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error 80073701 while installing kb4467107

marcel

Member
Joined
Dec 6, 2018
Messages
13
Hallo everyone,

I got an error 80073701 while installing kb4467107, i tried everything and no luck. Can you help me please?
 

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marcel

Member
Joined
Dec 6, 2018
Messages
13
The OS is Win 7 x64bit. Other updates was installed corectly. Can you tell me what to do? I can send you other logs if you want them. Many thanks.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Hello and welcome,

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to SendSpace and just provide the link here.



Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool

2. Download the attachment fixlist.txt and save it to your desktop.
3. Right-click on FRST64.exe and select "Run as administrator".
4. Press the Fix button.
5. The tool will now process fixlist.txt.
6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
8. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Run sfc /scannow again and attach the zipped cbs.log to your next reply.
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Try to install kb4467107 again and report the result.
 

marcel

Member
Joined
Dec 6, 2018
Messages
13
Hallo, I tried to install update, but no luck, error was the same as first.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Run sfc /scannow again and attach the zipped cbs.log to your next reply.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
For some reason SFC repaired the same file as a few days ago.

ChkDsk Scan

  • Click on Start - All programs - Accessories.
  • Rightclick on Command-prompt and select Run as administrator.
  • When command prompt opens, typ chkdsk into it, then press enter.
  • Wait for this to complete.
  • Download ListChkdskResult.exe by SleepyDude and save it on your desktop.
  • Rightclick
    ListChkdskResult.exe and select Run as administrator. Notepad will open the file ListChkdskResult.txt on completion. (The file ListChkdskResult.txt can be found on your desktop.)
  • Copy and paste this in your next reply.
 

marcel

Member
Joined
Dec 6, 2018
Messages
13
Hallo I did the chkdsk /x /r and sfc scannow today, because i am frustrated with this and the link to listchkdskresult was linked to empty page. I tried to install update but still no luck. CBS.log attached and chkdsk repaired problems and second run was without errors.

many thanks
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.


  • Download
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Please do following:

  1. Click on the Start button and in the search box, type CMD
  2. When CMD is listed above, right-click on it and select Run as administrator
  3. When Command Prompt opens, copy and paste the following command into it, then press enter.

    Code:
    fsutil hardlink list C:\Windows\Help\mui\0405\diskmgt.CHM
Take a screenshot of the Command Prompt. Read this on how to take a screenshot.
Upload the image file to a file-sharing site and post the downloadlink.

Check Windows Update again and report the result.
 

marcel

Member
Joined
Dec 6, 2018
Messages
13
Hallo

here is output from command above

Microsoft Windows [Verze 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Všechna práva vyhrazena.


C:\Windows\system32>fsutil hardlink list C:\Windows\Help\mui\0405\diskmgt.CHM
\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.760
0.16385_cs-cz_94130a487717292e\diskmgt.CHM
\Windows\Help\mui\0405\diskmgt.CHM


C:\Windows\system32>
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,052
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Run sfc /scannow again and attach the zipped cbs.log to your next reply.
 

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