Driver IRQL not Less or Equal, BSOD during gaming and video - Windows 7 x64

Mwask · Mar 29, 2014

Hello Forum,

This is my first ever forum post in the history of my life, the reason being this issue has evaded me since i built my gaming PC back in 2011. Every time I play games or even watch videos you can guarantee I will get the blue screen saying:

[h=3]Driver Equal not less or Equal[/h]
I understand something somewhere is not compatible, i just don't have the expertise to look through the dump files and and work it all out.

I have attached like the forum says the PERFMON System Health Report & Windows7_Vista_jcgriff2 folder.

Like many of you I'd imagine you have built your own PC's and understand the madness of BSOD, its been plaguing me on all games and even YouTube so I hope your expertise can finally smack this Microsoft crap once and for all...

My Desktop PC Setup:

- OS = Windows 7 (installed on, was original)
- x64
- Built 2011

- CPU- AMD Phenom(tm) II X6 1090T Processor 3.20GHz
- GPU- 2x AMD Radeon HD 6900 Series
- Ram: 4 x 4gb Corsair Vengeance (16gb)
- Motherboard: Republic of Gamers ASUS Crosshair IV Extreme
- Power Supply: Corsair TX750

Many thanks for your time,

Mwask

P.S any further details please ask, thanks.

Tekno Venus · Mar 29, 2014

Hello and welcome to Sysnative forums!

Whilst I don't normally look at BSODs, I fancied a change for the day

Hopefully this will be a nice and easy one to fix, DRIVER_IRQL_NOT_LESS_OR_EQUAL bugchecks quite often are.

Loading up your dump file shows me this:

Code:

*** WARNING: Unable to verify timestamp for e1q62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1q62x64.sys
Probably caused by : e1q62x64.sys ( e1q62x64+21219 )

Let's see how old that driver is:

Code:

2: kd> lmvm e1q62x64
start             end                 module name
fffff880`04b50000 fffff880`04b9a000   e1q62x64 T (no symbols)           
    Loaded symbol image file: e1q62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1q62x64.sys
    Image name: e1q62x64.sys
    Timestamp:        Thu Nov 05 18:23:03 2009 (4AF31807)
    CheckSum:         0004943F
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Let's start by updating that driver.

According to the DRT, it's a driver for your Intel Ethernet card - Driver Reference Table - e1q62x64.sys. Head to the Intel Download Center - https://downloadcenter.intel.com/default.aspx - and find the updated driver.

Regards,
Stephen

Mwask · Mar 29, 2014

Ok I will attempt this straight away, Will post results ASAP, Thank you ever so much for the swift response :)

Mwask · Mar 29, 2014

Ok here is an interesting story, I try to use Intels driver search which uses System requirements lab and when I clicked 'ok' on on systems requirements lab up came a BSOD... any advice?

Thanks Stephen

Tekno Venus · Mar 29, 2014

Hi again,

Interestingly, I saw the System Requirements Lab driver appear in an earlier dump.

Code:

*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )

Let's try updating the driver by browsing to your network adapter manually. According to the files you uploaded, you have a Intel(R) 82583V Gigabit Network Connection. The drivers for that card can be found here: https://downloadcenter.intel.com/Se...ntroller&ProdId=3147&LineId=976&FamilyId=2280

Regards,
Stephen

Mwask · Mar 29, 2014

Ok Stephen thank you for the direct link, I will try install that one now,
I'm having to restore my pc to an earlier time so it might take a few mins if that's ok?

Thanks again,
Mwask

Tekno Venus · Mar 29, 2014

That's fine, not a problem at all. Let me know when you've done it :)

Stephen

Mwask · Mar 29, 2014

So I followed the link came to this page:

https://downloadcenter.intel.com/De...83V+Gigabit+Ethernet+Controller&lang=eng#help

Downloaded the 64bit version and then this lovely message came up (see in attached 'screenshot')

I'm starting to think this dam Ethernet driver may be the trouble child of the PC family...

Thanks for your continued support,

Mwask

Tekno Venus · Mar 29, 2014

Ok,

Keep the driver installer saved to your computer - we will need it in a minute!

First go to Add/Remove Programs and uninstall anything related to Intel

Try installing the drivers again. If that doesn't work...

Then go to Device Manager (Start | Type Device Manager). In Device Manager, expand the Network Adapters category and right click the Network card and choose Uninstall. Reboot if asked, and then try and install the drivers once more

Stephen

Mwask · Mar 29, 2014

Ok SitRep;

We are making progress, the first step succeeded as far as I am aware,
it says it works and I am back on the internet.

What steps will we need to make now?

Mwask :)

Search

Search

Driver IRQL not Less or Equal, BSOD during gaming and video - Windows 7 x64

Mwask

Member

Attachments

Tekno Venus

Senior Administrator, Developer

Mwask

Member

Mwask

Member

Tekno Venus

Senior Administrator, Developer

Mwask

Member

Tekno Venus

Senior Administrator, Developer

Mwask

Member

Attachments

Tekno Venus

Senior Administrator, Developer

Mwask

Member