[SOLVED] Error 0x8007007B while updating Windows 8.1 to 10

[mym]

Hi there, I'm suffering from a persistent error which prevents me from installing Windows 10.

I've tried the simplest tip:

1. Clear the C:\Windows\SoftwareDistribution\Downloads folder
2. run wuauclt /updatenow
3. Click Windows Update

It downloads > 2 GB and says "Checking prerequisites", but after a while it ends with error 0x8007007B. It doesn't get to the actual installation.

So I tried clearing the ~$Windows.~BT and $Windows.~WS folders on C:\ and reran the steps above.

Failed. So I dug a little deeper and found the following tips some of which I've run several times already:

1. sfc /scannow (finds no corruptions)
2. the Windows Update fixer from the Windows 8.1 Troubleshooter (says it fixed something but when I run it again, it fixes the same issues so I doubt if it really does anything)
3. the Windows 8.1 Fixit solution (says it fixed something but it doesn't fix my problem)
4. dism /online /cleanup-image /scanhealth (finds no corruptions - comes back 100% fine)
5. rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN (corrupts my network card, doesn't fix anything)
6. reset winsock and reboot
7. some more tips I picked up from the Microsoft Support site, such as "disconnect any removable media before running Windows update", to no avail.

Running some of these tips corrupt my network card driver and the only way to fix this is by restoring a previous Restore Point.

The windowsupdate.log reports some warnings:

WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80070032
Report WARNING: PostReboot: Did not find an event for provided cookie "95335667-37c3-45d7-bda2-9d7f03bdffa9"
COMAPI WARNING: ISusInternal::RecordInstallationResult2 failed, hr=8024F005
Handler : FATAL: Installer completed. Process return code = 0x8007007B, result = 0x8007007B, callback pending = False
Handler : WARNING: Exit code = 0x8007007BAU >>## RESUMED ## AU: Installing update [UpdateId = {27E79986-1150-4342-BDD2-76DF82C768D5}]
Handler :: END :: Handler: Windows Setup Install
Handler :::::::::::::
AU # WARNING: Install failed, error = 0x8007007B / 0x00000000
AU Write OSUpgradeState =9 with OSUpgradephase =2
Agent LogHistory called. idUpdate={27E79986-1150-4342-BDD2-76DF82C768D5}.201, resultMapped=8007007B, resultUnMapped=0
eac Report REPORT EVENT: {6180D2BD-BB5A-4300-83A6-BA6EA5AFA3E0} 2015-08-01 22:22:31:690+0200 1 182 [AGENT_INSTALLING_FAILED] 101 {27E79986-1150-4342-BDD2-76DF82C768D5} 201 8007007b AutomaticUpdatesWuApp Failure Content Install Installation Failure: Windows failed to install the following update with error 0x8007007b: Upgrade to Windows 10 Home.


So you might wonder why I didn't just use the Media Creator Tool and create a bootable USB stick -- well, it doesn't run. When I double-click it, it opens and closes immediately. It creates the ~$Windows.~BT folder and quits without doing anything. It quits so fast you can't even see it running in the task manager.

Unfortunately I don't have any Windows 8.1 install media available but given the fact that sfc /scannow reports no corrupted system files I assume it's not needed to restore any files and the problem must be in another area?

Any help would be greatly appreciated. I hope I've given you some ammo to work with, otherwise I'd be happy to provide more information. Thanks in advance!

Michiel

 

[Go The Power]

Hello Michiel and welcome to the forum

Can you please run Windows update, let it fail, then upload the following logs? The CBS log will normally contain a lot of useful information about failing Windows Updates:

Convert CBS.log to CBS.txt

1. Right click on the
   
   button
2. Click on Run => Inside the run box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. Press Enter
4. Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
5. Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to your next post please upload via Dropbox or One Drive

Windows Update Log

1. Click on the Start button -> Inside the search box copy and paste the following command
   cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
2. Please go to your desktop and attach WindowsUpdate.txt to your next post
   

I have seen this error message before but when Windows was having an activation problem, please also provide the following:

License Information (Windows 8)

1. Right click on the
   
   button
2. Click on Command prompt =>
3. Inside the Command Prompt windows copy and paste the following command
   licensingdiag.exe -report "%userprofile%\Desktop\report.txt" -log "%userprofile%\Desktop\repfiles.cab"
   
4. Once finished please go to your desktop -> You will see two files report.txt and repfiles.cab -> Please select both files and add them into a zip file
5. Upload this zip file to your next reply

 

[mym]

Hi, thanks for your reply!

Thanks but it's no longer needed -- I've thrown in the towel and reinstalled Windows 10 from scratch. I had some other problems before which have been solved by running a clean install. Thanks so much for getting back to me!

 

[Go The Power]

No worries :)