sharklaser · Jun 24, 2022

I think I might have stubbled across the problem, but haven't figured out if there is a fix or I'm just SOL...

It appears that when I do not have hyper-V turned on that the hibernate function operates. Now it crashes the machine instead of actually hibernating it; but that's a somewhat different issue. As soon as hyper-V is running, it can't hibernate properly. Is this a restriction of using hyper-V or is there another way around this?

sharklaser · Jun 24, 2022

... and also open to any suggestions on why I might have gotten a hard crash instead of an actual hibernate.

xrobwx71 · Jun 24, 2022

Check that your BIOS is up to date then check the section regarding sleep states, make sure it's set to S1.

Search

Search

Hibernation not working / reporting "not supported"

sharklaser

Member

xrobwx71

Administrator

sharklaser

Member

xrobwx71

Administrator

sharklaser

Member

Corday

Moderator

sharklaser

Member

sharklaser

Member

sharklaser

Member

xrobwx71

Administrator