P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 13, 2021 #41 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter after each. wusa /uninstall /KB:3124275 wusa /uninstall /KB:4516048 wusa /uninstall /KB:4516065 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter after each. wusa /uninstall /KB:3124275 wusa /uninstall /KB:4516048 wusa /uninstall /KB:4516065 Let me know if it says it was successful or if there are any errors.
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 13, 2021 #42 all 3 were listed as "not installed" daryl
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 13, 2021 #43 FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST.exe and choose Run as administrator. Copy and paste KB3124275;KB4516048;KB4516065 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
FRST Registry Search Click the Start button and choose Control Panel. In the upper right corner ensure the View by: is set to Category. Select the Programs group. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog. Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open. Right-click on the file FRST.exe and choose Run as administrator. Copy and paste KB3124275;KB4516048;KB4516065 into the Search box and click the Search Registry button. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply. You may close any remaining open windows now.
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 13, 2021 #44 this is win7 ult Dont have "server manager". ran FRST FOR REGISTRY ENTRIES NONE FOUND; FILE ATTACHED. DARYL Attachments SearchReg.txt 477 bytes · Views: 1
this is win7 ult Dont have "server manager". ran FRST FOR REGISTRY ENTRIES NONE FOUND; FILE ATTACHED. DARYL
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 13, 2021 #45 Install Update with DISM Download the update MSU here: https://download.microsoft.com/down...2C60CC73F5F/IE11-Windows6.1-KB3124275-x86.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand IE11-Windows6.1-KB3124275-x86.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\IE11-Windows6.1-KB3124275-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: https://download.microsoft.com/down...2C60CC73F5F/IE11-Windows6.1-KB3124275-x86.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand IE11-Windows6.1-KB3124275-x86.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\IE11-Windows6.1-KB3124275-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 13, 2021 #46 COMPLETED SUCCESSFULLY DARYL Attachments CBS.log 5.5 MB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 13, 2021 #47 Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._8b3486b7d1630461150ff63108a614b716ad36ee.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand ie11-windows6.1-kb4483187-x86_8b3486b7d1630461150ff63108a614b716ad36ee.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\ie11-windows6.1-kb4483187-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._8b3486b7d1630461150ff63108a614b716ad36ee.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand ie11-windows6.1-kb4483187-x86_8b3486b7d1630461150ff63108a614b716ad36ee.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\ie11-windows6.1-kb4483187-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 13, 2021 #48 COMPLETED successfully daryl Attachments CBS.log 425 KB · Views: 0
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 13, 2021 #49 Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/c..._4043ae645a913df0c5af18347975e21b70ebd8da.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb3124275-x86_4043ae645a913df0c5af18347975e21b70ebd8da.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb3124275-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/c..._4043ae645a913df0c5af18347975e21b70ebd8da.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb3124275-x86_4043ae645a913df0c5af18347975e21b70ebd8da.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb3124275-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. If you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 14, 2021 #50 cbslog.zip attached Attachments CBS.zip 26.5 KB · Views: 0
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 14, 2021 #51 Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._d8a8f11686afef4ba96242bf646d02f8f90bef6e.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4516048-x86_d8a8f11686afef4ba96242bf646d02f8f90bef6e.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4516048-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. Only if you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._d8a8f11686afef4ba96242bf646d02f8f90bef6e.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4516048-x86_d8a8f11686afef4ba96242bf646d02f8f90bef6e.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4516048-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. Only if you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 14, 2021 #52 complete cbslog.zip attached daryl Attachments CBS.zip 171.3 KB · Views: 0
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 14, 2021 #53 Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._662c716c417149d39d5787b1ff849bf7e5c786c3.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4516065-x86_662c716c417149d39d5787b1ff849bf7e5c786c3.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4516065-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. Only if you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
Install Update with DISM Download the update MSU here: http://download.windowsupdate.com/d..._662c716c417149d39d5787b1ff849bf7e5c786c3.msu Copy the MSU file to a convenient location (such as C:\temp). Click on the Start button and in the search box, type Command Prompt When you see Command Prompt on the list, right-click on it and select Run as administrator When command prompt opens, copy and paste the following commands into it, press enter after each cd C:\temp replace C:\temp with your path if different expand windows6.1-kb4516065-x86_662c716c417149d39d5787b1ff849bf7e5c786c3.msu -f:* C:\temp DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4516065-x86.cab You should receive the message: The operation completed successfully. Make sure to allow the computer to restart if prompted. Only if you receive any other message: Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied. Paste (Ctrl+V) it into your next post. Zip and attach C:\Windows\Logs\CBS\CBS.log
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 14, 2021 #54 COMPLETE CBSLOG.ZIP ATTACHED DARYL Attachments CBS.zip 178.4 KB · Views: 0
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 14, 2021 #55 Restart the machine. Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
Restart the machine. Start the System Update Readiness Tool (SURT) again. On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 15, 2021 #56 updated cbs lg after running surt after reboot daryl Attachments CBS.zip 36.4 KB · Views: 1
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 15, 2021 #57 Please provide the requested file C:\Windows\Logs\CBS\CheckSUR.log as attachment.
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 15, 2021 #58 checksur attached i misread your msg. daryl Attachments CheckSUR.log 6.5 KB · Views: 2
P PeterJ Moderator, Windows Update Expert, Security Analyst Staff member Joined Dec 14, 2014 Posts 12,533 Sep 15, 2021 #59 Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter after each. wusa /uninstall /KB:3177467 wusa /uninstall /KB:4483458 wusa /uninstall /KB:4507004 Let me know if it says it was successful or if there are any errors.
Remove Update Manually Click on the Start button and in the search box, type Command Prompt. When you see Command Prompt on the list, right-click on it and select Run as administrator. When command prompt opens, copy and paste the following command into it, then press enter after each. wusa /uninstall /KB:3177467 wusa /uninstall /KB:4483458 wusa /uninstall /KB:4507004 Let me know if it says it was successful or if there are any errors.
H Hanknumb Contributor Joined Apr 25, 2020 Posts 231 Sep 16, 2021 #60 all 3 KB's were NOT installed daryl