[SOLVED] Error code 0x80073712

[patrickwilson82]

Hello,

I keep running in to this error when trying to run the September 2022 Cumulative Updates on a Windows Server 2019 machine.

sfc /scannow checks out ok.
dism /online /cleanup-image /restorehealth checks out ok.
Windows Update Troubleshooter did nothing. Does anyone have any other suggestions? Thanks in advance.

 

[Maxstar]

Hi,

Please follow the posting instructions - as described in this thread - Windows Update Forum Posting Instructions - and provide the following files in your next post.

- CBS.zip
- ComponentsScanner.txt

 

[patrickwilson82]

Hi,

Please follow the posting instructions - as described in this thread - Windows Update Forum Posting Instructions - and provide the following files in your next post.

- CBS.zip
- ComponentsScanner.txt

Hello,

I've attached the requested files. My apologies for not providing them sooner. Thank you.

 

[Maxstar]

2022-10-07 03:24:51, Error                 CSI    00000009 (F) HRESULT_FROM_WIN32(14098) #1690715# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2022-10-07 03:24:51, Info                  CBS    Failed to EnumerateComponentDeployment, component: wow64_microsoft-windows-wlanmediamanager_31bf3856ad364e35_10.0.17763.1697_none_f540a46cec747d5e [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2022-10-07 03:24:51, Info                  CBS    Failed to load component owners on component: wow64_microsoft-windows-wlanmediamanager_31bf3856ad364e35_0.0.0.0_none_27c43eb31b1b5fda, version: 10.0.17763.1697 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Hi,

No problem at all, please upload a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[patrickwilson82]

Uploaded as requested. Thank you.

 

[Maxstar]

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, attempt to update. If it fails attach a new copy of the CBS log.

 

[patrickwilson82]

Please see attached log file. Thanks.

 

[Maxstar]

Hi,

Please run the instructions in post #7 again, you've not used the SFCFixScript file.

 

[patrickwilson82]

Sorry, I see what I did wrong. Please see the newly attached txt file. thanks.

 

[Maxstar]

Hi,

Please try to update Windows, if it fails attach a new copy of the CBS log.

 

[patrickwilson82]

It appears that the fix worked. Thank you very much for your help.

 

[Maxstar]

Hi,

You're welcome. Glad to hear it worked...
I'll mark this thread as solved.