Hello have problem with my laptop

MARIE · Mar 19, 2013

I have been directed by Corrine Chorney that I may be able to get some assistance in figuring out what is wrong with it. I did a sfc /scannow under cmd. It tells me Windows Resource Protection found corrupt files but was unable to fix some of them details are included in the CBS.log log windir\logs\CBS\CBS.log for example C:\windows\logs\CBS\CBS.log I sound like I have a clue as to what I am talking about but I dont. I looked at another thread and I believe I can get the log if someone would be able to tell me what to do once I get it. Thanks for any assistance anyone can give me.:confused2:

tom982 · Mar 19, 2013

Hello Marie, welcome to Sysnative!

Don't worry, we have worked with people of all levels of ability with computers in the past so we'll get through this. I will try my best to explain things in as much detail as possible, but if you don't understand anything I have instructed you to do, please stop and ask.

Export CBS.log

Click on the Start

button and then click Computer
Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
Find and double click on the Logs folder, and then inside that folder, the CBS folder
Right-click on the CBS.log file, and select Copy. It may show as just CBS (without the .log extension). Do not be concerned, and proceed to copy the file.
Go back to your Desktop, right-click on it, and select Paste. You should now see a file on your Desktop called CBS(.log)
Right-click on this file again, and navigate through Send to, and select Compressed (zipped) folder
Another new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here

Tom

MARIE · Mar 20, 2013

how do I upload?

tom982 · Mar 20, 2013

Hi Marie,

If you click on the Go Advanced button in the bottom right hand corner of the post reply box, you will be taken to another post editor with more features. On the top row of icons above the text editor, you should see what looks like a paper clip and a sheet of paper, click on it, a new window titled Manage Attachments should appear. Click Add Files, then Select Files and select the file that you wish to upload, in this case the CBS.zip file on your Desktop, then click Upload Files. Click on Insert Inline then close the attachments window. The file will now be attached to your post, so enter some text in the post box and post it :)

Tom

MARIE · Mar 21, 2013

Did I upload it? Did it work?

MARIE · Mar 21, 2013

I think it worked

tom982 · Mar 21, 2013

Great job, Marie! I'll review your log now and get back to you as soon as possible.

Tom

tom982 · Mar 21, 2013

Hi Marie,

I have had a look at your log and there is one issue that needs dealing with:

Code:

