I recently purchased a new computer with Windows 11 Home installed. Not long afterwards, I started receiving an error that a Windows 11 Cumulative Update failed to install.
I tried running standard steps like renaming the SoftwareDistribution folder, scf /scannow and RestoreHealth, and also manually installing the update from the Microsoft Catalogue. The Catalogue install also failed to install the first couple of times, but after some combination of repeating the above steps, it appeared to install fine.
However, it continued to show an update was available in Windows Update, and continued to fail.
Now every so often it prompts me to restart to install the update. In my original attempt, it restarted fine, though now when I restart, it hangs on the restarting screen - have left it for about 30 minutes at times. When I eventually force power off (and in my original attempt), it then says it's installing the updates, then an error has occurred and it has to roll back to the previous version.
In the CBS log (CbsPersist_20221008205503.log in the attached folder), the relevant part appears to be:
The only other thing I wanted to mention - may be entirely unrelated, but anyway - is that when first receiving the computer, I wanted to set up a scheduled task, but upon opening Task Scheduler, I would receive an error that "MMC could not create the snap-in". I followed a tutorial online for using 'Turn Windows features on or off' to turn on .NET Framework 3.5 options, which resolved the problem.
Have run through the steps in the stickied posting instruction thread. Any support would be greatly appreciated.
I tried running standard steps like renaming the SoftwareDistribution folder, scf /scannow and RestoreHealth, and also manually installing the update from the Microsoft Catalogue. The Catalogue install also failed to install the first couple of times, but after some combination of repeating the above steps, it appeared to install fine.
However, it continued to show an update was available in Windows Update, and continued to fail.
Now every so often it prompts me to restart to install the update. In my original attempt, it restarted fine, though now when I restart, it hangs on the restarting screen - have left it for about 30 minutes at times. When I eventually force power off (and in my original attempt), it then says it's installing the updates, then an error has occurred and it has to roll back to the previous version.
In the CBS log (CbsPersist_20221008205503.log in the attached folder), the relevant part appears to be:
Code:
2022-10-09 09:32:49, Info CSI 000008cd Begin executing advanced installer phase 31 index 0 (sequence 0)
Old component: [l:0]''
New component: [l:0]''
Install mode: delta
Smart installer: true
Installer ID: {1b265fd2-721c-4e59-ad55-9d102a5d1d7f}
Installer name: 'SppInstaller'
2022-10-09 09:32:49, Error CSI 000008ce (F) SPP Installer: SLpUpdateComponentTokens completed with hr=0x80070005[gle=0x80004005]
2022-10-09 09:32:49, Error CSI 000008cf (F) SPP Installer: ProcessInstallOrUninstall (SppInst) completed with hr=0x80070005[gle=0x80004005]
2022-10-09 09:32:49, Info CSI 000008d0@2022/10/8:20:32:49.551 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{1b265fd2-721c-4e59-ad55-9d102a5d1d7f};(null);524273us
2022-10-09 09:32:49, Info CSI 000008d1 End executing advanced installer (sequence 0)
Completion status: HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)
2022-10-09 09:32:49, Error [0x01803c] CSI 000008d2 (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]The only other thing I wanted to mention - may be entirely unrelated, but anyway - is that when first receiving the computer, I wanted to set up a scheduled task, but upon opening Task Scheduler, I would receive an error that "MMC could not create the snap-in". I followed a tutorial online for using 'Turn Windows features on or off' to turn on .NET Framework 3.5 options, which resolved the problem.
Have run through the steps in the stickied posting instruction thread. Any support would be greatly appreciated.
Even if no solution, does anyone have tips as to how I may go about collecting more information that may help me track down an issue?
