[SOLVED] [HELP] BSOD while gaming not but on stress test

[idiotz]

Hi,

I need help with this weird BSOD, it works fine on non-gaming usage or on stress test.

while playing game BSOD happens randomly. could be 10 minute or more than hours.

I have attached the SysnativeFileCollectionApp

 

[ubuysa]

My initial reaction to these dumps, and your system log, which shows a lot more crashes than you've had BSODs, is that you should look at your M.2 SATA SSD, your C: drive. Some of the dumps fail with an 0xC000006 exception code, this is a STATUS_IN_PAGE_ERROR. This means that there was an I/O error during a page-in operation. One of the dumps also fails with an 0xC0000185 exception code, this is a STATUS_IO_DEVICE_ERROR, meaning that the I/O device reported an I/O error. Both exceptions point to a problem with your M.2 SATA SSD.

I would suggest you download the WD Dashboard software for your drive here and check the SMART data for the drive (post a screenshot here) and also see whether there are driver or firmware updates for the drive.

That's not a particularly large drive for a system drive either. You only have 58GB of free space on the system partition and Windows does not perform well when the system drive fills. If the SMART data suggests that the drive may be having issues, as the dumps do, then I would seriously consider replacing that drive and going for a larger model (256GB at least).

 

[idiotz]

hmm.. that's strange, i have checked the SMART for the drive, and thought it is healthy and working fine.

i run extended test, and below the result. also there is no update on firmware for the drive.

 

[ubuysa]

Ok, in that case then we need to turn our attention to your RAM, because that's the other component of those data in-page errors.

Please download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive (1GB is plenty big enough), and then boot that USB drive. Memtest86 will start running as soon as it boots and it will take a while to complete the 4 iterations of the 13 different memory tests. If no errors are found then restart Memtest86 and do another 4 iterations (for a total of 8).

 

[idiotz]

here's the report. the 2nd run has failed. i guess it's RAM issue.

would re-slotting the RAMs helps?

also i'm curious why the 2nd run is able to flag out issue, if you don't mind to shed some lights

 

[ubuysa]

That's a RAM failure for sure. Some RAM failures are tricky to detect, if you look at how RAM actually works at the electron level it's a wonder it works at all! The general opinion is that 8 runs of Memtest are needed to detect about 98% of potential RAM problems, the key is to stress each bit of RAM hard enough and long enough to detect a problem. I asked you to do two runs because the free version of Memtest only does 4 iterations, and for hard to detect RAM issues that's not really enough.

You could try reseating the RAM and see whether that helps, sometimes it does.

You could also try testing each RAM stick to find the one that's flaky and then just replace that - with exactly the same make and model of RAM. If you can't find exactly the same RAM then make sure that all voltages and timings on the new RAM are the same as on the existing RAM. However, you really want your RAM in matched sets, and ideally from the same slice of silicon, because they need to operate as one. For best reliability (and performance really) you're better off replacing all four RAM sticks with a single pack of four matched RAM sticks. It's up to you whether you want to go to that expense though.

 

[idiotz]

Thanks for the help to identify the problem. and thanks for the lesson too.

My RAM comes in a pack of four, i think it's expensive to replace all. I just hope re-slotting could help. well gotta find a good time to test again.

again, thanks for all the efforts