D dee_can Contributor Joined Aug 19, 2012 Posts 159 Location Canada Jan 28, 2014 #1 Hi, I'm ready to throw a new Windows 8 computer out the door because set up has not gone smoothly. A couple of days ago, I took on importing emails from an old XP computer with Outlook Express to a new Windows 8 computer with Outlook 2013. The only way I found to do this was to install Windows Essentials 2012 (I probably should have just installed the mail program, but I wasn't sure if I was going to keep the Windows Essentials instead of Outlook 2013, since I find Outlook 2013 to be complicated/user-unfriendly) onto the new computer, and then import the emails via flash drive from Outlook Express (from XP). And then export the emails from Windows Live Mail into Outlook 2013. :noidea: And it actually worked. ha The problem started once I uninstalled Windows Essentials 2012 from the Windows 8 computer. I did so because the computer seemed to slow down with this program on it (ie. there were lengthy lulls while switching between websites on the internet). Once I uninstalled it, and then opened up internet explorer from the taskbar, this error message would show up each time: So, I searched the internet for the error and the advice was to restore the computer. I restored the computer to before I uninstalled Windows Essentials, and the error message went away - but, the computer slowed down again, which I thought was unreasonable since it is a new computer with a ton of memory on it (er, 24 gbs). I tried uninstalling Windows Essentials again, and the error message returned. Also a couple of incidents happened with this computer. It's been in use for a couple of weeks, and already it has frozen once while the screen saver was on (when the computer was left on all night one time); and last night, at the Start Screen (where all the tiles are), the screen suddenly turned blue - ie. the tiles disappeared, and then it went black. I don't know if this is the type of thing that is referred to as the dreaded BSOD (or in this case, BSO(not doing so well), but the computer had to be shut off manually and then turned back on manually in order to get it working. This is the computer: Dell XPS 8700 Desktop Details | Dell Canada The old XP computer was a joy to use - never a problem. This computer... not so much. I hate to do all kinds of fixes on it already, though! I don't know if I should either, since I think it might be a candidate for return. The current state is: Windows Essentials is uninstalled again (because of the restore); and the .dll error is happening again. I'd appreciate any advice - thanks.