[SOLVED] Corruption and errors after Windows Update

T_Tech · Oct 9, 2019

Hi Everyone,

I am kindly asking for help with a fresh installation of Windows 7 Ultimate 64 bit on an Acer Aspire V3 -731 laptop. The specs from Speccy are:

Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Pentium B960 @ 2.20GHz 48 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Type2 - Board Vendor Name1 VA70_HC (U3E1) 49 °C
Graphics
Generic PnP Monitor (1600x900@60Hz)
Intel HD Graphics (Acer Incorporated [ALI])
Storage
298GB Western Digital WDC WD3200BPVT-22JJ5T0 ATA Device (SATA ) 40 °C
7GB Generic Flash Disk USB Device (USB )
Optical Drives
HUAWEI Mass Storage USB Device
MATSHITA DVD-RAM UJ8C0 ATA Device
Audio
High Definition Audio Device.

Between August 23rd to August 25th, I backed up and formatted the hard disk, installed the operating system, Kaspersky Free antivirus, Service Pack 1 and required updates, drivers from Acer's website, Adobe Reader and other software and restored the backed up documents. I also installed 25 Updates during that period without any problems.

I was away in September and installed the rest of the Updates on October 2nd to 4th, eventually getting the "Windows is up to date" message after a battle with Update error 0x80092004 resolved by manually downloading and installing the Servicing Stack and SHA-2 updates from the Windows Update Catalog.

I checked the event viewer and found the following warning:

Log Name: System
Source: BTHUSB
Date: 04-Oct-19 15:28:11
Event ID: 48
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Acer-PC
Description:
The local adapter does not support reading the encryption key size for a connected device. Insecure devices may be able to connect to this system.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">48</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-04T15:28:11.781320000Z" />
<EventRecordID>8282</EventRecordID>
<Channel>System</Channel>
<Computer>Acer-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>00000000010000000000000030000580000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

I checked the Bluetooth driver in device manager and decided to obtain the correct driver from Acer to replace the installed Microsoft driver thinking that it was the cause of the error. I downloaded and installed the driver from Acer and checked the event viewer to see if the issue had been resolved but instead, I found hundreds of warnings like this:

Log Name: System
Source: BTHUSB
Date: 04-Oct-19 15:28:11
Event ID: 48
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Acer-PC
Description:
The local adapter does not support reading the encryption key size for a connected device. Insecure devices may be able to connect to this system.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">48</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-04T15:28:11.781320000Z" />
<EventRecordID>8282</EventRecordID>
<Channel>System</Channel>
<Computer>Acer-PC</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>00000000010000000000000030000580000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

SFC found corrupt files but could not fix them. I ran SFCfix and SURT numerous times with no success.

I used the findstr command to analyze the CBS log and found that iassdo.dll.mui was corrupt.

I then started the long journey, wandering around the internet looking for a solution. Along the way, I discovered that if you change the .mui extension to .jpg you get a Peacock picture which I tried but only got a picture that looked like leaves. A Google search for iassdo directed here via a link to a similar problem that was solved here.

Other sites suggested that the Windows disk is a pirate copy so I downloaded MGADiag and The Ultimate PID Checker v1.2.0.606 Блин by janek2012 to check if it is legal and they reported it is ok.

I also ran the slmgr /dlv command to check the licence.

I checked the downloaded Bluetooth driver file at VirusTotal as I could not find the file hash on the Acer download page. Kaspersky's Application Advisor reported that the hash is ok but the file is not digitally signed.

I also installed Microsoft Office 2007 but got the same warnings as the Bluetooth driver:

Log Name: Application
Source: MsiInstaller
Date: 05-Oct-19 14:37:40
Event ID: 1039
Task Category: None
Level: Warning
Keywords: Classic
User: Acer-PC\Acer
Computer: Acer-PC
Description:
Product: Microsoft Office Professional Plus 2007. The application tried to modify a protected Windows registry key \CLSID\{8854F6A0-4683-4AE7-9191-752FE64612C3}\ProgID.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1039</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-10-05T14:37:40.000000000Z" />
<EventRecordID>3423</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-PC</Computer>
<Security UserID="S-1-5-21-1954508781-632936778-4267894085-1000" />
</System>
<EventData>
<Data>Microsoft Office Professional Plus 2007</Data>
<Data>\CLSID\{8854F6A0-4683-4AE7-9191-752FE64612C3}\ProgID</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary>7B39303132303030302D303031312D303030302D303030302D3030303030303046463143457D</Binary>
</EventData>
</Event>

In addition, I used System Restore several times but undid all the restorations as they could not solve the problem. I even tried a repair with Tweaking.com repair in safe mode.