2013-03-19 09:27:14, Info                  CSI    000001fa Hashes  for file member  \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini  do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2013-03-19  09:27:14, Info                  CSI    000001fb [SR] Cannot repair  member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar,  Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral  in the store, hash mismatch
2013-03-19 09:27:14,  Info                  CSI    000001fc Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000Uninstall.mof do not match actual  file [l:42{21}]"Wdf01000Uninstall.mof" :
  Found: {l:32 b:Khw6Snu1wJ++GNIoY6yxl9I9YcMFd1DIgoHfKZafkno=} Expected: {l:32 b:Yt1Cj1cn2TiRYuRVf4giD3Kg40g43GBdTTr4ip5TNCI=}
2013-03-19  09:27:14, Info                  CSI    000001fd [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof"  from store
2013-03-19 09:27:14, Info                  CSI     000001fe Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000.mof do not match actual file  [l:24{12}]"Wdf01000.mof" :
  Found: {l:32 b:ew+xsUJbni5eIvJoq16I+phaGGLWets5I4YF9P6gDL0=} Expected: {l:32 b:rjBJp3JUDkwqQn/7E5mVEcjWSk0b/GPJ4b/7QWTo3N8=}
2013-03-19  09:27:14, Info                  CSI    000001ff [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000200 WARNING: File [l:42{21}]"Wdf01000Uninstall.mof" in  [l:56{28}]"\??\C:\Windows\system32\wbem" switching ownership
    Old:  Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
    New:  Microsoft-Windows-WDF-Kernel Library-MOF, Version = 6.0.6001.18000, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    00000201 WARNING: File  [l:24{12}]"Wdf01000.mof" in [l:56{28}]"\??\C:\Windows\system32\wbem"  switching ownership
    Old: Microsoft-Windows-WDF-Kernel Library,  Version = 6.0.6002.18574, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
     New: Microsoft-Windows-WDF-Kernel Library-MOF, Version =  6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    00000202 Hashes for file member  \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini  do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2013-03-19  09:27:14, Info                  CSI    00000203 [SR] Cannot repair  member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar,  Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral  in the store, hash mismatch
2013-03-19 09:27:14,  Info                  CSI    00000204 [SR] This component was referenced  by  [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2013-03-19  09:27:14, Info                  CSI    00000205 Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000Uninstall.mof do not match actual  file [l:42{21}]"Wdf01000Uninstall.mof" :
  Found: {l:32 b:Yt1Cj1cn2TiRYuRVf4giD3Kg40g43GBdTTr4ip5TNCI=} Expected: {l:32 b:Khw6Snu1wJ++GNIoY6yxl9I9YcMFd1DIgoHfKZafkno=}
2013-03-19  09:27:14, Info                  CSI    00000206 [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000207 Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000.mof do not match actual file  [l:24{12}]"Wdf01000.mof" :
  Found: {l:32 b:rjBJp3JUDkwqQn/7E5mVEcjWSk0b/GPJ4b/7QWTo3N8=} Expected: {l:32 b:ew+xsUJbni5eIvJoq16I+phaGGLWets5I4YF9P6gDL0=}
2013-03-19  09:27:14, Info                  CSI    00000208 [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000209 WARNING: File [l:42{21}]"Wdf01000Uninstall.mof" in  [l:56{28}]"\??\C:\Windows\system32\wbem" switching ownership
    Old:  Microsoft-Windows-WDF-Kernel Library-MOF, Version = 6.0.6001.18000, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
    New:  Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    0000020a WARNING: File  [l:24{12}]"Wdf01000.mof" in [l:56{28}]"\??\C:\Windows\system32\wbem"  switching ownership
    Old: Microsoft-Windows-WDF-Kernel  Library-MOF, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL  (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
     New: Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA  = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following command into it, press enter afterwards:

wusa /uninstall /kb:2761494
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

MARIE · Mar 21, 2013

tom982 said:

Hi Marie,

I have had a look at your log and there is one issue that needs dealing with:

Code:

