Freezes when streaming videos

depakjan

New member
Joined
Jul 8, 2014
Posts
3
I have brand new MSI GT60 laptop with GTX870M ,i7-4800MQ CPU and 8gb ram.

There is a random 2-3 second freeze every few minutes while i am streaming videos(any site CNN.com - Breaking News, U.S., World, Weather, Entertainment & Video News, youtube, etc). they don't play smoothly at all , they play so laggy.

i have tried the following
1. i have updated all the drivers video, network, sound.
2. Tried a different browser (both Firefox and Chrome).
3. Used the killer cleaner and installed the pure drivers.
4. Tried the killer package from MSI support page, recovery disc and the version from Qualcomm site.
5. Gave up and installed a brand new windows 8.1 as a secondary boot, same issue.
6. tried disconnecting all USB devices and everything , still freezes.
Seriously i don't know what other options i have

This particular issue could not be a temp thing, since it starts right from the moment i switch on the laptop. Also i don't notice any lags when i am playing games or playing videos using some video player(BS player/VLN)

Its not an internet issue as well, videos would have completely buffered already but would still freeze.
Looks like a flash player issue, i have tried 3 versions of flash player (11,13,14 ) all have this issue, i just cant solve this.

What else can i do? Could it be a hardware issue ?
 
One more thing, during these freezes audio does not loop or freeze, it continues normally.

I have also run some traces, uploaded trace files here
https://onedrive.live.com/redir?resid=29802663869EFD8E!1913


From what i could analyze

iastorA.sys and NPSWF32_13_0_0_223.dll! were causing spikes, so i uninstalled Intel rapid storage driver altogether but i still get freezes..

Which leaves NPSWF32_13_0_0_223.dll! that being the flash player, i don't know what i can do.. please help
 
I already contacted MSI, they asked to refresh, since new OS installation itself did not work, they asked to send the laptop for repair.. i doubt they will fix anything .. i would just waste the shipping cost,. so i thought of analyzing it further myself.
 

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