One other observation is that these iassdo files in the winsxs folder were modified on October 4th at 17:30 and all the others in 2009.

x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_baa6a5a449f63e2d

amd64_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_16c541280253af63

I installed a Korean Language Pack. Could that be the problem ?

The Korean language pack is not on the list of installed updates and Windows Update no longer offers it (the other languages are still offered) but the display language can be changed to Korean which means that it is installed.

One last thing: MicrosoftProgram_Install_and_Uninstall.meta.diagcab was used to uninstall the Bluetooth software and office 2007 and I did a disk check which found no problems.

That's all I can think of for now.

The CBS log is at CBS.zip

Thanks in advance,

T_Tech

Sysnative Windows Update · Oct 9, 2019

Hi!

This is a known bug.

SFCFixScript.txt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.[/list]

T_Tech · Oct 9, 2019

Thank you so much, I will do as asked and post results soon.

T_Tech

T_Tech · Oct 9, 2019

Hi softwaremaniac, I am using a usb modem so it ran without internet connectivity as I shut down the Mobile Partner software.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-10-09 14:05:04.013
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Acer\Desktop\SFCFixScript.txt [0]




FileScan::
[0: 7] C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7\iassdo.dll.mui
 Expected: hLMYgoYEaSd6WHNAcMpQlj3ndwYSJanHCJ0EaEjgsTg= Found: tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=
 Expected: 6.1.7600.16385 Found: Version number not available.
Successfully traced component x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_e86c80b89a3f77b7.
Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Windows Foundation Language Pack

 [C:\Windows\SysWOW64\en-US\iassdo.dll.mui]
 [C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.17514_none_75d78dc0bb37c026\Pretty_Peacock.jpg]
 [C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7600.16385_none_73a679f8be493c8c\Pretty_Peacock.jpg]
 [C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.23316_none_7662f7ddd453ce6b\Pretty_Peacock.jpg]
 [C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.19112_none_75d55804bb39cc1e\Pretty_Peacock.jpg]
 [C:\Windows\winsxs\amd64_microsoft-windows-tabletpc-journal_31bf3856ad364e35_6.1.7601.23471_none_761d18c9d488f485\Pretty_Peacock.jpg]


[1: 1] C:\Users\Acer\AppData\Local\Microsoft\Windows Mail\Stationery\Pretty_Peacock.jpg
File is untraceable.
 Found: tfmxBgEeHYSqU0nOhrdrRtqL98a1xYC32if7l90WiOg=
 Version number not available.
Trace not available.



[2: 2] C:\Windows\winsxs\amd64_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_448b1c3c529ce8ed\iassdo.dll.mui
 Expected: OP2PFNasfNNIWM0oyuajsI6jQ9pkJ7CbHj0zbJYzCpQ=
 Expected: 6.1.7600.16385
Successfully traced component amd64_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_en-us_448b1c3c529ce8ed.
Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7600.16385.Windows Foundation Language Pack

 [C:\Windows\System32\en-US\iassdo.dll.mui]


[3: 2] C:\Windows\winsxs\amd64_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_16c541280253af63\iassdo.dll.mui
 Expected: PpBhuZX9IgoTFaMAkjELUw3UmR437t1B+PayAsrlWUk=
 Expected: 6.1.7600.16385
Successfully traced component amd64_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_16c541280253af63.
Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~ko-KR~6.1.7600.16385.Windows Foundation Language Pack

 [C:\Windows\System32\ko-KR\iassdo.dll.mui]


[4: 2] C:\Windows\winsxs\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_baa6a5a449f63e2d\iassdo.dll.mui
 Expected: 6DQ7YtTyXZvr2b21+7W/fxxP8QnmMG9yNaFTOYbLxbo=
 Expected: 6.1.7600.16385
Successfully traced component x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_6.1.7600.16385_ko-kr_baa6a5a449f63e2d.
Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~ko-KR~6.1.7600.16385.Windows Foundation Language Pack

 [C:\Windows\SysWOW64\ko-KR\iassdo.dll.mui]
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-10-09 14:05:20.658
Script hash: Fmdu1KQyKzSVS4+qdMB2suB0rfFZx18NgSP3YX3t5l4=
----------------------EOF-----------------------

I did not understand the [ /list] at the end. Please correct any errors.

