[SOLVED] HD change, OEM license and inconsistent activations

maffa · Jul 31, 2013

Hello everybody

i hope you can help me with this trouble i have with WGA and win7. A week ago i received my brand new SSD, where i meant to transfer my SO and programs patition (C: and E: respectively). After two days, two cloning software, several cloning attempts and an alignment, i was finally able to transer both partitions on my SSD.

That was July, 26th.

Two days after, July 28, i got my first messages that my copy of OEM Windows 7 was counterfeited as a brief message on the right corner of my screens: "Build 7601, this copy of windows is not genuine" or whatever it says in English (my copy is in italian). Windows is activated (as can be seen on the system proprierties in the control panel), further product key immissions dont change the situation: after several uptime hours (from 5 to 7, and i keep my PC on from 8 am to midnight: if i used my pc less id probably miss the message altogether), the desktop sign would appear and the popup would send me to a verification page on internet where it suggests to buy an additional license.

After a couple of started and aborted ex novo installation of my copy in the new partition, a manual activation in the CMD panel with slmgr.vbs -ipk myproductkey" e quindi "slmgr.vbs -ato"and a phone activation via slui4.exe with a Ms phone operator, i spoke (again) with another MS operator that would inform me that even if as a OEM licence owner i would be entitled to make a new installation on a new HD (SSD in my case) once, it resulted to him that i had done 3 different installations on 3 different HDs (or machines as he insisted to call them), being the new two of them on July, 30th, when i wasnt even home, thus inviting me to contact community support for further instruction. I have only performed two different installation: my first one back in 2011, and the cloning on July, 26th.

Ok, i have done so, but since i am starting to lose my faith in MS support, i have decided to two time them with someone else >

Here is the MGAdiag (as you can see it says its genuine, for now, since a just rerun my pc for doing a scandisk, it will take hours to identify my OS as counterfeited. the website check, though, ):

Code:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-6CDDF-CXPVG-RJJXH
Windows Product Key Hash: Kpe7OjmzxAhYXceHSo0nAJPdfOo=
Windows Product ID: 00359-OEM-8703566-80510
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {509FE13E-AF30-4656-A6E3-13689A14358C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Standard 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Programmi\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{509FE13E-AF30-4656-A6E3-13689A14358C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJJXH</PKey><PID>00359-OEM-8703566-80510</PID><PIDType>3</PIDType><SID>S-1-5-21-3320574044-3303961328-12341652</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3702</Version><SMBIOSVersion major="2" minor="6"/><Date>20121228000000.000000+000</Date></BIOS><HWID>6D3C3107018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65415</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89396-707-1528066-65344</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
ID di attivazione586bc076-c93d-429a-afe5-a69fbc644e88
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00174-035-680510-02-1040-7601.0000-2102013
ID di installazione: 009586235466557851491301289630977980940671335985274080
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: RJJXH
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 31/07/2013 16:23:53

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000080
Event Time Stamp: 7:31:2013 15:57
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: NgAAAAIABQABAAEAAAACAAAAAQABAAEAln0qaxpVdxZo1vqg+ktiwxpdWKTgBmI9PpNy1y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  DMAR            INTEL         SNB 
  BGRT            ALASKA        A M I

It can be interesting to know that when it says its not genuine, it gives a 0x8004fe21 error
Here is the link to my latest CBD.log, after a chkdsk /r c: and a sfc/scannow (its pretty smaller than the first time performed both: my first CBS was 53MB...)

http://sdrv.ms/18MIhjd

I can see there is a problem with sppwinob.dll, but i couldnt find any solution regarding that in particular.

Thank you in advance for your help :)

jcgriff2 · Jul 31, 2013

Hi -

Contact Microsoft Activation directly; explain the situation and request a new keycode -

http://support.microsoft.com/kb/326851

Regards. . .

jcgriff2

maffa · Jul 31, 2013

jcgriff2 said:
Hi -

Contact Microsoft Activation directly; explain the situation and request a new keycode -

Activation and registration information of a Microsoft product

Regards. . .

jcgriff2

i have already done so

they are sending me from phone support to online community to tech service... i am afraid they are stumbling in the dark

in any case i will keep you updated. if the solution is not as obvious as a new key ill post it here.

jcgriff2 · Jul 31, 2013

They usually issue a new key given the circumstances of a new HDD unless the new HDD is installed in a different system.

maffa · Jul 31, 2013

i hope the solution will be as simple as that...

