x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Jan 10, 2020 #21 Nat said: Tried turning off password, rebooting, then turning it back on to no avail. If it's any help, I noticed that after logging onto the account with the square icon, the icon and text would change to that of the account with the circle icon. Click to expand... There is definitely one user account on the system then, I'll need to find out where Windows queries when deciding which user accounts to show at boot.
Nat said: Tried turning off password, rebooting, then turning it back on to no avail. If it's any help, I noticed that after logging onto the account with the square icon, the icon and text would change to that of the account with the circle icon. Click to expand... There is definitely one user account on the system then, I'll need to find out where Windows queries when deciding which user accounts to show at boot.
philc43 BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert Staff member Joined Jul 7, 2017 Posts 1,962 Location Cambridge, UK Jan 10, 2020 #22 you should find the information in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IdentityStore\LogonCache Drill down to Sid2Name and you should find the accounts that show up when logging in listed there.
you should find the information in the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IdentityStore\LogonCache Drill down to Sid2Name and you should find the accounts that show up when logging in listed there.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 11, 2020 #23 Hi, Please execute the following commands from the Command Prompt to collect information from the system. Code: reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers" /s >"%userprofile%\Desktop\auth.txt" Code: reg query HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI /v LastLoggedOnProvider >>"%userprofile%\Desktop\auth.txt" The result of both command will be placed on a file named auth.txt that will be created on the Desktop, please attach the file to your reply.
Hi, Please execute the following commands from the Command Prompt to collect information from the system. Code: reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers" /s >"%userprofile%\Desktop\auth.txt" Code: reg query HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI /v LastLoggedOnProvider >>"%userprofile%\Desktop\auth.txt" The result of both command will be placed on a file named auth.txt that will be created on the Desktop, please attach the file to your reply.
N Nat Active member Joined May 17, 2017 Posts 36 Jan 11, 2020 #24 Converting SID to name using command prompt, the first entry returns with the account name but the second entry returns with "No Instance(s) Available." I've attached the result of the reg queries below. Attachments registry.jpg 99.4 KB · Views: 56 auth.txt 5.3 KB · Views: 70
Converting SID to name using command prompt, the first entry returns with the account name but the second entry returns with "No Instance(s) Available." I've attached the result of the reg queries below.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 11, 2020 #25 Hi, First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point Next open the Command as Administrator (Tutorial) Execute the following command on the Command Prompt using Copy & Paste: Code: reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1 Restart the computer. Please report the result.
Hi, First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point Next open the Command as Administrator (Tutorial) Execute the following command on the Command Prompt using Copy & Paste: Code: reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1 Restart the computer. Please report the result.
N Nat Active member Joined May 17, 2017 Posts 36 Jan 11, 2020 #26 It worked! Thank you for the help! I was wondering, what may have caused it in the first place? And what did the code do? There are still the same two entries in the IdentityStore\Cache registry so did the code only disable the duplicate account?
It worked! Thank you for the help! I was wondering, what may have caused it in the first place? And what did the code do? There are still the same two entries in the IdentityStore\Cache registry so did the code only disable the duplicate account?
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 12, 2020 #27 Hi, I'm glad it worked Actually it was x BlueRobot that posted the Tip on the private topic about this problem I just follow the directions and provided the fix for you... Based on my research its seems that your problem is most likely related with Cyberlink Youcam, the software was probably registered as "Credential Provider", the way the registration is done and if enabled/disabled may not be transferred correctly by the Windows 10 upgrade and that resulted on the duplicated entries. The registry change we did simply told Windows to ignore that Credential Provider.
Hi, I'm glad it worked Actually it was x BlueRobot that posted the Tip on the private topic about this problem I just follow the directions and provided the fix for you... Based on my research its seems that your problem is most likely related with Cyberlink Youcam, the software was probably registered as "Credential Provider", the way the registration is done and if enabled/disabled may not be transferred correctly by the Windows 10 upgrade and that resulted on the duplicated entries. The registry change we did simply told Windows to ignore that Credential Provider.
