.dll error after uninstalling Windows Essentials 2012

[dee_can]

Hi, I'm ready to throw a new Windows 8 computer out the door because set up has not gone smoothly. A couple of days ago, I took on importing emails from an old XP computer with Outlook Express to a new Windows 8 computer with Outlook 2013.

The only way I found to do this was to install Windows Essentials 2012 (I probably should have just installed the mail program, but I wasn't sure if I was going to keep the Windows Essentials instead of Outlook 2013, since I find Outlook 2013 to be complicated/user-unfriendly) onto the new computer, and then import the emails via flash drive from Outlook Express (from XP). And then export the emails from Windows Live Mail into Outlook 2013. :noidea: And it actually worked. ha

The problem started once I uninstalled Windows Essentials 2012 from the Windows 8 computer. I did so because the computer seemed to slow down with this program on it (ie. there were lengthy lulls while switching between websites on the internet). Once I uninstalled it, and then opened up internet explorer from the taskbar, this error message would show up each time:



So, I searched the internet for the error and the advice was to restore the computer. I restored the computer to before I uninstalled Windows Essentials, and the error message went away - but, the computer slowed down again, which I thought was unreasonable since it is a new computer with a ton of memory on it (er, 24 gbs). I tried uninstalling Windows Essentials again, and the error message returned.

Also a couple of incidents happened with this computer. It's been in use for a couple of weeks, and already it has frozen once while the screen saver was on (when the computer was left on all night one time); and last night, at the Start Screen (where all the tiles are), the screen suddenly turned blue - ie. the tiles disappeared, and then it went black. I don't know if this is the type of thing that is referred to as the dreaded BSOD (or in this case, BSO(not doing so well), but the computer had to be shut off manually and then turned back on manually in order to get it working.

This is the computer: Dell XPS 8700 Desktop Details | Dell Canada The old XP computer was a joy to use - never a problem. This computer... not so much. I hate to do all kinds of fixes on it already, though! I don't know if I should either, since I think it might be a candidate for return. The current state is: Windows Essentials is uninstalled again (because of the restore); and the .dll error is happening again.

I'd appreciate any advice - thanks.

 

[dee_can]

I seemed to have resolved the .dll issue by restoring to a much earlier restore point. The internet seems to be working faster now. Also, Windows Essentials is no longer installed. I'll report back if the computer freezes again, or if a blue screen incident happens again.

 

[dee_can]

Update: the .dll message error came back after I tried to transfer some files from XP to Windows 8 using Windows Easy Transfer via a transfer cable. I'm not sure if it's because of the easy transfer program, or if it's just coincidence.

 

[dee_can]

I've been doing more searching on the error, and it seems it's just the mouse? I was blaming the poor computer. :embarrasment5:

 

[DanPetrovic]

It’s good that you have been able to solve the issue so far. I would suggest you to upgrade your system’s DLL files and clean any junk present on your system. It happens that despite of having more than enough computer space, system performance lag occurs. So, when this is done, check for any virus infection that can also result in slow system with the help of some strong antivirus app such as Norton, Immunet, Kaspersky, Bitdefender, Avast etc. Hope this helps to enhance your system’s speed.:lol:

 

[ganjeii]

Please do not go and start updating .dll files and deleting things that you are unsure of, this will just cause more problems. If you suspect and infection please visit the Security Arena Forum and see Malware Removal Posting Instructions.

You error is due to an entry from a registry key pertaining to a Logitech device's software trying to start when Windows boots up.

Please check to see if you have any Logitech software installed:

1. Open a "run" prompt (Windows Key +R) and type appwiz.cpl (opens add/remove programs list)
2. Check for any Logitech related software
3. If you see Logitech Download Assistant you can click on it and remove it.
4. Reboot PC and see if your problem is resolved.

NOTE: This should only resolve the problem with the startup error. If the PC is still running slowly, there may be other software installed that is causing an issue.