NoelDP · Jul 31, 2013

MS are very reluctant to issue new Keys.

The problem here is a fairly simple one, I suspect....

Code:

File Scan Data-->
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.
Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.

Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your reply.

Post a new MGADiag report with details of any error messages encountered.

maffa · Jul 31, 2013

hi noel, thank you for your concern :)

i already have done all that, and the CBS.log is uploaded in the skydrive address at the end of the first post. its a few KB so i didnt compress it, it should be readable directly there. ill copy and paste the link here:
http://sdrv.ms/18MIhjd

as for your guess, i just hoped something went ballistic during the cloning. the first CBS.log file after the first sfc was 53MB! I have run a couple after that, and his is the latest.

NoelDP · Jul 31, 2013

Code:

 Line 7310: 2013-07-31 15:25:49, Info                  CSI    0000031e [SR] Repairing 4 components
 Line 7311: 2013-07-31 15:25:49, Info                  CSI    0000031f [SR] Beginning Verify and Repair transaction
 Line 7314: 2013-07-31 15:25:49, Info                  CSI    00000321 [SR] Cannot repair member file [l:28{14}]"shellstyle.dll" of Microsoft-Windows-class_ss, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7317: 2013-07-31 15:25:49, Info                  CSI    00000323 [SR] Cannot repair member file [l:16{8}]"d3d9.dll" of Microsoft-Windows-DirectX-Direct3D9, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7320: 2013-07-31 15:25:49, Info                  CSI    00000325 [SR] Cannot repair member file [l:24{12}]"sppwinob.dll" of Microsoft-Windows-Security-SPP-Plugin-Windows, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7324: 2013-07-31 15:25:49, Info                  CSI    00000327 [SR] Cannot repair member file [l:30{15}]"System.Data.dll" of System.Data, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b77a5c561934e089}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

I'm not sure why the system hasn't picked up the missing MUI file - but I'll include it in the fix protocol Ill post a bit later.

NoelDP · Jul 31, 2013

I've uploaded a file - mafaa.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the saved file and select Extract all...

Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which
should be the option 'Repair my Computer'

Pick that

You'll have to log in with your username and password.

Pick the option to use a Command Prompt

At the prompt type

DIR C:\mafaa

hit the enter key - if you get a 'Not Found' error try

DIR D:\mafaa

or

DIR E:\mafaa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\mafaa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt

then reboot and upload the new CBS.log file to your reply

ALso -
Please download and save the CheckSUR tool from System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to a reply

maffa · Aug 1, 2013

Here i am. first of i would like to thank you for your time. it's really appreciated :)

I had some trouble making that "repair my computer" work. I didnt have any possible choice from the boot menu, and picking it from the windows installation page prompted a "This version of System Recovery Options is not compatible with the version of windows you are trying to repair. Try using a recovery disc that is compatible with this version of windows" so i had to find a workaround for that:

- loaded my windows dvd
- made sure that my dvd player was at the topmost layer in the BIOS boot menu
- made sure that my 2nd HD was not visible as a choice in said menu
- when at startup the brief "hit any key to boot from CD" prompted, i had to wait for that to go away and for the very same message in Italian to come before hitting the key...

sheesh...