E ERIC2020 New member Joined Feb 1, 2020 Posts 1 Feb 1, 2020 #28 I am also having this duplicate account problem but I tried the posted solution and it did not work.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Feb 3, 2020 #29 ERIC2020 said: I am also having this duplicate account problem but I tried the posted solution and it did not work. Click to expand... Please create a thread of your own and we'll gladly assist you.
ERIC2020 said: I am also having this duplicate account problem but I tried the posted solution and it did not work. Click to expand... Please create a thread of your own and we'll gladly assist you.
Aparich New member Joined Feb 2, 2020 Posts 1 Location Canada Feb 9, 2020 #30 softwaremaniac said: Okay. Please do the following: Step#1 - DISM /RestoreHealth Scan Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Right-click on the Start button and select Command Prompt (Admin) When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter Dism /Online /Cleanup-Image /RestoreHealth Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead. copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread. Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link. Click to expand... Thanks. This seems to be working for me. I also had duplicate accounts issues after performing an upgrade to windows 10.
softwaremaniac said: Okay. Please do the following: Step#1 - DISM /RestoreHealth Scan Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own. Right-click on the Start button and select Command Prompt (Admin) When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter Dism /Online /Cleanup-Image /RestoreHealth Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead. copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread. Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link. Click to expand... Thanks. This seems to be working for me. I also had duplicate accounts issues after performing an upgrade to windows 10.
BluesMan New member Joined Feb 9, 2020 Posts 2 Feb 9, 2020 #31 I have read all of the conversation on this topic, and I have tried the solutions suggested to no avail. My duplicate user name appeared on the login screen after updating to Win 10 Version 1909. One thing I tried out of curiosity was to create a new user and password. When I did this, the login screen showed the new user name twice as well. I have since removed that user name, and the two new names were both removed. Any suggestions you might offer would be appreciated.
I have read all of the conversation on this topic, and I have tried the solutions suggested to no avail. My duplicate user name appeared on the login screen after updating to Win 10 Version 1909. One thing I tried out of curiosity was to create a new user and password. When I did this, the login screen showed the new user name twice as well. I have since removed that user name, and the two new names were both removed. Any suggestions you might offer would be appreciated.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,171 Location %systemroot% Feb 10, 2020 #32 Hi @BluesMan, please create a thread of your own and we'll gladly assist you.
C cknowles63 New member Joined Feb 29, 2020 Posts 2 Feb 29, 2020 #33 Thanks for this solution! I was able to resolve the same issue on my machine after Upgrading to windows 10 from windows 7!
Thanks for this solution! I was able to resolve the same issue on my machine after Upgrading to windows 10 from windows 7!
S santosh New member Joined Apr 21, 2020 Posts 1 Apr 21, 2020 #34 SleepyDude said: Hi, First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point Next open the Command as Administrator (Tutorial) Execute the following command on the Command Prompt using Copy & Paste: Code: reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1 Restart the computer. Please report the result. Click to expand... Thanks this solution worked me also
SleepyDude said: Hi, First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point Next open the Command as Administrator (Tutorial) Execute the following command on the Command Prompt using Copy & Paste: Code: reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1 Restart the computer. Please report the result. Click to expand... Thanks this solution worked me also
S Sr Teufel New member Joined Apr 27, 2020 Posts 1 Apr 27, 2020 #35 Go to your Outlook or Microsoft account and change the password. Then restart your computer and when it gets to the duplicate name enter the new password. Windows gets stuck on stupid even tho you disabled needing to log in it still needs the login info. I did it and it worked for me
Go to your Outlook or Microsoft account and change the password. Then restart your computer and when it gets to the duplicate name enter the new password. Windows gets stuck on stupid even tho you disabled needing to log in it still needs the login info. I did it and it worked for me
A Amack001 Member Joined Nov 1, 2020 Posts 5 Nov 2, 2020 #36 I am having the same issue - can someone please assist?
C canicula New member Joined Nov 13, 2020 Posts 1 Nov 13, 2020 #37 Disabling a "Credential Providers" entry removes the duplicate user account! Thanks for this thread with the solution description.
Disabling a "Credential Providers" entry removes the duplicate user account! Thanks for this thread with the solution description.