Crash on Standby - Windows 7 x64 BSOD 0x0000009f

J

jacob

New member
Joined
Aug 25, 2012
Posts
2
My computer has been crashing every time I close the lid on my laptop. Thanks for the help. Here is the requested data:

· OS - Windows 7 x64
· What was original installed OS on system? Vista about 3 years ago.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM
· Age of system (hardware) 3 years
· Age of OS installation - have you re-installed the OS? A few months ago.

· CPU Intel T9500
· Video Card Dual NVIDIA GeForce 9800M GT
· MotherBoard: Dell OEM
· Power Supply - brand & wattage Dell OEM

· System Manufacturer Dell
· Exact model number: M1730


View attachment BSOD.zip
 
Re: Crash on Standby

Hi -

Your 2010 Symantec Endpoint Protection (SEP) installation is listed as the probable cause in 4 of the 5 BSODs -
Code: 
[font=lucida console]
[COLOR="#FF0000"]teefer2.sys [/COLOR]                Mon Dec 28 14:42:21 2009 (4B390A1D)[/font]
http://www.sysnative.com/drivers/driver.php?id=teefer2.sys


From yesterday's dump file, timestamp = Sat Aug 25 21:07:44.504 2012 (GMT-4) -
Code: 
0: kd>[B] !irp  fffffa8004919e10[/B]
Irp is active with 3 stacks 2 is current (= 0xfffffa8004919f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8005ca5050 00000000 fffff80002d14200-fffffa8003df2c40 Success Error Cancel pending
	       \Driver\[COLOR="#FF0000"]Teefer2[/COLOR]	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8003df2c40    

			Args: 00000000 00000000 00000000 00000000

Remove SEP - http://www.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

Reboot upon completion.

Install Microsoft Security Essentials (MSE)


Regards. . .

jcgriff2



Code: 
[font=lucida console]
Debug session time: Sat Aug 25 21:07:44.504 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082512-78655-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 2:07:28.346
BugCheck 9F, {3, fffffa8003d46bb0, fffff80004065518, fffffa8004919e10}
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : teefer2.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03d46bb0 fffff800`04065518 fffffa80`04919e10
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_teefer2.sys
MaxSpeed:     2600
CurrentSpeed: 2593
BiosVersion = A10
BiosReleaseDate = 12/16/2008
SystemManufacturer = Dell Inc.
SystemProductName = MXG071                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sat Aug 25 17:44:29.009 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082512-65988-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 2 days 9:15:09.835
BugCheck 9F, {3, fffffa8003d414d0, fffff80000b9c518, fffffa8003e3a7d0}
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : teefer2.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03d414d0 fffff800`00b9c518 fffffa80`03e3a7d0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_teefer2.sys
MaxSpeed:     2600
CurrentSpeed: 2593
BiosVersion = A10
BiosReleaseDate = 12/16/2008
SystemManufacturer = Dell Inc.
SystemProductName = MXG071                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Aug 21 12:31:01.404 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082112-59982-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 4:44:07.230
BugCheck 9F, {3, fffffa8003d5be30, fffff80004058518, fffffa8004aa7840}
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : teefer2.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03d5be30 fffff800`04058518 fffffa80`04aa7840
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_teefer2.sys
MaxSpeed:     2600
CurrentSpeed: 2593
BiosVersion = A10
BiosReleaseDate = 12/16/2008
SystemManufacturer = Dell Inc.
SystemProductName = MXG071                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Mon Aug 20 23:56:42.297 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\082112-63757-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 2 days 15:54:49.063
BugCheck 9F, {3, fffffa8003d42980, fffff80000b9c518, fffffa800adb0e10}
*** WARNING: Unable to verify timestamp for teefer2.sys
*** ERROR: Module load completed but symbols could not be loaded for teefer2.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : teefer2.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`03d42980 fffff800`00b9c518 fffffa80`0adb0e10
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_teefer2.sys
MaxSpeed:     2600
CurrentSpeed: 2593
BiosVersion = A10
BiosReleaseDate = 12/16/2008
SystemManufacturer = Dell Inc.
SystemProductName = MXG071                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Sun Aug  5 17:27:17.483 2012 (GMT-4)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\080512-102336-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime: 0 days 17:42:08.184
BugCheck 116, {fffffa8007112010, fffff8800f1c14d4, 0, 2}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+19e4d4 )
Bugcheck code 00000116
Arguments fffffa80`07112010 fffff880`0f1c14d4 00000000`00000000 00000000`00000002
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
MaxSpeed:     2600
CurrentSpeed: 2593
BiosVersion = A10
BiosReleaseDate = 12/16/2008
SystemManufacturer = Dell Inc.
SystemProductName = MXG071                          
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

         
       [color=#000033]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
           [url=http://mvp.microsoft.com/profiles/Griffith][color=#000055][u][url]https://mvp.support.microsoft.com/profile/Griffith[/url][/u][/color][/url]   

           [url=https://www.sysnative.com][color=#000033][u][url]www.sysnative.com[/url][/u][/color][/url]
             
           [url=http://jcgriff2.com][color=#000055][u][url]www.jcgriff2.com[/url][/u][/color][/url] 


¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/font]
 
Last edited:
Thank you for taking a look. I have followed your instructions and I'll post again if my computer continues to crash.
 

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