[SOLVED] Hi, recently made a new Desktop build and BSOD - Windows 7 x64

U

uglyduck

New member
Joined
Dec 3, 2014
Posts
3
Windows 7 Ultimate 64x
Full Retail Installation
Computer is less than a day old
OS is less than a day old

CPU: i5 4690k
GPU: Gigabyte GTX980
MOBO: Asus Sabertooth Mark 1
PSU: Corsair 750W Gold Certified
View attachment SysnativeFileCollectionApp.zipView attachment PERFMON.zip

BACKGROUND: Everything was running fine until I played some BF4 with maxed settings. Shortly after I exited the game, I got a blue screen and the computer shut down. Any feedback is appreciated.
***I also ran a memory test overnight and 0 errors***
 
Hi,

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Code: 
rax=fffff900c0210000 rbx=0000000000000000 rcx=fffffa80097ef6e0
rdx=fffff900c0210000 rsi=0000000000000000 rdi=fffff900c0210000
rip=fffff96000176923 rsp=fffff8800767ea00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff8800767ea68 r12=0000000004951400 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
[COLOR=#ff0000]win32k!HmgLockEx+0xa3[/COLOR]:
fffff960`00176923 0fb7430c        [COLOR=#0000ff]movzx   [/COLOR][COLOR=#008000]eax[/COLOR],word ptr [[COLOR=#800080]rbx+0Ch[/COLOR]] ds:002b:00000000`0000000c=????

Code: 
Bugcheck code 0000003B
Arguments [COLOR=#ff0000]00000000`c0000005[/COLOR] fffff960`00176923 fffff880`0767e030 00000000`00000000

Access violation occurred due to win32k, the kernel side of the windows subsystem. GUI infrastructure, etc.

It occurred due to copying the memory at address rbx+0C to eax. We cannot see what actually went wrong here, but one of them was invalid. rbx is null due to being volatile, and we cannot check eax as it's merely a small dump.


1. Broadcom 802.11 Network Adapter wireless driver is dated from 2011, look for an update.

Home | Broadcom

2. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

3. After the above, navigate to services.msc and disable the nVidia Streaming Service, and then restart the computer.

Regards,

Patrick
 
Patrick said:
Hi,

SYSTEM_SERVICE_EXCEPTION (3b)

This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

Code: 
rax=fffff900c0210000 rbx=0000000000000000 rcx=fffffa80097ef6e0
rdx=fffff900c0210000 rsi=0000000000000000 rdi=fffff900c0210000
rip=fffff96000176923 rsp=fffff8800767ea00 rbp=0000000000000000
 r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
r11=fffff8800767ea68 r12=0000000004951400 r13=0000000000000000
r14=0000000000000001 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
[COLOR=#ff0000]win32k!HmgLockEx+0xa3[/COLOR]:
fffff960`00176923 0fb7430c        [COLOR=#0000ff]movzx   [/COLOR][COLOR=#008000]eax[/COLOR],word ptr [[COLOR=#800080]rbx+0Ch[/COLOR]] ds:002b:00000000`0000000c=????

Code: 
Bugcheck code 0000003B
Arguments [COLOR=#ff0000]00000000`c0000005[/COLOR] fffff960`00176923 fffff880`0767e030 00000000`00000000

Access violation occurred due to win32k, the kernel side of the windows subsystem. GUI infrastructure, etc.

It occurred due to copying the memory at address rbx+0C to eax. We cannot see what actually went wrong here, but one of them was invalid. rbx is null due to being volatile, and we cannot check eax as it's merely a small dump.


1. Broadcom 802.11 Network Adapter wireless driver is dated from 2011, look for an update.

Home | Broadcom

2. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

3. After the above, navigate to services.msc and disable the nVidia Streaming Service, and then restart the computer.

Regards,

Patrick
Click to expand...

Thank you Patrick! I'll proceed with all the steps and see if the problem persists.
 

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