Help on DISM and SFC corruption error

uria046 · Jul 2, 2020

Good day experts!

I would like to seek help on this forum regarding this issue. I'm trying to diagnose the problem on my Windows 8.1 installation because I believe some system files were damaged and/or corrupted and I seem to deduced the symptoms based on the errors I encounter and still encountering while using my PC. For instance, one recurring errors I see on my system is that Notepad is showing wrong fonts and missing typefaces, Adobe Acrobat randomly gives errors because of "Bad Windows Image" and some Microsoft Office applications does not simply run, specifically MS Excel which gives an error "Not enough memory to run Microsoft Excel. Please reinstall." For these reasons, I tried to run the command sfc /scannow to check for file integrity and returned this:

Code:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>

From this, I know now that there are system files that were corrupted and needed repair. I then used DISM to try to restore the system files using my Windows 8.1 installation disc and used /limitaccess flag to prevent it from using Windows Update since it is on a domain environment. However, it returns an error like this:

Code:

C:\Windows\system32>dism /online /cleanup-image /restorehealth /source:v:\sources\install.wim:1 /limitaccess

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more inf
ormation on specifying a source location, see http://go.microsoft.com/fwlink/?LinkId=243077.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

C:\Windows\system32>

What other options should I take to fix this problem? I have uploaded my CBS and DISM log files here for your reference. Any help will be greatly appreciated. Thank you.

Sysnative Windows Update · Jul 2, 2020

Hi!

Please start with the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

uria046 · Jul 2, 2020

softwaremaniac said:
Hi!

Please start with the following:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;

Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.

Identify your drive in the list (if recognized by the tool), and hover your mouse over it.

You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:

Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);

Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;

Please note: If the SMART Status reads: Unsupported, stop and let me know.

Hello!

I followed your instructions and used GSmartControl to check my HDD attributes and condition. Using the tests specified, the application returned these results:

These are the values given on the attributes tab:

In hindsight, these results seem to show that the HDD is working properly.

Fortunately, the IT of our office has granted administrative access on the machine I'm using to be able to troubleshoot things like this. I'm doing this out of concern because they've already advised me that they cannot prioritize my issues right now because of limited manpower at their end.

I would like to know what should be done next after this.

Thank you.

Sysnative Windows Update · Jul 3, 2020

Hi!

Thank you for the information.

Please do the following and run DISM /RestoreHealth afterwards and provide CBS.log.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

uria046 · Jul 3, 2020

Hello.

Thank you for the instructions. Here is the resulting SFCFix.txt file after running the program:

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-07-04 09:08:27.416
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\marcelopm\Desktop\SFCFix.zip [0]




