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Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Koff

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Hello dear forum members!

I seek your wisdom regarding a problem which leaves me in a bit of a hassle..
Some time ago i set up a Windows Server 2016 machine as Domain Controller. Now for quite som time i have errors with windows Updates and as i recently found out, also with installing new roles/features. My investigations lead me to thinking it has to do with faulty language pack installations on a multilanguage install (DELL OS) similar to this topic: https://www.sysnative.com/forums/windows-update/26311-error-0x80073701-w-windows-update-new-roles-features-add-win-server-2016-a.html

I will of course firstly go through the steps from the posting intructions, gather more information an will then post back here. Sadly i cannot restart the server now which sfc /scannow requests me to do.

Thanks and have a good day,
Koff
 

Koff

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Location
Germany - Wuppertal
Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hello everyone,

hope you had a good day so far!


I ran through the posting instructions but the problem persists so here´my problem:

It began with not beeing able to install a feature on a Server 2016 with AD role. I always got the error 0x80073701 when i tried. Also at some point Windows Updates stopped working with different errors. I did some research and found that there where some errors in the CBS log stating that sourcefiles in other languages (spanish and korean) where missing. After I proceeded through the steps of the posting instructions (No corruptions found running sfc /scannow, DISM was sompleted successfuly and SFCFIX did not find any errors), i´m at least again able to install Windows Updates. Also when I try to install a feature now, the error has changed to 0x800f081f saying that the source files cannot be found. I could set a source path now for the installation but I don´t know which one, the only threads i found where regarding a .net installation and how to install it bcs the source files are naturally not in the repository. I imagine that there´s something wrong because normally the role i want to install does not need a specific source.

CBS Log:
HiDrive


Thank you very much in advance for any help =)
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hi!

Can you please attempt to uninstall all the language packs except English?
 

Koff

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hi softwaremaniac and thank you for your advice,

I attempted to uninstall not needed Languagepacks.

First I looked up what Languagepacks where present with Dism /online /Get-Intl -> fr-FR, ro-RO, kr-KR, de-DE and en-US where listed. I uninstalled fr-FR, ro-RO, kr-KR via Lpksetup.exe /u [languagepack]. I did not uninstall German because the Active Directory is in German and i read that uninstalling the language could cause problems, correct me if this is wrong. Also the errors i found in the cbs log so far always pointed to kr-KR and es-ES Languagepacks. However, after uninstalling these Languagepacks, I tried installing the feature again and there where still errors pointing to a spanish languagepack es-ES. Scince the es-ES language was not listed after the dism command, I tried installing the languagepack via GUI to correctly uninstall it. The language installs fine, but the languagepack cannot be installed. It starts downloading and stops without an error in the gui, then the download button just reappears.

When triing to install the Feature, I still get the Error 0x800f081f saying that the source files cannot be found.

I attached the new cbs log:
HiDrive

Last things I did where triing to download the spanish Languagepack twice at 10:01 and tried adding the feature at 10:05


Thank you and have a great day!

Greetings,
Koff
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

I am going to need more info:


Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the feature just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log
 

Koff

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Germany - Wuppertal
Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Good morning Mr. maniac,

I hope you have a good day so far!

- Tried to install feature 09:35
- Tried to install languagepack 11:41

CBS: HiDrive
Logfile Feature: HiDrive
Logfile Languagepack: HiDrive

Thank you and greetings,
Koff
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Just to confirm, what languages are currently listed on the Server?
 

Koff

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hello!

- In the Windows settings gui -> region and language there is Deutsch (Deutschlang) = German and Espanol (Espana) listed (beneath the spanish language name is stated that a languagepack is available. When I open the options and try to download it, it does not work. The download bar starts, then disappears and the download button reappears)
- With Dism /online /Get-Intl only de-DE and en-US is shown
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

I have confirmed that the feature install is failing because of a Spanish components. I say components because I believe there are multiple.
 

Koff

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hi and thank you for confirming.

Any suggestions on how to get those problems sorted?
Looking at similar threads you managed, it might help to install and then cleanly uninstall the spanish languagepack, but I can´t get that to work :(

Greetings and have a good day,
Koff
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Please attempt to uninstall the Spanish LP with ProcMon enabled so, I can see what the exact component causing the issue is.
 

Koff

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Sorry but I don´t know how I could do that, what do I miss? :huh:

There is currently no Spanish languagepack installed when I look at Dism /online /Get-Intl (only German de-DE and English en-US are installed). When I try Lpksetup.exe /u es-ES nothing happens (even nothing in CBS log). The Spanish language is currently only installed via the settings gui -> Region & Language -> Add Language. I did that in an attempt to freshly install the Spanish LP and cleanly uninstall it. But when I try to install the languagepack via GUI (by entering the options of the added Spanish language and hitting the download button), it starts downloading and stops without an error, then the download button just reappears. I can uninstall the spanish language via the settings gui without any errors, but the errors (in CBS Log and the 0x800f081f) when triing to install the feature seem to stay the same.

I already attatched procmon and CBS logs on the failed LP installation earlier, maybe that helps.

Good morning Mr. maniac,

I hope you have a good day so far!

- Tried to install feature 09:35
- Tried to install languagepack 11:41

CBS: HiDrive
Logfile Feature: HiDrive
Logfile Languagepack: HiDrive

Thank you and greetings,
Koff
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

This is missing:

Code:
C:\Windows\servicing\Packages\amd64_microsoft-windows-e..orage-adm.resources_31bf3856ad364e35_10.0.14393.0_es-es_69fb494b1a6260cb.manifest
I am going to need some time to prepare the fix as it's a Spanish file.
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Thank you for your patience!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.
 

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Koff

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Location
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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hello and thank you for your effort =)




Code:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-12-14 17:16:37.469
Microsoft Windows Server 10 Build 14393 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages


Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\amd64_microsoft-windows-e..orage-adm.resources_31bf3856ad364e35_10.0.14393.0_es-es_69fb494b1a6260cb.manifest to C:\Windows\Servicing\Packages\amd64_microsoft-windows-e..orage-adm.resources_31bf3856ad364e35_10.0.14393.0_es-es_69fb494b1a6260cb.manifest.


Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-12-14 17:17:12.530
Script hash: 8myMoyyvGbMClAExYhqmHbkBcjDQHilwLIPJYH25g2E=
----------------------EOF-----------------------
 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Please retry installing the feature with ProcMon enabled.
 

Koff

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Hi again,

no luck so far.

Installation started at 23:25 -> operation failed -> GUI showed error "The referenced assembly could not be found. Error: 0x80073701"

CBS Log:
https://drive.google.com/file/d/1aT84yDpKCEdhi0n4FS4m8dlDVe8fJfw3/view?usp=sharing
ProcMon: https://drive.google.com/file/d/1AOr3CQrcu_RR0htnKXF1gwRiwGimHCYn/view?usp=sharing

Greetings and thanks,
Koff

 

softwaremaniac

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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
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Messages
18,447
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Re: Fail to install feature & Windows Updates on Server 2016 - languagepack problems?

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

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