Hi, Grega from Slovenia.
I can't help you with the Spybot product, since I never used it. This is a link I found online about it:
How to create a bootable CD - Spybot Anti-Malware and Antivirus
However, I can give you some hints, about your issue, and it's up to you to decide what you want to do.
============================
If you got infected by Ransomware, then your files have been encrypted. Right?
So the first thing I ask Ransomware victims to do is to check if their files can be decrypted:
1. Check if your files can be decrypted
Upload samples of encrypted files, ransom notes and any contact email addresses or hyperlinks provided by the cyber-criminals to
ID Ransomware (IDR). This service is strictly for identifying what ransomware may have encrypted your files. It will attempt to point you in the right direction, and let you know if there is a known way of decrypting your files.
Next...
2. Check your computer
Regardless of the results at the ID Ransomware site, you have to check your computer and ensure that it is clean. We can help you to do this if you want.
I will need you to run a diagnostic tool, and let me check the produced logs.
Here are the instructions to do so:
Download
Farbar Recovery Scan Tool and save it to your
desktop. --> IMPORTANT
If your antivirus software detects the tool as malicious, it’s safe to allow FRST to run. It is a
false-positive detection.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
- Double-click the FRST icon to run the tool. When the tool opens click Yes to disclaimer.
- Press Scan button and wait for a while.
- The scanner will produced two logs on your Desktop: FRST.txt and Addition.txt.
- Please attach the content of these two logs in your next reply.
Let me know about your thoughts.
