Crashes / Reboot when watching videos

[NewbieBluey]

• A brief description of your problem (but you can also include the steps you tried) Crashes/reboots randomly when watching Youtube videos . no BSOD
• System Manufacturer? HP
• Laptop or Desktop? deskktop
• Exact model number (if laptop, check label on bottom)
• OS ? (Windows 10, 8.1, 8, 7, Vista)
• x86 (32bit) or x64 (64bit) 64bit
• 
  
• What was original installed OS on system? win 10
• Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? preistalled
• Age of system? (hardware) 5 + years (remaned)
• Age of OS installation?
• Have you re-installed the OS? no
• CPU ?
• RAM (brand, EXACT model, what slots are you using?)?
• Video Card - on mother board
• MotherBoard - (if NOT a laptop)
• Power Supply - brand & wattage (if laptop, skip this one) ?
• Is driver verifier enabled or disabled??
• What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) microsoft defender /malwarebyte
• Are you using proxy, vpn, ipfilters or similar software? nordvpn
• Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) no
• Are you currently under/overclocking? Are there overclocking software installed on your system? no

Cleaned all the dust out fans cpu heatsink out of this pc.

 

[x BlueRobot]

Have you tried removing NordVPN? I assume that NordSec is part of the same software package?

 

[NewbieBluey]

Have you tried removing NordVPN? I assume that NordSec is part of the same software package?

No , is that Causing the crash?

 

[x BlueRobot]

I'm not sure, however, I've seen NordVPN cause issues in the past, it would be worthwhile to remove the program while troubleshooting, especially if the issue appears to be isolated to using your web browser.

 

[NewbieBluey]

Happen again today watching videos. Uninstalled nordvpn and will see how it goes.
If it the a Vpn that's causing this...is the there a vpn that won't?

EDIT: Its not the vpn ... found out its done this twice before removing the vpn and it just did it now.

 

[x BlueRobot]

Could you please run the Sysnative file collection tool again? Please keep NordVPN uninstalled while I attempt to troubleshoot the issue.

 

[NewbieBluey]

Could you please run the Sysnative file collection tool again? Please keep NordVPN uninstalled while I attempt to troubleshoot the issue.

Thank for your Help. if the folder the zip file was is there is a exe called autorunsc that I Cant delete do not have admin rights. this is a file from sysative?"

Also a new issue... it won't go past the bios screen at times. Found out that started after it self powered off ...
I going to get a new pc tomorrow....

 

[x BlueRobot]

Thank for your Help. if the folder the zip file was is there is a exe called autorunsc that I Cant delete do not have admin rights. this is a file from sysative?"

It'll be from Autoruns, one of the Sysnative logs uses it, you should be able to delete it.

Also a new issue... it won't go past the bios screen at times. Found out that started after it self powered off ...

It seems that it might be a possible hardware error, have you ran any tests?