Please post back with results

 

[dee_can]

It’s good that you have been able to solve the issue so far. I would suggest you to upgrade your system’s DLL files and clean any junk present on your system. It happens that despite of having more than enough computer space, system performance lag occurs. So, when this is done, check for any virus infection that can also result in slow system with the help of some strong antivirus app such as Norton, Immunet, Kaspersky, Bitdefender, Avast etc. Hope this helps to enhance your system’s speed.:lol:

Thanks for responding, Dan. By getting rid of the junk, what specifically do you recommend? The ‘bloatware’ as they call it? Problem is I’m not sure what is junk, and what isn’t. re: upgrading DLL files; I’ve read not to actually try to download replacement DLL files because you could just make things worse if you don't know what you're doing (which is the category I'd be in - ha). I have checked for malware, spyware, viruses, and nothing shows up.

I was going to post this yesterday, but wanted to give it some time before I can say I got rid of the error message, but what I did yesterday was disable ‘Logitech Download Assistant’ at startup. I wasn’t able to do it via Task Manager because the ‘disable’ option was greyed out, so I finally got around to installing WinPatrol, and I disabled it there. And, this got rid of the error message – not necessarily remedied the fact that there’s a problem with the file, mind you. At the same time, I reinstalled the mouse with the computer power off, and when I started the computer, I think the hardware updated. Problem is, doing two things at the same time; you don’t know which one fixed the problem – oops. I could enable Logitech Download Assistant again, and see if the error message happens. Or just leave well enough alone.

I’ve certainly learned some things setting up this computer. No. 1, I was making things more complicated than they had to be. I could write a book describing the things I’ve done that were not necessary – ‘keep it simple’ definitely applies. Windows Transfer Cable – no, not needed for my purposes. It was easier to use a flash drive to send files over. Installing Windows Essentials Mail on new computer in order to transfer Outlook Express emails to that, then to Outlook 2013?? (omg!) – no, not needed. And I probably would not have had the DLL error, if I hadn’t done that. I ended up installing Outlook on the XP computer and just transferred the emails from OE on XP to Outlook, and then the Outlook mail synced with Outlook 2013 on the new computer. Just in case anyone wants to know.

 

[dee_can]

Please do not go and start updating .dll files and deleting things that you are unsure of, this will just cause more problems. If you suspect and infection please visit the Security Arena Forum and see Malware Removal Posting Instructions.

I hear you - thanks ganjeii. I don't really suspect an infection; but if it comes to that, I'll go the forums you recommended.

You error is due to an entry from a registry key pertaining to a Logitech device's software trying to start when Windows boots up.

Please check to see if you have any Logitech software installed:

1. Open a "run" prompt (Windows Key +R) and type appwiz.cpl (opens add/remove programs list)
2. Check for any Logitech related software
3. If you see Logitech Download Assistant you can click on it and remove it.
4. Reboot PC and see if your problem is resolved.

NOTE: This should only resolve the problem with the startup error. If the PC is still running slowly, there may be other software installed that is causing an issue.

Please post back with results

OK, I did something like that, but only disabled it at startup. It's ok to remove it totally? After disabling Logitech Download Assistant, the internet still seemed pretty slow last night. But then again, at times it's pretty fast. If that gives any clues. I haven't been able to get on that computer today yet.

 

[ganjeii]

Disabling the program is a sound work around good job! Although I don't condone using/installing MORE 3rd party software to resolve issues like this.

As far as the slowness goes, is it slowness overall while using the PC in general? Or are you only experiencing slowness only while on the internet at certain times? Please bear in mind that peak internet hours on average are between the times of ~5-9:30pm and you may experience dips of low bandwidth causing a slower internet connection overall. You may also experience pixilation on your TV if watching cable TV.

Please let me know if any of this helps!

 

[dee_can]

Hi ganjeii, Do you mean you don't condone using something like WinPatrol to disable a program? If I totally deleted the program (Logitech Download Assistant), it wouldn't have a negative affect? I just want to make sure I'm doing things correctly.

As far as the slowness, it's only on the internet. The PC in general is pretty fast. I only noticed because although the old XP was slowing down a little on the internet, it wasn't as bad as this brand new computer is at times. Having said that, it's faster today. You could be right about the dips; but while this computer is slow at times, my 5-year old laptop doesn't seem to experience the same lulls. I'm not going to worry about it unless it gets worse. Thanks for your help.