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[SOLVED] Error 080073701 from 2017-07 Security Monthly Quality Rollup and all after

gtesch43

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Location
Orange, CA
Beginning with KB4025341 and all "Security Monthly Quality Rollup" updates after that, Windows Update fails with error code 80073701. I have performed all the steps outlined in your instructions plus the reset Windows Update components procedure. Any help solving this problem would be greatly appreciated.

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-12-01 13:15:02.226
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 10
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-12-01 13:20:57.592
----------------------EOF-----------------------
CBS Log Files - Google Drive
CBS.zip - Google Drive

Thank you.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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Hello and welcome!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.




SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

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gtesch43

Contributor
Joined
Dec 1, 2018
Messages
7
Location
Orange, CA
Thank you for your response. I performed the steps as instructed the results follow:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-12-04 10:37:54.187
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe
Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe to C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_1_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.14.2.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.15.2.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.17.5.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.20.1.mum.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.cat.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_3_for_KB2952664~31bf3856ad364e35~amd64~~6.1.22.2.mum.
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.1.7600.16385_none_28dc647c6aba6742\winhlp32.exe
Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages
Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-12-04 10:37:55.714
Script hash: lW5mANQSbXijp95WZnGokywNrgKBcrQUa201R7bAy8E=
----------------------EOF-----------------------
 

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softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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Please run System Update Readiness Tool again and attach CheckSUR.log.
 

gtesch43

Contributor
Joined
Dec 1, 2018
Messages
7
Location
Orange, CA
Thanks for your prompt reply. As you requested, the CheckSur logs are attached.

FYI. I tried Windows Update and it's still failing with the same 080073701 error.
 

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softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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Please attach CBS.log after the failed update attempt.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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Please attempt the updates again and after they fail export your whole CBS folder.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste
KB4034664 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
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Messages
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Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Try updates and if any fail, attach CBS.log.
 

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gtesch43

Contributor
Joined
Dec 1, 2018
Messages
7
Location
Orange, CA
Thanks so much. Update ran 2018-11 Security Monthly Quality Rollup for Windows 7 with NO problems.
You can mark this problem solved.

Thanks again.
 
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