Thanks,

T_Tech

Sysnative Windows Update · Oct 9, 2019

The [/list] is a tag that I accidentally included. My apologies. Let's check your HDD:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

T_Tech · Oct 9, 2019

Thanks, I'm working on it.

T_Tech

T_Tech · Oct 9, 2019

Hi softwaremaniac,

First, let me apologize for the comment " Please correct any errors" . I meant to say that you should correct any errors that I have made. I need some sleep.

The program hangs at Test Completion: 90% ETA: 0 sec

After about three hours, I manually stopped the scan, restarted the computer and ran it again. I watched the program count down from Test Completion: 90% ETA : 70 sec, to Test Completion 90% ETA: 0 sec and started typing this message.

While I was typing, I looked at the interface and saw that :

Code:

 Test Result: Completed without error

Here is the log:

Code:

smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-win7-sp1] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Scorpio Blue Serial ATA (AF)
Device Model:     WDC WD3200BPVT-22JJ5T0
Serial Number:    WD-WXN1E32LFUAL
LU WWN Device Id: 5 0014ee 657e25105
Firmware Version: 01.01A01
User Capacity:    320,072,933,376 bytes [320 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS (minor revision not indicated)
SATA Version is:  SATA 2.6, 3.0 Gb/s
Local Time is:    Wed Oct 09 18:40:43 2019 CUT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM level is:     96 (intermediate level with standby)
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever 
                    been run.
Total time to complete Offline 
data collection:         ( 7380) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine 
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      (  76) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x7035)    SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR-K   200   200   051    -    0
  3 Spin_Up_Time            POS--K   136   134   021    -    2183
  4 Start_Stop_Count        -O--CK   060   060   000    -    40928
  5 Reallocated_Sector_Ct   PO--CK   200   200   140    -    0
  7 Seek_Error_Rate         -OSR-K   200   200   000    -    0
  9 Power_On_Hours          -O--CK   097   097   000    -    2609
 10 Spin_Retry_Count        -O--CK   100   100   000    -    0
 11 Calibration_Retry_Count -O--CK   100   100   000    -    0
 12 Power_Cycle_Count       -O--CK   099   099   000    -    1336
191 G-Sense_Error_Rate      -O--CK   001   001   000    -    1227
192 Power-Off_Retract_Count -O--CK   200   200   000    -    145
193 Load_Cycle_Count        -O--CK   100   100   000    -    301845
194 Temperature_Celsius     -O---K   098   094   000    -    45
196 Reallocated_Event_Count -O--CK   200   200   000    -    0
197 Current_Pending_Sector  -O--CK   200   200   000    -    0
198 Offline_Uncorrectable   ----CK   100   253   000    -    0
199 UDMA_CRC_Error_Count    -O--CK   200   200   000    -    0
200 Multi_Zone_Error_Rate   ---R--   200   200   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      6  Ext. Comprehensive SMART error log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS      16  Device vendor specific log
0xa8-0xb7  GPL,SL  VS       1  Device vendor specific log
0xbd       GPL,SL  VS       1  Device vendor specific log
0xc0       GPL,SL  VS       1  Device vendor specific log
0xc1       GPL     VS      93  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      2609         -
# 2  Extended offline    Aborted by host               10%      2607         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       258 (0x0102)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    45 Celsius
Power Cycle Min/Max Temperature:     28/48 Celsius
Lifetime    Min/Max Temperature:      0/50 Celsius
Under/Over Temperature Limit Count:   0/0
Vendor specific:
03 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/60 Celsius
Min/Max Temperature Limit:           -41/85 Celsius
Temperature History Size (Index):    128 (44)

