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Error 0xc000001d unable to start application

P

Pinkesh

New member
Joined
Apr 18, 2020
Posts
4
Hello,
I am trying to run this game shadow of the tomb raider but everytime i start the application it gives me an error saying 'your application has stopped working'.
i check event viewer and this comes up -
Log Name: Application
Source: Application Error
Date: 28-Apr-20 12:43:06 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: admin-PC
Description:
Faulting application name: SOTTR.exe, version: 1.0.292.0, time stamp: 0x5cc02f96
Faulting module name: SOTTR.exe, version: 1.0.292.0, time stamp: 0x5cc02f96
Exception code: 0xc000001d
Fault offset: 0x000000000b9d0243
Faulting process id: 0x1270
Faulting application start time: 0x01d61cc76dcfe6cb
Faulting application path: D:\Games\Shadow of the Tomb Raider\SOTTR.exe
Faulting module path: D:\Games\Shadow of the Tomb Raider\SOTTR.exe
Report Id: 1f9cf36a-88bb-11ea-84d4-bc5ff4cd223c
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T19:13:06.000000000Z" />
<EventRecordID>72735</EventRecordID>
<Channel>Application</Channel>
<Computer>admin-PC</Computer>
<Security />
</System>
<EventData>
<Data>SOTTR.exe</Data>
<Data>1.0.292.0</Data>
<Data>5cc02f96</Data>
<Data>SOTTR.exe</Data>
<Data>1.0.292.0</Data>
<Data>5cc02f96</Data>
<Data>c000001d</Data>
<Data>000000000b9d0243</Data>
<Data>1270</Data>
<Data>01d61cc76dcfe6cb</Data>
<Data>D:\Games\Shadow of the Tomb Raider\SOTTR.exe</Data>
<Data>D:\Games\Shadow of the Tomb Raider\SOTTR.exe</Data>
<Data>1f9cf36a-88bb-11ea-84d4-bc5ff4cd223c</Data>
</EventData>
</Event>

I have tried reinstalling the game,verifying game cache,updating graphic drivers,installing latest c++ directx and everything that i know of.
I know i am pretty low on specs but i am sure it has nothing to do with specs.
Any help would be appreciated.
 
Please post your system spec
type
msinfo
in search
or
msinfo32
in cmd prompt

or
msinfo32
in a run window

that covers whatever OS you are on


if you type it in cmd prompt it will automatically open the window, when you press enter
if you type it in search, click on it to open it
if you type it in run it opens automatically when you click OK

when it opens
after it has all loaded
click File tab and export
A window will open, name the file system info

on your reply please attach using the attach files button.
You may have to zip it.
 
Macboatmaster said:
Please post your system spec
type
msinfo
in search
or
msinfo32
in cmd prompt

or
msinfo32
in a run window

that covers whatever OS you are on


if you type it in cmd prompt it will automatically open the window, when you press enter
if you type it in search, click on it to open it
if you type it in run it opens automatically when you click OK

when it opens
after it has all loaded
click File tab and export
A window will open, name the file system info

on your reply please attach using the attach files button.
You may have to zip it.
Click to expand...
Here
 

Attachments

1. PLEASE accept my sincere apologies for not replying to you sooner. Some how I did not receive notification of your reply.

2. I only found it as I was about to sign off at 0300hrs I am in the UK.

3. I have had a quick look and as you know, the problem with the Tomb Raider unable to start is just ONE of a whole list of problems

4. It will take sometime to go through these.

5. One of the issues I notice is that the Drive E, although it is NOT the drive partition you have Tomb Raider installed on, as that is D -
Drive E or partition E is desperately low on free space
Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 156.25 GB (167,772,155,904 bytes)
Free Space 9.29 GB (9,979,109,376 bytes)
Volume Name New Volume
Volume Serial Number 4EACDE4E

6. What is on E please.

7. I think it will be of help if you would attach please the results of this
https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

Run the app - Double-click on the downloaded EXE file
Please note that the app averages just a few minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient. You'll notice on your Taskbar that there are numerous CMD screens. This is normal as the app runs Windows EXE files, custom batch script files as well as custom VBS script files and each one requires its own CMD prompt (screen).
The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.

Windows Explorer should open and highlight the zipped folder upon completion of the app

Attach the ZIP file please to your reply.
PLEASE send it as the ZIP not as a RAR.

8. Once again my apologies for my late reply.
 

Macboatmaster said:
1. PLEASE accept my sincere apologies for not replying to you sooner. Some how I did not receive notification of your reply.

2. I only found it as I was about to sign off at 0300hrs I am in the UK.

3. I have had a quick look and as you know, the problem with the Tomb Raider unable to start is just ONE of a whole list of problems

4. It will take sometime to go through these.

5. One of the issues I notice is that the Drive E, although it is NOT the drive partition you have Tomb Raider installed on, as that is D -
Drive E or partition E is desperately low on free space
Drive E:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 156.25 GB (167,772,155,904 bytes)
Free Space 9.29 GB (9,979,109,376 bytes)
Volume Name New Volume
Volume Serial Number 4EACDE4E

6. What is on E please.

7. I think it will be of help if you would attach please the results of this
https://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

Run the app - Double-click on the downloaded EXE file
Please note that the app averages just a few minutes to run on most systems; other systems - it my take as long as 10-15 minutes to run. Please be patient. You'll notice on your Taskbar that there are numerous CMD screens. This is normal as the app runs Windows EXE files, custom batch script files as well as custom VBS script files and each one requires its own CMD prompt (screen).
The app auto-zips the SysnativeFileCollectionApp output folder. It is located in your Documents folder.

Windows Explorer should open and highlight the zipped folder upon completion of the app

Attach the ZIP file please to your reply.
PLEASE send it as the ZIP not as a RAR.

8. Once again my apologies for my late reply.
Click to expand...

1. Sir no need to apologise i know you have other work to do.

2.Is low space on E the culprit? if it is then i can free it up as there are no important files there, just a bunch of other games and stuff.

3.I have attached the file as requested. Can you please explain what did it do?

Thanks again for helping me on this.
 

Attachments

I do not think the lack of space on E drive is the problem in this instance, as you were using D drive (partition)
However the lack of space is a problem, in respect of the general efficient use of that E drive.
You must aim for an absolute minimum of 10% of the total capacity.

The
Pinkesh said:
I have attached the file as requested. Can you please explain what did it do?
Click to expand...
simply collected extensive specs and a lot of other data from your computer, such as crash dumps, events - errors, warnings, etc., whilst using the system, ram data, drive data, and that is only a few aspects.
I will examine it sometime later in the day and expect to reply about 2200 UK time. It is now 1417 UK time.

Thank you for your understanding regarding my lateness in replying. I cannot plead work, it was the filter on my emails, notifications were going in spam.
 
I have examined the report I asked for
I have a slight doubt, that your Windows Ultimate is fully licensed to be on that system
I may be wrong.
To eliminate any doubt please follow this


Please download the MGADiag tool
Please run the MGA Diagnostic Tool and post back the report it creates:

  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
 
Macboatmaster said:
I have examined the report I asked for
I have a slight doubt, that your Windows Ultimate is fully licensed to be on that system
I may be wrong.
To eliminate any doubt please follow this


Please download the MGADiag tool
Please run the MGA Diagnostic Tool and post back the report it creates:

  • Download MGADiag to your desktop.
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default).
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard.
  • Paste the MGA Diagnostic Report back here in your next reply.
Click to expand...
 
Last edited:
Hi!

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Cheers
Tried to send you a message but out of quota
Stay safe
How is the situation in Croatia
Looks like a danger of a new outbreak of the virus where I live
 

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