[SOLVED] Duplicate user accounts after upgrading to Windows 10

x BlueRobot · Jan 10, 2020

Nat said:
Tried turning off password, rebooting, then turning it back on to no avail. If it's any help, I noticed that after logging onto the account with the square icon, the icon and text would change to that of the account with the circle icon.

There is definitely one user account on the system then, I'll need to find out where Windows queries when deciding which user accounts to show at boot.

philc43 · Jan 10, 2020

you should find the information in the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IdentityStore\LogonCache

Drill down to Sid2Name and you should find the accounts that show up when logging in listed there.

SleepyDude · Jan 11, 2020

Hi,

Please execute the following commands from the Command Prompt to collect information from the system.

Code:

reg query "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers" /s >"%userprofile%\Desktop\auth.txt"

Code:

reg query HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI /v LastLoggedOnProvider >>"%userprofile%\Desktop\auth.txt"

The result of both command will be placed on a file named auth.txt that will be created on the Desktop, please attach the file to your reply.

Nat · Jan 11, 2020

Converting SID to name using command prompt, the first entry returns with the account name but the second entry returns with "No Instance(s) Available."
I've attached the result of the reg queries below.

SleepyDude · Jan 11, 2020

Hi,

First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

Next open the Command as Administrator (Tutorial)
Execute the following command on the Command Prompt using Copy & Paste:

Code:

reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1

Restart the computer.

Please report the result.

Nat · Jan 11, 2020

It worked! Thank you for the help!

I was wondering, what may have caused it in the first place? And what did the code do? There are still the same two entries in the IdentityStore\Cache registry so did the code only disable the duplicate account?

SleepyDude · Jan 12, 2020

Hi,

I'm glad it worked

Actually it was x BlueRobot that posted the Tip on the private topic about this problem I just follow the directions and provided the fix for you...

Based on my research its seems that your problem is most likely related with Cyberlink Youcam, the software was probably registered as "Credential Provider", the way the registration is done and if enabled/disabled may not be transferred correctly by the Windows 10 upgrade and that resulted on the duplicated entries.

The registry change we did simply told Windows to ignore that Credential Provider.

ERIC2020 · Feb 1, 2020

I am also having this duplicate account problem but I tried the posted solution and it did not work.

x BlueRobot · Feb 3, 2020

ERIC2020 said:
I am also having this duplicate account problem but I tried the posted solution and it did not work.

Please create a thread of your own and we'll gladly assist you.

Aparich · Feb 9, 2020

softwaremaniac said:
Okay.

Please do the following:

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)

When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth

Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Thanks. This seems to be working for me. I also had duplicate accounts issues after performing an upgrade to windows 10.

BluesMan · Feb 9, 2020

I have read all of the conversation on this topic, and I have tried the solutions suggested to no avail. My duplicate user name appeared on the login screen after updating to Win 10 Version 1909. One thing I tried out of curiosity was to create a new user and password. When I did this, the login screen showed the new user name twice as well. I have since removed that user name, and the two new names were both removed. Any suggestions you might offer would be appreciated.

x BlueRobot · Feb 10, 2020

Hi @BluesMan, please create a thread of your own and we'll gladly assist you.

cknowles63 · Feb 29, 2020

Thanks for this solution!
I was able to resolve the same issue on my machine after Upgrading to windows 10 from windows 7!

santosh · Apr 21, 2020

SleepyDude said:
Hi,

First make sure you create a System Restore point https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

Next open the Command as Administrator (Tutorial)
Execute the following command on the Command Prompt using Copy & Paste:

Code:

reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers\{538C240D-3DEE-4032-AB4C-08A3A6EB0861}" /v Disabled /t REG_DWORD /d 0x1

Restart the computer.

Please report the result.

Thanks this solution worked me also

Sr Teufel · Apr 27, 2020

Go to your Outlook or Microsoft account and change the password. Then restart your computer and when it gets to the duplicate name enter the new password. Windows gets stuck on stupid even tho you disabled needing to log in it still needs the login info. I did it and it worked for me

Amack001 · Nov 2, 2020

I am having the same issue - can someone please assist?

canicula · Nov 13, 2020

Disabling a "Credential Providers" entry removes the duplicate user account!

Thanks for this thread with the solution description.

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[SOLVED] Duplicate user accounts after upgrading to Windows 10

x BlueRobot

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philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert

SleepyDude

Windows Update Moderator, Security Analyst

Nat

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SleepyDude

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Nat

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SleepyDude

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ERIC2020

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x BlueRobot

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Aparich

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BluesMan

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x BlueRobot

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cknowles63

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santosh

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Sr Teufel

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Amack001

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canicula

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