[SOLVED] Cumulative Update for Windows Server 2019 (KB5023702) failing to install with error code 0x80073712

[Suman]

Hi, I'm trying to install 2023-03 Cumulative Update for Windows Server 2019 (1809) (KB5023702) but the installation is failing with Error code: 0x80073712

I have manually downloaded and installed the update file from Microsoft Update Catalog which gives the same result.
I don't know what's going on.

 

[Maxstar]

Hi and welcome to Sysnative,

Please follow the Windows Update Forum Posting Instructions and provide the requested files in your next post.

 

[Suman]

Hi Maxstar,

Please find the files attached and let me know the next steps.
Thanks.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[Suman]

Hi Max,

It has fixed the issue and has been updated to the latest.
Thank you for your help.

 

[Maxstar]

Hi,

You're welcome. Glad the latest update installed without any issues this time.
I'll mark this thread as solved.