T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 26, 2020 #1 Hi, I've have been unable to run the "Security Monthly Quality Rollup for Windows 7 for x64-based Systems" for several months now. Other updates install successfully but these always fail with the same error. 2020-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4534310) Installation date: 4/26/2020 12:16 PM Installation status: Failed Error details: Code 80073701 Update type: Important SFC Scan completed successfully. I've attached SFCFix.txt and uploaded the CBS.zip directory to CBS.zip Thanks for your help! -Tom Attachments SFCFix.txt 1.8 KB · Views: 43
Hi, I've have been unable to run the "Security Monthly Quality Rollup for Windows 7 for x64-based Systems" for several months now. Other updates install successfully but these always fail with the same error. 2020-01 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4534310) Installation date: 4/26/2020 12:16 PM Installation status: Failed Error details: Code 80073701 Update type: Important SFC Scan completed successfully. I've attached SFCFix.txt and uploaded the CBS.zip directory to CBS.zip Thanks for your help! -Tom
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #2 Hello and welcome, Follow the instructions below please. WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Attachments SFCFix.zip 4.1 MB · Views: 78
Hello and welcome, Follow the instructions below please. WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply.
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #3 Hi, Here's the contents of the SFCFix.txt file... Thanks, -Tom Attachments SFCFix.txt 583.4 KB · Views: 20
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #4 Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log. Download SURT for your system. (Windows 7 SP1 x64) Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes). On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log. Attach this log in your next reply. Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log. Download SURT for your system. (Windows 7 SP1 x64) Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes). On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log. Attach this log in your next reply. Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #5 Here's the CheckSUR.log... Thanks! Attachments CheckSUR.log 70.7 KB · Views: 16
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #6 Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply. Attachments SFCFix.zip 2.5 MB · Views: 17
Step 1: WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. Download the attachment SFCFix.zip and save it on your desktop. Save any work you have open, and close all programs. Drag the SFCFix.zip file over the SFCFix.exe executable and release it. SFCFix will launch, let it complete. Once done, a file will appear on your desktop, called SFCFix.txt. Open the file, then copy and paste its content in your next reply. Step 2: Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #7 It looks like we're making progress. Here's the logs... Thanks! Attachments CheckSUR.log 394 bytes · Views: 8 SFCFix.txt 430.9 KB · Views: 7
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #8 Looking good. Restart the computer. Check Windows Update again and report the result. If it fails, attach the zipped cbs.log to your next reply.
Looking good. Restart the computer. Check Windows Update again and report the result. If it fails, attach the zipped cbs.log to your next reply.
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #9 D'oh! Same error. The log is too large to attach. Here's a link to OneDrive... CBS.zip Thanks!
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #10 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4507449 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter. wusa /uninstall /KB:4507449 Let me know if it says it was successful or if there are any errors.
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #12 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Download the Farbar Recovery Scan Tool and save it to your Desktop: 64-bit: Downloading Farbar Recovery Scan Tool Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4507449 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Download the Farbar Recovery Scan Tool and save it to your Desktop: 64-bit: Downloading Farbar Recovery Scan Tool Right-click on the file FRST64.exe and choose Run as administrator. Copy and paste KB4507449 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #13 Here's the results of that search. Thanks! Attachments SearchReg.txt 1.8 MB · Views: 23
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 27, 2020 #14 Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Restart the computer. Check Windows Update again and report the result. If it fails, attach the zipped cbs.log to your next reply. Attachments fixlist.txt 1.6 MB · Views: 72
Step 1: Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine. Download the attachment fixlist.txt and save it to your desktop. Right-click on FRST64.exe and select "Run as administrator". Press the Fix button. The tool will now process fixlist.txt. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from. Post the logfile Fixlog.txt as attachment in your next reply. Step 2: Restart the computer. Check Windows Update again and report the result. If it fails, attach the zipped cbs.log to your next reply.
T TomLB Member Joined Apr 26, 2020 Posts 9 Apr 27, 2020 #15 I think we've done it! Windows update ran successfully and installed that monthly security rollup. Thanks for all your help! Attachments Fixlog.txt 3.3 MB · Views: 9
I think we've done it! Windows update ran successfully and installed that monthly security rollup. Thanks for all your help!
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,647 Apr 28, 2020 #16 Great. I will mark this thread as solved. Follow the instructions below to cleanup the tools and logfiles used in this thread. Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself. Reboot The machine to complete. You may remove all other tools and log files. Take care.
Great. I will mark this thread as solved. Follow the instructions below to cleanup the tools and logfiles used in this thread. Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself. Reboot The machine to complete. You may remove all other tools and log files. Take care.