2013-03-19 09:27:14, Info                  CSI    000001fa Hashes  for file member  \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini  do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2013-03-19  09:27:14, Info                  CSI    000001fb [SR] Cannot repair  member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar,  Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral  in the store, hash mismatch
2013-03-19 09:27:14,  Info                  CSI    000001fc Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000Uninstall.mof do not match actual  file [l:42{21}]"Wdf01000Uninstall.mof" :
  Found: {l:32 b:Khw6Snu1wJ++GNIoY6yxl9I9YcMFd1DIgoHfKZafkno=} Expected: {l:32 b:Yt1Cj1cn2TiRYuRVf4giD3Kg40g43GBdTTr4ip5TNCI=}
2013-03-19  09:27:14, Info                  CSI    000001fd [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof"  from store
2013-03-19 09:27:14, Info                  CSI     000001fe Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000.mof do not match actual file  [l:24{12}]"Wdf01000.mof" :
  Found: {l:32 b:ew+xsUJbni5eIvJoq16I+phaGGLWets5I4YF9P6gDL0=} Expected: {l:32 b:rjBJp3JUDkwqQn/7E5mVEcjWSk0b/GPJ4b/7QWTo3N8=}
2013-03-19  09:27:14, Info                  CSI    000001ff [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000200 WARNING: File [l:42{21}]"Wdf01000Uninstall.mof" in  [l:56{28}]"\??\C:\Windows\system32\wbem" switching ownership
    Old:  Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
    New:  Microsoft-Windows-WDF-Kernel Library-MOF, Version = 6.0.6001.18000, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    00000201 WARNING: File  [l:24{12}]"Wdf01000.mof" in [l:56{28}]"\??\C:\Windows\system32\wbem"  switching ownership
    Old: Microsoft-Windows-WDF-Kernel Library,  Version = 6.0.6002.18574, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
     New: Microsoft-Windows-WDF-Kernel Library-MOF, Version =  6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral,  VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type  neutral, TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    00000202 Hashes for file member  \SystemRoot\WinSxS\x86_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_d0c824c923c9e622\settings.ini  do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2013-03-19  09:27:14, Info                  CSI    00000203 [SR] Cannot repair  member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar,  Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture  neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral  in the store, hash mismatch
2013-03-19 09:27:14,  Info                  CSI    00000204 [SR] This component was referenced  by  [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2013-03-19  09:27:14, Info                  CSI    00000205 Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000Uninstall.mof do not match actual  file [l:42{21}]"Wdf01000Uninstall.mof" :
  Found: {l:32 b:Yt1Cj1cn2TiRYuRVf4giD3Kg40g43GBdTTr4ip5TNCI=} Expected: {l:32 b:Khw6Snu1wJ++GNIoY6yxl9I9YcMFd1DIgoHfKZafkno=}
2013-03-19  09:27:14, Info                  CSI    00000206 [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:42{21}]"Wdf01000Uninstall.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000207 Hashes for file member  \??\C:\Windows\system32\wbem\Wdf01000.mof do not match actual file  [l:24{12}]"Wdf01000.mof" :
  Found: {l:32 b:rjBJp3JUDkwqQn/7E5mVEcjWSk0b/GPJ4b/7QWTo3N8=} Expected: {l:32 b:ew+xsUJbni5eIvJoq16I+phaGGLWets5I4YF9P6gDL0=}
2013-03-19  09:27:14, Info                  CSI    00000208 [SR] Repairing  corrupted file  [ml:58{29},l:56{28}]"\??\C:\Windows\system32\wbem"\[l:24{12}]"Wdf01000.mof"  from store
2013-03-19 09:27:14, Info                  CSI     00000209 WARNING: File [l:42{21}]"Wdf01000Uninstall.mof" in  [l:56{28}]"\??\C:\Windows\system32\wbem" switching ownership
    Old:  Microsoft-Windows-WDF-Kernel Library-MOF, Version = 6.0.6001.18000, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
    New:  Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA =  PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral
2013-03-19 09:27:14,  Info                  CSI    0000020a WARNING: File  [l:24{12}]"Wdf01000.mof" in [l:56{28}]"\??\C:\Windows\system32\wbem"  switching ownership
    Old: Microsoft-Windows-WDF-Kernel  Library-MOF, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL  (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8  b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
     New: Microsoft-Windows-WDF-Kernel Library, Version = 6.0.6002.18574, pA  = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1  nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral,  TypeName neutral, PublicKey neutral

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

wusa /uninstall /kb:2761494
Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
Paste (Ctrl+V) it into your next post please.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Tom

MARIE · Mar 21, 2013

I tried the first portion of your e-mail and it came back
Windows update Standalone Installer
wusa </? there was straight down line h straight down line /help>
wusa <update> [/quiet] [/no restart]
/?,/h,/help - display help information
update - full path of MSU file
/quiet - Quiet mode, no user interactions, reboot as needed
/no restart - When combined with /quiet , installed will not initiate reboot. It is ignored it is used alone

I dont know what this means and I couldnt figure out how to make a straight line down in front and behind the h

tom982 · Mar 21, 2013

Hi Marie,

Sorry for the confusion, I meant for you to copy and paste the whole command (there is just one command there) into command prompt. I suspect the reason for confusion was due to my instructions referring to commands and other plurals indicating that there was more than one, well this is a fault at my end I'm afraid - because we post the same instructions to so many people, we have post templates saved to make our lives easier and my template is usually for many commands and I adapt it, however, on this occasion, I forgot to do so.

I have amended my instructions in my post, so could you try again please:

https://www.sysnative.com/forums/windows-update/5646-hello-have-problem-my-laptop.html#post43111

Just to make things crystal clear, wusa /uninstall /kb:2761494, is one command and you should copy and paste all of it (beginning wusa, ending 94) into command prompt.

Tom

MARIE · Mar 21, 2013

Yes I did copy and paste and that thing that I wrote was what popped up.

tom982 · Mar 22, 2013

Hi Marie,

Let's try another way then:

Batch File

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download the attached file, Fix.bat, and save this to your Desktop.
Locate fix.bat on your Desktop and right click then select Run as administrator.
The batch file will now run so follow any on screen prompts and let me know if there are any errors.

Tom

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