Dell XPS 15 9560 Random BSOD for a couple months now

H

howierr

Member
Joined
May 22, 2020
Posts
22
Hello, I have a Dell XPS 15 9560 that I purchased about 2 years ago. Over the last couple of months, it has been crashing with BSODs at random times throughout the day. Sometimes I would be working in Excel, it would BSOD, sometimes watching YouTube, sometimes completely idle overnight.

I have reinstalled Windows 10 several times, and I have tried using older drivers from Dell and the latest drivers from Dell. BSODs continue to happen randomly while during load or not.

I ran MemTest86+ for 8 passes and no errors. I ran Prime95 for about 2 hours and no BSOD. Windows would BSOD when at 1% CPU or 50%+ CPU. It just randomly happens and I have no way to reproduce it.

I was hoping someone can help me analyze the minidump files, as the laptop is very unreliable right now for me to do any real work. I have included most of the dmp files dating back to April of 2020, and the latest dmp file was with Driver Verifier enabled (052120-11484-01-dv-enabled.dmp).

Shared OneDrive with all of my minidump files:
Public

Please let me know if there is anything else I can provide to help troubleshoot. Thanks in advance for the help.


· OS - Windows 10, 8.1, 8, 7, Vista ? Windows 10 Education
· x86 (32-bit) or x64 (64-bit)? 64-bit
· What was the originally installed OS on the system? Windows 10 Home
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Home is OEM, Education came from license key upgrade
· Age of system (hardware) - about 2 years
· Age of OS installation - have you re-installed the OS? Windows 10 Home was reformatted and installed several times. Latest reinstall was in April 2020.

· CPU - Core i7-7700HQ
· Video Card - Intel HD Graphics 630 and GTX 1050
· MotherBoard - (if NOT a laptop) - Laptop
· Power Supply - brand & wattage (if laptop, skip this one) - Laptop

· System Manufacturer - Dell
· Exact model number (if laptop, check label on the bottom) - XPS 15 9560

· Laptop or Desktop? Laptop
 

Attachments

Hi, thanks for your response. Unfortunately I could not find any Node Interleaving options in the BIOS. Is there another name for this? Most of the BIOS options that I see might be related are for CPU: Intel SpeedStep, C-States Control, Intel TurboBoost, HyperThread Control.

And just as a side note, I am using Windows 10 Build 2004 from Windows Insider right now. It was originally on Build 1909, but it consistently BSOD so I decided to try Windows Insider.
 
I just turned off Virtualization and VT for Direct I/O in BIOS. Although I am not running any VMs at the moment, I do hope the issue is not virtualization related so I can run VMs in the future.

IMG_9057.jpg
 
Just had a SYSTEM_SERVICE_EXCEPTION BSOD while I was typing in Word. Lots of other applications open, such as Chrome, Excel, PowerPoint, Spotify, but nothing was actively stressing the CPU. I have included the latest minidump file (052220-8609-01.dmp) to my OneDrive: Public

While typing this response, I got an IRQL_NOT_LESS_OR_EQUAL BSOD. Also added the minidump to the OneDrive.

The laptop was stable from 9 AM today until 11:11 PM today where I got the two BSODs above.
 
Laptop just crashed with IRQL_NOT_LESS_OR_EQUAL BSOD while watchin YouTube. Minidump file (052320-9015-01.dmp) added to OneDrive: Public

Please let me know if you would like me to attach my dmp files to the posts itself, or if there's anything else I can provide.
 
Enable Driver Verifier with all standard settings and all additional settings except "Randomized low resources simulation", "Systematic low resources simulation", and "Code integrity checks"
 
Hello, I just got a SYSTEM_SERVICE_EXCEPTION BSOD while watching YouTube with Driver Verifier enabled with your suggested options. Please see the minidmp file (052320-14046-01-dv-enabled.dmp) on my OneDrive: Public
 
MemTest86 passed with no errors also. Please let me know if there's anything else I can try. In the meantime, I will repaste my CPU and put on some thermal pads.

memtest86.jpg
 
Hello, latest BSOD was a IRQL_NOT_LESS_OR_EQUAL. Minidump file (052720-9156-01.dmp) uploaded to my OneDrive: Public

Any help is appreciated!
 

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