Index    Estimated Time   Temperature Celsius
  45    2019-10-09 16:33    46  ***************************
 ...    ..( 27 skipped).    ..  ***************************
  73    2019-10-09 17:01    46  ***************************
  74    2019-10-09 17:02    45  **************************
 ...    ..(  8 skipped).    ..  **************************
  83    2019-10-09 17:11    45  **************************
  84    2019-10-09 17:12    46  ***************************
 ...    ..(  8 skipped).    ..  ***************************
  93    2019-10-09 17:21    46  ***************************
  94    2019-10-09 17:22    47  ****************************
 ...    ..(  9 skipped).    ..  ****************************
 104    2019-10-09 17:32    47  ****************************
 105    2019-10-09 17:33    48  *****************************
 ...    ..( 20 skipped).    ..  *****************************
 126    2019-10-09 17:54    48  *****************************
 127    2019-10-09 17:55    47  ****************************
 ...    ..( 18 skipped).    ..  ****************************
  18    2019-10-09 18:14    47  ****************************
  19    2019-10-09 18:15    46  ***************************
 ...    ..( 13 skipped).    ..  ***************************
  33    2019-10-09 18:29    46  ***************************
  34    2019-10-09 18:30    45  **************************
 ...    ..(  9 skipped).    ..  **************************
  44    2019-10-09 18:40    45  **************************

SCT Error Recovery Control command not supported

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2        20572  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            6  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4       101685  Vendor specific

Here are the screen shots:

View attachment 52373 View attachment 52373 View attachment 52373 View attachment 52373 View attachment 52373

View attachment 52374

I noticed the Pre-failure warnings : P.

If I clone the HDD and fix the errors, would that solve the problem ? I do not want to reinstall as my internet line is terrible and I spent sleepless nights downloading the updates.

I honestly believe that you are a genius, able to diagnose hard disk problems from a CBS log. When I get an online account, I will donate as much as I can to your site.

Microsoft should actually be providing these services instead of volunteers like you, solving their problems while they gobble up the cash.

Please let e know what to do next.

Regards,

T_Tech.

Sysnative Windows Update · Oct 9, 2019

Your HDD is okay. Pre-failure means it has not yet failed.

Thank you for the kind words. I was actually going to recommend switching to Windows 10 since the support for Windows 7 is about to end in January 2020.

What is the original language that came with the system before you installed Korean language pack?

T_Tech · Oct 9, 2019

Hi softwaremaniac,

It is English, but my friend has a Korean boyfriend so I installed the Korean Language pack as an option that can be selected in the control panel when he comes to town.

I had some weird problems posting, went for a break and found your reply, I don't remember sending it as one screenshot is missing.

This laptop belongs to a friend, it developed problems with when her assistant used it. I have spent countless hours on it on a slow internet line. Do you think that the problems are resolved ?

Windows 10 is out of the question where I live as data costs are very high. We buy MB so GB costs a lot and Windows 10 Updates are GB in size. Also, the laptop is mainly used offline.

Thank you so much for your help so far,

T_Tech

Sysnative Windows Update · Oct 9, 2019

I see, so just to confirm, your goal is to just fix the corruption identified by SFC Scan?

T_Tech · Oct 9, 2019

Yes and enable the Bluetooth driver and Microsoft Office 2007 to install without the registry permissions errors.

I would be eternally grateful if you could fix this for me.

T_Tech

Sysnative Windows Update · Oct 9, 2019

No problem.

Please do the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

T_Tech · Oct 9, 2019

The C:\Windows\System32\Config\Conponents file is here: components.zip

Thanks,

T_Tech

Sysnative Windows Update · Oct 9, 2019

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

T_Tech · Oct 9, 2019

Working, I will post the results soon.

T_Tech

T_Tech · Oct 9, 2019

Fixlog.txt:

Code:

Fix result of Farbar Recovery Scan Tool (x64) Version: 09-10-2019 01
Ran by Acer (09-10-2019 23:02:18) Run:1
Running from C:\Users\Acer\Desktop
Loaded Profiles: Acer (Available Profiles: Acer)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
[-HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.24516 (win7sp1_ldr_escrow.190815-1609)\ComponentFamilies\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_en-us_4da8c9f710864b94]
*****************

Restore point was successfully created.

========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

The operation completed successfully.


========= End of CMD: =========

HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.24516 (win7sp1_ldr_escrow.190815-1609)\ComponentFamilies\x86_microsoft-windows-n..ce_iassdo.resources_31bf3856ad364e35_en-us_4da8c9f710864b94 => removed successfully

==== End of Fixlog 23:04:00 ====

Sysnative Windows Update · Oct 9, 2019

Thank you.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

T_Tech · Oct 9, 2019

Working...

T_Tech · Oct 9, 2019

CBS.txt is attached

T_Tech

Sysnative Windows Update · Oct 9, 2019

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

[SOLVED] Corruption and errors after Windows Update

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