[SOLVED] Frequent BSoD, 3 times a day, BSoDs every 5 minutes when login screen.

zigzag3143 · Jun 6, 2012

Most of them I suspect are HP bloatware. My cpu dropped abt 20% when I scraped the bloatware off and has been rock solid since then.

Once we get you stable we will be happy to help you put the HP on a diet.

Ken

Corrine · Jun 6, 2012

I'll bet a lot of those processes are programs that have added themselves to start-up that aren't necessary -- programs that you don't use regularly and can easily be accessed via Program Files. An easy way to manage those programs is with WinPatrol. (It has many other features too.)

Bill Pytlovany, the developer of WinPatrol, provides personal support for WinPatrol but also approved an unofficial help forum that I manage. You can see how easy it is to disable programs from start-up in this short tutorial: Start Up Programs: Remove, Add, Disable.

WinPatrol download link: http://www.winpatrol.com/download.html

Rebellion · Jun 6, 2012

I only have 7 startup programs. Most of it is the services stuff.

GZ · Jun 6, 2012

Many times dust can build up behind the heatsink fins blocking airflow.

Take a strong flashlight and shine it into the fan vents under the laptop and look in throught the back exhaust. You should be able to se matted dust if it is there.

EDIT:

Sorry if I missed something... Apparently I was a page behind.

Rebellion · Jun 6, 2012

Thanks for the tips! I'll check it out.

EDIT: I haven't blue screened in a while haha. I'll report back if it blue screens, but really, thank all of you so much for helping me out with this.

jcgriff2 · Jun 6, 2012

Glad to hear of BSOD-free status.

The page file info is somewhat odd, but IMO, unimportant right now.

Keep an eye on the temps & keep the laptop elevated an inch or two to allow air flow.

Regards. . .

jcgriff2

Rebellion · Jun 7, 2012

Hmm, I just got 3 BSoDs in a row. First BSoD happened, and the other two happened on the login screen. Guess the issue has not been fully resolved.. Sorry, but could you guys help me out again? I think one of the crashes was due to a Logitech thing (which I am uninstalling right now), but I have no idea what caused the other two. :/

Sorry for the inconvenience, guys..

View attachment 738

I left my laptop on all night and it didn't crash, but it just crashed just now. not sure what the cause is, really.

zigzag3143 · Jun 7, 2012

We are here until you say solved.

I am not on my machine atm so have to ask. Have you tried renaming the AMDtools64.sys to AMDtools64.bak so it cant load?

As soon as I am back on my machine I will run the DMPS if someone else hasnt by then.

Rebellion · Jun 7, 2012

What are the implications of doing that if there will be any?

satrow · Jun 7, 2012

Rebellion said:
What are the implications of doing that if there will be any?

My guess is almost none but I've not done it. I'd say you may get a popup error at boot if it tries to load, which can be clicked away.

Make a Restore point first then rename it from Safe Mode. It's just a 'utility' driver, I think, some of them are useless at best, BSOD makers at worst.

@ ZZ: I think you used Edit, not reply ^^

zigzag3143 · Jun 7, 2012

Probably nothing but just to be sure I would make a restore point and have bootable media. If something complains about the change you should be able to safe boot(F8) so that you can rename it back.

The reason I am stressing it is that it is both 3+ years old, and some sort of tool that might be adding to the instability. AMD has an auto detect download that should tell you if you need the update and if they have it but since I dont have AMD I cant run it

http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx

You might eliminate this problem faster by doing a clean install. I realize it is a PITA but you are spending a lot of time and effort trying to fix this one problem at a time. In either case we will be happy to help.

Ken

@Satrow. Yep and was editing it when you posted. Thanks for the heads up

Rebellion · Jun 7, 2012

I would much rather avoid doing a clean install if possible... I have a lot of stuff that I have no way to back up on this laptop..

zigzag3143 · Jun 7, 2012

Understood. We will help either way

Rebellion · Jun 8, 2012

Got another 4 blue screens with dump files. Here they are:

Also when I tried running that AMD tool my computer just locked up and died kinda. Resetting it fixed it though.

Patrick · Jun 8, 2012

Hi,

4 dumps attached: x2 *A, x1 *7e, and the final is a C4 Driver Verifier enabled dump. Based off of all of these different and random bugcheck codes pointing to core MS files, I'd like to say that this is hardware related. It could be software, but Driver Verifier isn't catching any drivers at fault that Windows can pinpoint.

However, interestingly enough, in the C4 verifier enabled dump, it lists the process fault as plugin-contain (or better known as plugin-container.exe). plugin_container.exe is essentially a process that allows Firefox to remain running and responsive if a plugin crashes. It may be a long shot, and it may just have been the process that Windows pinpointed because it's what THOUGHT caused the crash, but it's something worth nothing (as everything is worth noting in BSOD analysis)!

Checking the modules list of the latest dump, there's a few things that stick out:

AmdTools64.sys - Mon Apr 28 13:03:39 2008 (Related to AmdTools64.sys Special Tools Driver from Special Tools Driver).

I'm assuming in your case, this is related to the OEM AMD drivers for your system. So I'm not entirely sure if there's much we can do about this.

UltraMonUtility.sys - Thu Nov 13 20:10:30 2008 (UltraMon multi-monitor).

Have you tried disabling UltraMon to ensure this is not a cause?

Rebellion · Jun 8, 2012

I'll try disabling it right now.

Rebellion · Jun 9, 2012

I can't rename AMDTools64.sys, it says I need permission from SYSTEM..

I disabled UltraMon and it did nothing.

Renamed AMDTools64.sys in two instances (one in the System32/drivers folder, the other in the System32\DriverStore\FileRepository\amdtools.inf_amd64_neutral_17e9bcdeeb1f33d5). Not sure if it has done anything yet, we will have to wait and see.

I'm going to reformat if this doesn't work, might as well. I can't do anything with my laptop in this state anyways. But the biggest problem is I don't have a disc for Windows 7, I'm currently using the preinstalled one.

Patrick · Jun 9, 2012

Rebellion said:
I can't rename AMDTools64.sys, it says I need permission from SYSTEM.

That's because Windows system files are protected, this is done to protect your system as renaming drivers and integral drivers and files can cause serious OS corruption (in your case, that's irrelevant). Give the "Take Ownership" script a try.

Rebellion · Jun 9, 2012

I managed to rename it by editing the Properties > Security thing. Thanks anyways! Gonna leave my laptop overnight and see how it goes. I uninstalled UltraMon this time, and changed the name of both AMDTools64.sys files.

Patrick · Jun 9, 2012

Excellent work! Keep us updated.

[SOLVED] Frequent BSoD, 3 times a day, BSoDs every 5 minutes when login screen.

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