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Successfully copied file C:\Users\marcelopm\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpotab.ttf to C:\Windows\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpotab.ttf.
Successfully copied file C:\Users\marcelopm\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-f..pe-estrangeloedessa_31bf3856ad364e35_6.3.9600.16384_none_ed6d207e4dec00fa\estre.ttf to C:\Windows\WinSxS\amd64_microsoft-windows-f..pe-estrangeloedessa_31bf3856ad364e35_6.3.9600.16384_none_ed6d207e4dec00fa\estre.ttf.
Successfully copied file C:\Users\marcelopm\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-f..e-microsofthimalaya_31bf3856ad364e35_6.3.9600.16384_none_f8f11ff50f9f2435\himalaya.ttf to C:\Windows\WinSxS\amd64_microsoft-windows-f..e-microsofthimalaya_31bf3856ad364e35_6.3.9600.16384_none_f8f11ff50f9f2435\himalaya.ttf.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-latha_31bf3856ad364e35_6.3.9600.16384_none_61702004f01e1929\latha.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-latha_31bf3856ad364e35_6.3.9600.16384_none_61702004f01e1929\latha.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-latha_31bf3856ad364e35_6.3.9600.16384_none_61702004f01e1929\lathab.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-latha_31bf3856ad364e35_6.3.9600.16384_none_61702004f01e1929\lathab.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-laoui_31bf3856ad364e35_6.3.9600.16384_none_64f62fdaeddc0bdb\LaoUI.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-laoui_31bf3856ad364e35_6.3.9600.16384_none_64f62fdaeddc0bdb\LaoUI.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-laoui_31bf3856ad364e35_6.3.9600.16384_none_64f62fdaeddc0bdb\LaoUIb.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-laoui_31bf3856ad364e35_6.3.9600.16384_none_64f62fdaeddc0bdb\LaoUIb.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-khmerui_31bf3856ad364e35_6.3.9600.16384_none_39c3f0bd3e7a1108\KhmerUI.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-khmerui_31bf3856ad364e35_6.3.9600.16384_none_39c3f0bd3e7a1108\KhmerUI.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-khmerui_31bf3856ad364e35_6.3.9600.16384_none_39c3f0bd3e7a1108\KhmerUIb.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-khmerui_31bf3856ad364e35_6.3.9600.16384_none_39c3f0bd3e7a1108\KhmerUIb.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kartika_31bf3856ad364e35_6.3.9600.16384_none_faea7fabecca927a\kartika.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kartika_31bf3856ad364e35_6.3.9600.16384_none_faea7fabecca927a\kartika.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kartika_31bf3856ad364e35_6.3.9600.16384_none_faea7fabecca927a\kartikab.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kartika_31bf3856ad364e35_6.3.9600.16384_none_faea7fabecca927a\kartikab.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kalinga_31bf3856ad364e35_6.3.9600.16384_none_fa17f09b5486b4f8\kalinga.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kalinga_31bf3856ad364e35_6.3.9600.16384_none_fa17f09b5486b4f8\kalinga.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kalinga_31bf3856ad364e35_6.3.9600.16384_none_fa17f09b5486b4f8\kalingab.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-kalinga_31bf3856ad364e35_6.3.9600.16384_none_fa17f09b5486b4f8\kalingab.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gautami_31bf3856ad364e35_6.3.9600.16384_none_6c72cf2f7031b133\gautami.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gautami_31bf3856ad364e35_6.3.9600.16384_none_6c72cf2f7031b133\gautami.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gautami_31bf3856ad364e35_6.3.9600.16384_none_6c72cf2f7031b133\gautamib.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gautami_31bf3856ad364e35_6.3.9600.16384_none_6c72cf2f7031b133\gautamib.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gadugi_31bf3856ad364e35_6.3.9600.16384_none_d4fd21f6f936fad0\gadugi.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gadugi_31bf3856ad364e35_6.3.9600.16384_none_d4fd21f6f936fad0\gadugi.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gadugi_31bf3856ad364e35_6.3.9600.16384_none_d4fd21f6f936fad0\gadugib.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-gadugi_31bf3856ad364e35_6.3.9600.16384_none_d4fd21f6f936fad0\gadugib.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-euphemia_31bf3856ad364e35_6.3.9600.16384_none_a8e28d632cef8c21\euphemia.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-euphemia_31bf3856ad364e35_6.3.9600.16384_none_a8e28d632cef8c21\euphemia.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-ebrima_31bf3856ad364e35_6.3.9600.16384_none_bf3a2eb930000b85\ebrima.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-ebrima_31bf3856ad364e35_6.3.9600.16384_none_bf3a2eb930000b85\ebrima.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-ebrima_31bf3856ad364e35_6.3.9600.16384_none_bf3a2eb930000b85\ebrimabd.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-font-truetype-ebrima_31bf3856ad364e35_6.3.9600.16384_none_bf3a2eb930000b85\ebrimabd.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..uetype-leelawadeeui_31bf3856ad364e35_6.3.9600.16384_none_defb49de5fe90c10\LeelaUIb.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..uetype-leelawadeeui_31bf3856ad364e35_6.3.9600.16384_none_defb49de5fe90c10\LeelaUIb.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..uetype-javanesetext_31bf3856ad364e35_6.3.9600.16384_none_ee249ff51e68b14b\javatext.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..uetype-javanesetext_31bf3856ad364e35_6.3.9600.16384_none_ee249ff51e68b14b\javatext.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..type-leelawadeebold_31bf3856ad364e35_6.3.9600.16384_none_e050674a5d6d9a9d\leelawdb.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..type-leelawadeebold_31bf3856ad364e35_6.3.9600.16384_none_e050674a5d6d9a9d\leelawdb.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-leelawadee_31bf3856ad364e35_6.3.9600.16384_none_f94f6cefb2344bb6\leelawad.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-leelawadee_31bf3856ad364e35_6.3.9600.16384_none_f94f6cefb2344bb6\leelawad.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\cour.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\cour.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\courbd.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\courbd.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\courbi.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..truetype-couriernew_31bf3856ad364e35_6.3.9600.16384_none_c701ad1b8131fd68\courbi.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpota.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpota.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpotab.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..ruetype-iskoolapota_31bf3856ad364e35_6.3.9600.16384_none_bf2ffb5834350355\iskpotab.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..pe-estrangeloedessa_31bf3856ad364e35_6.3.9600.16384_none_ed6d207e4dec00fa\estre.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..pe-estrangeloedessa_31bf3856ad364e35_6.3.9600.16384_none_ed6d207e4dec00fa\estre.ttf
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-f..e-microsofthimalaya_31bf3856ad364e35_6.3.9600.16384_none_f8f11ff50f9f2435\himalaya.ttf
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-f..e-microsofthimalaya_31bf3856ad364e35_6.3.9600.16384_none_f8f11ff50f9f2435\himalaya.ttf
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 31 datablocks.
Finish time: 2020-07-04 09:08:30.806
Script hash: zAUcFrOvlpQi79r+lsTau+w4x1aghYn/FZPnjt2JgrU=
----------------------EOF-----------------------

Also, here are the updated CBS and DISM log files after running DISM /RestoreHealth command for your analysis.

Thank you once again!

Sysnative Windows Update · Jul 4, 2020

Thanks.

Next fix. Same instructions.

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