Frequent crashes and odd behavior on PC.

Jhvnghir · Dec 23, 2023

A brief description of your problem (but you can also include the steps you tried)

Hello. My PC has been experiencing BSODs fairly often over the past few weeks. It seems to happen mainly when I leave my PC idle and when gaming. I've also been experiencing odd behavior such as my display running at an extremely low refresh rate when I first boot up my PC (have to restart my PC to fix) and generally lower fps in games than usual (though I'm not sure if this is caused by something else).
Things I have tried:

Attempted DDU
Reinstalling graphics drivers
Installed older graphics drivers
Reseating the GPU and RAM
Running the following: sfc /scannow, Dism /Online /Cleanup-Image /CheckHealth, Dism /Online /Cleanup-Image /ScanHealth, DISM /Online /Cleanup-Image /RestoreHealth
Clean boot

Specs:
System Manufacturer? - None
Laptop or Desktop? - Desktop
OS ? (Windows 10, 8.1, 8, 7, Vista) - Windows 10
x86 (32bit) or x64 (64bit)? - 64bit
What was original installed OS on system? - Windows 10
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - I installed Windows 10 on the system.
Age of system? (hardware) - Pc components are 2 years old.
Have you re-installed the OS? - Yes, is a fresh install.
CPU - AMD Ryzen 5 3600
RAM (brand, EXACT model, what slots are you using?) - G.Skill Ripjaws V 16 GB (2 x 8 GB) DDR4-3600 CL18 Memory, In slots 2 and 4.
Video Card - MSI Radeon RX 5600 XT 6 GB MECH OC Video Card
MotherBoard - (if NOT a laptop) - Gigabyte B450M DS3H-CF (AM4)
Power Supply - brand & wattage (if laptop, skip this one) - EVGA BQ 500 W 80+ Bronze Certified Semi-modular ATX Power Supply
Is driver verifier enabled or disabled? - Disabled.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) - Windows default firewall and antivirus. Also, have the free version of Malwarebytes that I run every now and then.
Are you using proxy, vpn, ipfilters or similar software? - No.
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) - No.
Are you currently under/overclocking? Are there overclocking software installed on your system? - Yes, CPU is overclocked to 4.0 GHZ

System Info: http://speccy.piriform.com/results/4imaXl6OKlazvATuT6ptZmP

Sysnative Zip File:

ET_Explorer · Dec 26, 2023

Many appcrashes regarding:

Event Name: APPCRASH bad_module_info

Event Name: APPCRASH EpicGamesLauncher.exe

Event Name: APPCRASH RunUpd.exe and KERNELBASE.dll

xilolee · Dec 26, 2023

Hi!

Your bios: F50 (27 November 2019)
Most recent bios: F65b (21 September 2023)

Read More:

Jhvnghir · Dec 26, 2023

Hello. Thank you for the quick response.
My bios version was F63C however I updated it just now to F65b. I will let you know if I experience any blue screens following the update.
If you require any other information please don't hesitate to ask.

ubuysa · Dec 28, 2023

First things first; whenever you are overclocking and getting BSODs, the very first thing to do is to remove all overclocks. That's not just the CPU overclock but any RAM overclock too (via XMP or similar). Excessive overclocking is a very common cause of BSODs and it's not wise to attempt further investigations until we can determine that it still BSODs at stock frequencies. BTW, if you are also undervolting the CPU please remove that too and run at stock voltages.

One other thing that it would be wise to do now is to test your RAM. The BSODs all occur for different reasons and in different operations, and bad RAM must be considered as a potential cause.

Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots. Leave it running through all four iterations of the 13 different tests.
If no errors have been found after the four iterations then restart Memtest86, and do another four iterations (for a total of 8). Run the second set of tests immediately after the first completes.

Even a single bit error is a failure.

If it continues to BSOD after a clean RAM test and with all overclocking removed, then please upload another file collection app output. It would help if you could wait for four or five BSODs before uploading a new log output - more dumps is better!

Jhvnghir · Dec 28, 2023

I have removed all overclocks on my PC.
Unfortunately, I don't have a USB flash drive available right now. Is there any other memory test I can run that doesn't require a flash drive?

Jhvnghir · Dec 28, 2023

Ignore my previous message, I got a USB flash drive and will run memtest86. I will keep you informed on any blue screens after the memory test.

Search

Search

Frequent crashes and odd behavior on PC.

Jhvnghir

Member

Attachments

ET_Explorer

Member

xilolee

Moderator

Jhvnghir

Member

ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor

Jhvnghir

Member

Jhvnghir

Member

Frequent crashes and odd behavior on PC.

Jhvnghir

Member

Attachments

ET_Explorer

Member

xilolee

Moderator

Jhvnghir

Member

ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Jhvnghir

Member

Jhvnghir

Member

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor