A brief description of your problem (but you can also include the steps you tried)
Hello, English is not my native language, so sorry for any typo and grammar mistakes.
I've been getting random BSODs (and sometimes a instant reboot. i.e. PC goes straight to POST screen while using and NO dump files are generated) since I get my HP Elitebook 845g7 laptop 1.5 years ago. I think maybe it's related to the OEM installed software so I wiped the build-in OS and installed a Windows 10 Pro at some point on Oct. 2020. Since then, the frequency of BSOD is kinda low(once per week) so I just live with it. It is util March that the frequency of BSOD becames skyrocket. Here's a screenshot from eventviewer, after each BSOD kernel-power would report a critical error.
And I can't find other errors at the time of the BSOD in the eventlog.
Here's a screenshot of bluescreen view on the minidumps
Here's what I have done
I realized it not something I couldn't handle, so I reinstall the system at 2022/04/03 (by Reset Windows 10, remove all apps while KEEPING files.). I've use DDU to uninstall the AMD drivers, and reinstall them afterwards, but the problem persists, I'm still getting BSODs. While I'm editing this post, I got another instant reboot.(I suspect it's a triple fault). Thankfully VSCode is able to recover the content.
I know the title states "A brief description", but as a CS majored student I think if I can provide what I've done and the corresponding consequence, it will help analyze the problem.
The output of speccy and attachment are taken from the reinstalled system
Thanks for anyone spend who spend precious their time reading this length post in advance.
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom) HP Elitebook 845g7
OS ? (Windows 10, 8.1, 8, 7, Vista) Windows Pro 10.0.19044.1288
x86 (32bit) or x64 (64bit)? 64
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system? Windows 10 Home
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It's a full retail version
Age of system? (hardware) 1.5 years
Age of OS installation? 2022-04-03
Have you re-installed the OS? Yes (Reset Windows 10, remove all apps while KEEPING files.)
CPU AMD Ryzen 7 PRO 4750U
RAM (brand, EXACT model, what slots are you using?) I remember it is Hynix, but can't recall the exact model. I'll inspect the RAM sticks and post a update here.
Video Card CPU-Integrated
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifier enabled or disabled? Disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows defender
Are you using proxy, vpn, ipfilters or similar software? Yes, I use a proxy called Clash for Windows
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No
Hello, English is not my native language, so sorry for any typo and grammar mistakes.
I've been getting random BSODs (and sometimes a instant reboot. i.e. PC goes straight to POST screen while using and NO dump files are generated) since I get my HP Elitebook 845g7 laptop 1.5 years ago. I think maybe it's related to the OEM installed software so I wiped the build-in OS and installed a Windows 10 Pro at some point on Oct. 2020. Since then, the frequency of BSOD is kinda low(once per week) so I just live with it. It is util March that the frequency of BSOD becames skyrocket. Here's a screenshot from eventviewer, after each BSOD kernel-power would report a critical error.
And I can't find other errors at the time of the BSOD in the eventlog.
Here's a screenshot of bluescreen view on the minidumps
Here's what I have done
- Disable the bulid-in NIC(Intel AX200) and use a external USB one, because sometimes the BSOD happens when I'm using Edge (or using the internet). But that didn't work —— The system still get BSODs on USB NICs.
- MemTest86+ 4 pass, no problem detected
- Windows memory dignoise, Extended mode, 11 pass, no problem.
- HP hardware dignoises on all components, no problems.
- Run SFC/scannow, no problems
- Run chkdsk, no problems
- At this point I'm desperate, so I post on reddit to ask for help(link: ). Following the instructions there, I've uninstalled the SangFor, which is a VPN used to access the internal resouces at my university, but that didn't work either
- I tried to swap memorys. My laptop run 2 RAM sticks(let's call then A、B) on 2 DIMM-Slots(let's call then 1,2). I tried running the computer with compositions on single RAM:1A、1B、2A、2B and double RAM:1A2B and 1B2A, which all crashes
- I enabled Driver verifier for all drivers on the system. Getting immediate BSOD after POST screen, Caught gvm leaking pooled allocation.(Full WinDBG log at Microsoft (R) Windows Debugger Version 10.0.22549.1000 AMD64Copyright (c) Micr - Pastebin.com). But the system still get BSOD with Driver verifier enabled.
- WinDBG report the problem being hardware with a BUCKET_ID IP_MISALIGNED the most of time.
I realized it not something I couldn't handle, so I reinstall the system at 2022/04/03 (by Reset Windows 10, remove all apps while KEEPING files.). I've use DDU to uninstall the AMD drivers, and reinstall them afterwards, but the problem persists, I'm still getting BSODs. While I'm editing this post, I got another instant reboot.(I suspect it's a triple fault). Thankfully VSCode is able to recover the content.
I know the title states "A brief description", but as a CS majored student I think if I can provide what I've done and the corresponding consequence, it will help analyze the problem.
The output of speccy and attachment are taken from the reinstalled system
Thanks for anyone spend who spend precious their time reading this length post in advance.
System Manufacturer? HP
Laptop or Desktop? Laptop
Exact model number (if laptop, check label on bottom) HP Elitebook 845g7
OS ? (Windows 10, 8.1, 8, 7, Vista) Windows Pro 10.0.19044.1288
x86 (32bit) or x64 (64bit)? 64
(Only for Vista, Windows 7) Service pack?
What was original installed OS on system? Windows 10 Home
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? It's a full retail version
Age of system? (hardware) 1.5 years
Age of OS installation? 2022-04-03
Have you re-installed the OS? Yes (Reset Windows 10, remove all apps while KEEPING files.)
CPU AMD Ryzen 7 PRO 4750U
RAM (brand, EXACT model, what slots are you using?) I remember it is Hynix, but can't recall the exact model. I'll inspect the RAM sticks and post a update here.
Video Card CPU-Integrated
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifier enabled or disabled? Disabled
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows defender
Are you using proxy, vpn, ipfilters or similar software? Yes, I use a proxy called Clash for Windows
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
Are you currently under/overclocking? Are there overclocking software installed on your system? No