In any case, i did both the copy of that file w/ sfc/scannow and the checkSUR, here are the logs

View attachment CheckSUR.log View attachment CBS.rar

Did another MGAdiag just in case

Code:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-6CDDF-CXPVG-RJJXH
Windows Product Key Hash: Kpe7OjmzxAhYXceHSo0nAJPdfOo=
Windows Product ID: 00359-OEM-8703566-80510
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {509FE13E-AF30-4656-A6E3-13689A14358C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Standard 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Programmi\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{509FE13E-AF30-4656-A6E3-13689A14358C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJJXH</PKey><PID>00359-OEM-8703566-80510</PID><PIDType>3</PIDType><SID>S-1-5-21-3320574044-3303961328-12341652</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3702</Version><SMBIOSVersion major="2" minor="6"/><Date>20121228000000.000000+000</Date></BIOS><HWID>6D3C3107018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65415</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89396-707-1528066-65344</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
ID di attivazione586bc076-c93d-429a-afe5-a69fbc644e88
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00174-035-680510-02-1040-7601.0000-2102013
ID di installazione: 009586235466557851491301289630977980940671335985274080
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: RJJXH
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 01/08/2013 08:02:28

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000080
Event Time Stamp: 8:1:2013 07:51
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: NgAAAAIABQABAAEAAAACAAAAAQABAAEAln0qaxpVdxZo1vqg+ktiwxpdWKTgBmI9PpNy1y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  BGRT			ALASKA		A M I

NoelDP · Aug 1, 2013

That seems to have repaired everything except the two errors in the MGADiag report.

Please run the following commands, and post the results.

ICACLS C:\Windows\system32\sppwinob.dll

ICACLS C:\Windows\system32\en-us\user32.dll.mui

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

maffa · Aug 1, 2013

Code:

Microsoft Windows [Versione 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Tutti i diritti riservati.

C:\Windows\system32>ICACLS C:\Windows\system32\sppwinob.dll
C:\Windows\system32\sppwinob.dll NT SERVICE\TrustedInstaller:(F)
                                 BUILTIN\Administrators:(RX)
                                 NT AUTHORITY\SYSTEM:(RX)
                                 BUILTIN\Users:(RX)

Elaborazione completata per 1 file. Elaborazione non riuscita per 0 file

C:\Windows\system32>ICACLS C:\Windows\system32\en-us\user32.dll.mui
C:\Windows\system32\en-us\user32.dll.mui: Impossibile trovare il file specificat
o.
Elaborazione completata per 0 file. Elaborazione non riuscita per 1 file

C:\Windows\system32>

as you may guess, Impossibile trovare il file specificato = file not found

NoelDP · Aug 1, 2013

..checking the files I sent you, I'm not surprised that the fix didn't work properly - I sent the SP1 version, rather than the RTM

:embarrasment5:

I'll get on it.

maffa · Aug 1, 2013

I will forgive you :grin:

thank you for your patience!

maffa · Aug 2, 2013

Update: microsoft support made me uninstal and hide the KB971033 update.

may that work?

NoelDP · Aug 3, 2013

Sorry about the delay!

I've uploaded a file - mafab.zip - to my SkyDrive at Noel's SkyDrive

Please download and save it.

Right-click on the saved file and select Extract all...

Change the target to C:\ and click on Extract

Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'

Pick that

You'll have to log in with your username and password.

Pick the option to use a Command Prompt

At the prompt type

DIR C:\mafab

hit the enter key - if you get a 'Not Found' error try

DIR D:\mafab

or

DIR E:\mafab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\mafab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type

EXIT

and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your SkyDrive Public folder, and post a new link

Also run a new MGADiag report, and post the result.

NoelDP · Aug 3, 2013

No - it simply hides the problem, without fixing anything.
If you have uninstalled it, please reinstall it.

maffa · Aug 4, 2013

Unfortunately it hasnt even hid the problem. The message had popped up as nothing has happened.
Did everything you said, this is the latest CBS.LOG http://sdrv.ms/16t687v

