Error encountered 0x8000ffff

V

VeeDub

Member
Joined
Jun 17, 2022
Posts
63
Hello,

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>

C:\Windows\System32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.5737

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\System32>
 

Attachments

Hi @VeeDub,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello,

I've attempted some troubleshooting.

Now have 2025-05 listed in Windows Update.

Installs to 30% during initial shutdown / restart; but then doesn't complete / continue the install post the restart, so stays listed in Windows Update.

Updated CBS logs attached
 

Attachments

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Here it is

[mod edit] attachement removed due to the sensitive data in the complete config folder.
 
I've removed the attachement in your previous post because the config folder contains the SOFTWARE hive with sensitive data.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Warning: This script was written specifically for this system. Do not run this script on another system.

  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Sorry for my earlier mistake, thanks for watching out for me.

I'll try to be more careful in future.
 

Attachments

No problem and the fix completed successfully, so please attempt to update again and provide the new CBS logs when it fails.
 
Please run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
C:\Windows\System32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.3803

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\System32>
 
Please run also the System File Checker and post the result. If it fails attach a new copy of the CBS log.
Code: 
SFC /Scannow
 
C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\System32>
 
Export the Windows Update log
  • Right-click on the Start button and click Windows PowerShell (Admin).
  • Copy and paste the following command into it, press enter afterwards
Code: 
Get-WindowsUpdateLog
  • Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
  • Attach the logfile WindowsUpdate.log to your next reply.
 
Rich (BB code): 
2025/05/18 22:54:48.3444902 16632 15124 ComApi          Deserialized installable update 2025-05 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5058379), UpdateID = {AC3D48B7-E65F-4A70-B314-10F67F00C768.1}, CallbackInfo cookie length = 1838
2025/05/18 22:54:48.4114171 16632 15124 ComApi          Reload successful, UpdateID =  AC3D48B7-E65F-4A70-B314-10F67F00C768.1, CallbackInfo cookie length = 1838, Current deployment action = 1, New deployment action = 1
2025/05/18 22:54:55.0845325 18408 16644 Misc            *FAILED* [80010106] ReadPolicy: failed

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Rich (BB code): 
Application errors:
==================
Error: (05/18/2025 10:54:11 PM) (Source: Microsoft-Windows-User Profiles Service) (EventID: 1552) (User: NT AUTHORITY)
Description: User hive is loaded by another process (Registry Lock) Process name: C:\Windows\System32\svchost.exe, PID: 4152, ProfSvc PID: 2372.

Error: (05/18/2025 10:50:45 PM) (Source: Malwarebytes Endpoint Agent) (EventID: 0) (User: )
Description: 2025-05-18 22:50:45,779 [42] ERROR GrpcInterceptor Call from epa.win.plugin.mbam:Malwarebytes.EA.Rpc.IEAPluginUpdateParts.GetAvailableUpdateParts
Grpc.Core.RpcException: Status(StatusCode="Unknown", Detail="Exception was thrown by handler.")
   at GrpcDotNetNamedPipes.NamedPipeChannel.BlockingUnaryCall[TRequest,TResponse](Method`2 method, String host, CallOptions callOptions, TRequest request)
   at Grpc.Core.Interceptors.InterceptingCallInvoker.<BlockingUnaryCall>b__3_0[TRequest,TResponse](TRequest req, ClientInterceptorContext`2 ctx)
   at Grpc.Core.Interceptors.Interceptor.BlockingUnaryCall[TRequest,TResponse](TRequest request, ClientInterceptorContext`2 context, BlockingUnaryCallContinuation`2 continuation)
   at EAEngine.Rpc.GrpcInterceptor.BlockingUnaryCall[TRequest,TResponse](TRequest request, ClientInterceptorContext`2 context, BlockingUnaryCallContinuation`2 continuation)

Error: (05/18/2025 10:50:45 PM) (Source: EA.EAMBAMPlugin) (EventID: 31084) (User: )
Description: While trying to connect to MBAMService
System.InvalidOperationException: Cannot start service 'MBAMService' on computer '.'.
 ---> System.ComponentModel.Win32Exception (1056): An instance of the service is already running.
   --- End of inner exception stack trace ---
   at System.ServiceProcess.ServiceController.Start(String[] args)
   at EAMBAMPlugin.MBAMPlugin.ConnectToMBAM(Boolean ignoreCancelSource)

Please uninstall MBAM (Malwarebytes Endpoint) first and attempt to update again.
 
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