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Microsoft Support & Malware Removal
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<blockquote data-quote="Corrine" data-source="post: 22583" data-attributes="member: 53"><p>Hi, AoN.</p><p></p><p>Although you've already gone the route of uninstall and using Revo (not something I recommend unless absolutely necessary because I've seen where Revo has removed more than it should), the first step to try is the relatively new reset feature, described here: <a href="http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems" target="_blank">Reset Firefox – easily fix most problems</a>. (<strong>Note</strong>: To anyone considering the reset feature, check the link to see what is not saved or set to default.)</p><p></p><p>Make sure you have the latest Flash Player installed, currently Flash Player 11.3.300.268, released July 26, 2012, with bug fixes related to general stability, audio, and video. (Check the version at <a href="http://www.adobe.com/products/flash/about/" target="_blank">About Flash Player page</a>.) Direct download for latest plug-in version: <a href="http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.exe" target="_blank">Download EXE Installer</a>.</p></blockquote><p></p>
[QUOTE="Corrine, post: 22583, member: 53"] Hi, AoN. Although you've already gone the route of uninstall and using Revo (not something I recommend unless absolutely necessary because I've seen where Revo has removed more than it should), the first step to try is the relatively new reset feature, described here: [url=http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems]Reset Firefox – easily fix most problems[/url]. ([b]Note[/b]: To anyone considering the reset feature, check the link to see what is not saved or set to default.) Make sure you have the latest Flash Player installed, currently Flash Player 11.3.300.268, released July 26, 2012, with bug fixes related to general stability, audio, and video. (Check the version at [url=http://www.adobe.com/products/flash/about/]About Flash Player page[/url].) Direct download for latest plug-in version: [url=http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_11_plugin.exe]Download EXE Installer[/url]. [/QUOTE]
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Microsoft Support & Malware Removal
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