Code:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-6CDDF-CXPVG-RJJXH
Windows Product Key Hash: Kpe7OjmzxAhYXceHSo0nAJPdfOo=
Windows Product ID: 00359-OEM-8703566-80510
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {509FE13E-AF30-4656-A6E3-13689A14358C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Standard 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Programmi\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{509FE13E-AF30-4656-A6E3-13689A14358C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJJXH</PKey><PID>00359-OEM-8703566-80510</PID><PIDType>3</PIDType><SID>S-1-5-21-3320574044-3303961328-12341652</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3702</Version><SMBIOSVersion major="2" minor="6"/><Date>20121228000000.000000+000</Date></BIOS><HWID>6D3C3107018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65415</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89396-707-1528066-65344</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
ID di attivazione586bc076-c93d-429a-afe5-a69fbc644e88
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00174-035-680510-02-1040-7601.0000-2102013
ID di installazione: 009586235466557851491301289630977980940671335985274080
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: RJJXH
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 04/08/2013 21:14:04

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000080
Event Time Stamp: 8:2:2013 07:58
WAT Activex: Not Registered - 0x80040154
WAT Admin Service: Not Registered - 0x80040154

HWID Data-->
HWID Hash Current: NgAAAAIABQABAAEAAAACAAAAAQABAAEAln0qaxpVdxZo1vqg+ktiwxpdWKTgBmI9PpNy1y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  BGRT			ALASKA		A M I

thank you :)

NoelDP · Aug 4, 2013

Please reinstall KB971033
Please also run the fix from post #16 and post the new CBS log

maffa · Aug 4, 2013

sorry forgot to restore the patch

Code:

Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0

Cached Validation Code: 0x0
Windows Product Key: *****-*****-6CDDF-CXPVG-RJJXH
Windows Product Key Hash: Kpe7OjmzxAhYXceHSo0nAJPdfOo=
Windows Product ID: 00359-OEM-8703566-80510
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {509FE13E-AF30-4656-A6E3-13689A14358C}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
Microsoft Office Standard 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: E:\Programmi\Opera\Opera.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514]
File Mismatch: C:\Windows\system32\en-us\user32.dll.mui[hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{509FE13E-AF30-4656-A6E3-13689A14358C}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RJJXH</PKey><PID>00359-OEM-8703566-80510</PID><PIDType>3</PIDType><SID>S-1-5-21-3320574044-3303961328-12341652</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>3702</Version><SMBIOSVersion major="2" minor="6"/><Date>20121228000000.000000+000</Date></BIOS><HWID>6D3C3107018400FE</HWID><UserLCID>0410</UserLCID><SystemLCID>0410</SystemLCID><TimeZone>ora solare Europa occidentale(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65415</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89396-707-1528066-65344</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Versione servizio di gestione licenze software: 6.1.7601.17514

Nome: Windows(R) 7, HomePremium edition
Descrizione: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
ID di attivazione586bc076-c93d-429a-afe5-a69fbc644e88
ID applicazione: 55c92734-d682-4d71-983e-d6ec3f16059f
PID esteso: 00359-00174-035-680510-02-1040-7601.0000-2102013
ID di installazione: 009586235466557851491301289630977980940671335985274080
URL certificato processore: http://go.microsoft.com/fwlink/?LinkID=88338
URL certificato computer: http://go.microsoft.com/fwlink/?LinkID=88339
URL licenza d'uso: http://go.microsoft.com/fwlink/?LinkID=88341
URL certificato codice "Product Key": http://go.microsoft.com/fwlink/?LinkID=88340
Codice "Product Key" parziale: RJJXH
Stato licenza: concesso in licenza
Numero di ripristini Windows rimanenti: 3
Ora attendibile: 04/08/2013 21:53:19

Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
HealthStatus: 0x0000000000000080
Event Time Stamp: 8:2:2013 07:58
WAT Activex: Registered
WAT Admin Service: Registered

HWID Data-->
HWID Hash Current: NgAAAAIABQABAAEAAAACAAAAAQABAAEAln0qaxpVdxZo1vqg+ktiwxpdWKTgBmI9PpNy1y5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  SSDT			SataRe		SataTabl
  DMAR			INTEL 		SNB 
  BGRT			ALASKA		A M I

and cbs.log http://sdrv.ms/17suJq3

[SOLVED] HD change, OEM license and inconsistent activations

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Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

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Windows Update Analyst, Contributor

Member

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)