[SOLVED] Duplicate user accounts after upgrading to Windows 10

N

Nat

Member
Joined
May 17, 2017
Posts
36
Hello. Recently, I upgraded my OS to Windows 10 from Windows 7 and noticed that there are 2 accounts at the login screen (see attached). I've always had one account. Logging into both of these accounts with my password works, however. I've tried the netplwiz technique, ticked and unticked the "Users must enter a user name and password to use this computer" option, and it only shows one user. Opening the Control Panel and going into the "Manage Accounts" screen also shows one user. In the C:\Users folder there is no duplicate folder of the User account. Unfortunately, I cannot try the Local Users and Groups technique because I have the Home edition. This case has me quite stumped.
 

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Could you please open Command Prompt and then enter the following command:

Code: 
net user

Please provide the output in your next post.
 
Here it is.

User accounts for \\USER-PC
-------------------------------------------------------------------------------
Administrator DefaultAccount Guest
User WDAGUtilityAccount
The command completed successfully.
Click to expand...
 
It does appear that the duplicate local User account has been removed.

I don't think that other User account is a local account, but possibly a Microsoft account? Are you connected to another network domain?

Could you please open the Settings app, go to the Accounts option, and then provide screenshots of Your Info and the Email & Accounts section for both of the duplicate accounts. Please see the below for reference:

Ditching a Microsoft account for a local account on Windows 10
 
I've never set up a Microsoft account, and to my knowledge I am not connected to another network domain.
I've attached the screenshots below.
 

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Interesting, could you please run the following command from an elevated Command Prompt:

Code: 
sfc /scannow

There is something we could try but it would involve editing some registry values which I haven't used myself before. Let's ensure that there isn't any corrupted system files for now.
 
I've requested some assistance with this thread from other staff members, could you please do the following:

Could you please post the value of the following registry key?

Code: 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Could you also please open Command Prompt and then enter the following command:

Code: 
wmic useraccount list full >"%userprofile%\Desktop\UserAccountDetails.txt"

Please attach the UserAccountDetails.txt file produced in your next post. It will be saved to your Desktop.
 
I've ran sfc /scannon and it showed that it had found corrupt files and had successfully repaired them.
I've attached the values of the registry key and the text file.
 

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Done. Received "Verification 100% complete. Windows Resource Protection did not find any integrity violations." and attached the CBS log.
 

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Okay.

Please do the following:

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thank you.

Let's see what's in C: Users.

Open an elevated Command Prompt and copy paste the following command into it:

Code: 
dir /a /o:n c:\users >c:\0 & start notepad c:\0
 
Here it is.

Directory of c:\users

02/01/20 09:56 AM <DIR> .
02/01/20 09:56 AM <DIR> ..
07/01/20 10:55 AM <DIR> Administrator
19/03/19 12:02 PM <SYMLINKD> All Users [C:\ProgramData]
02/01/20 10:25 AM <DIR> Default
19/03/19 12:02 PM <JUNCTION> Default User [C:\Users\Default]
19/03/19 11:49 AM 174 desktop.ini
02/01/20 10:20 AM <DIR> fbwuser7662
02/01/20 10:12 AM <DIR> fbwuserD6C4
02/01/20 10:32 AM <DIR> Public
03/01/20 05:10 AM <DIR> UpdatusUser
07/01/20 11:18 AM <DIR> User
1 File(s) 174 bytes
11 Dir(s) 29,257,146,368 bytes free
Click to expand...
 
There are more directories showing there than I would have expected from the UserAccounDetails file posted earlier. I think the Updateususer profile is created by nVidia. The fbwusers are probably from VPN users being created by the system, these extra ones are normally hidden and I doubt if they are part of the problem.

From my experience I would expect the double user to be cured by using the netplwiz command but the OP has already tried this. Perhaps they need to try again for "User" turning off password use and then turning it back on with a reboot in between.
 
Tried turning off password, rebooting, then turning it back on to no avail. If it's any help, I noticed that after logging onto the account with the square icon, the icon and text would change to that of the account with the circle icon.
 

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