[SOLVED] Error 0x80073701 installing KB5030213 in a Windows Server 2016 Datacenter

Forastero26 · Sep 19, 2023

Hello.
I have a problem updating a server. This server is a node of a hyper-v cluster.
I execute this commands.
- chkdsk c:\
- sfc /scannow
- DISM /online /cleanup-image /scanhealth says ("The Component warehouse can be repaired")
- DISM /online /cleanup-image /restorehealth says ("Insufficient storage space to complete this operation")

I restart the server y make this steps.

Windows Update Forum Posting Instructions

Maxstar · Sep 20, 2023

Hi and welcome to Sysnative,

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4103720

Let me know if it says it was successful or you get the message: The update KB4103720 is not installed on this computer.

Forastero26 · Sep 20, 2023

The installer found and error : 0x80091007
The hash value is not correct.

Maxstar · Sep 20, 2023

Step 1. Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.
Attach the file CBS.zip to your next reply.

Step 2. Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB4103720

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

Forastero26 · Sep 20, 2023

Hi, theese are the files.

Maxstar · Sep 20, 2023

Open an elevated command prompt, run the following command and copy and paste the result in your next post.

Code:

certutil -hashfile C:\Windows\Servicing\Packages\Package_1663_for_KB4022723~31bf3856ad364e35~amd64~~10.0.1.10.cat SHA256

Forastero26 · Sep 20, 2023

C:\>certutil -hashfile C:\Windows\Servicing\Packages\Package_1663_for_KB4022723~31bf3856ad364e35~amd64~~10.0.1.10.cat SHA256

Hash SHA256 del archivo C:\Windows\Servicing\Packages\Package_1663_for_KB4022723~31bf3856ad364e35~amd64~~10.0.1.10.cat:
be8d92b2f8bc1815c902c9e57b7545761940398f7b6220e0a7acea8c80fec4cf
CertUtil: -hashfile comando completado correctamente.

Maxstar · Sep 20, 2023

Thanks, I'll need to setup a VM with this (expired) update to look into it further.

Forastero26 · Sep 20, 2023

thanks

Maxstar · Sep 20, 2023

Hi,

Download SFCFix and save it to your desktop.

Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called Files.zip.
Attach this file as attachment to your next reply.

Forastero26 · Sep 21, 2023

I ran the program around 08:30, it took an hour and a half, it seems to have stopped, the files.zip file has a size of 140 kb

Maxstar · Sep 21, 2023

Hmm, can you please attach the ZIP file to look at.

Forastero26 · Sep 21, 2023

Hi.

The zip file

Maxstar · Sep 21, 2023

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Forastero26 · Sep 21, 2023

Hi.

I understand that I can try to update windows

Maxstar · Sep 21, 2023

Yes, please attempt to update. If it fails attach a new copy of the CBS logs.

Forastero26 · Sep 21, 2023

Maxstar · Sep 21, 2023

Please perform the following steps again.

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4103720

Let me know if it says it was successful or you get the message: The update KB4103720 is not installed on this computer.

Forastero26 · Sep 21, 2023

Hi. It was successful uninstalled, the server ask me to reboot.

Maxstar · Sep 21, 2023

Okay, after the reboot please attempt to update again. However, I expect there are more issues so please attach the latest CBS logs if it fails.

[SOLVED] Error 0x80073701 installing KB5030213 in a Windows Server 2016 Datacenter

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