[SOLVED] Constant BSOD after update to 1909 and rollback to 1903

B

BrianT

Contributor
Joined
Nov 20, 2014
Posts
22
Location
Southampton
Hi all,
Have started to get constant BSOD's after rolling back to win10 1903. I ran the update assistant to 1909 and then had sound issues as there is no Realtek audio driver for 1909. I rolled back to 1903 and now have BSOD's even if I don't do anything.
Unable to do a reinstall of 1903 as the only version I can now get online is 1909.

I 've not had any issues with drives or memory prior to the update.

Attached is the results of the file collection app. system details below. I would appreciate any help you can offfer

Regards
Brian



  • OS: - Windows 10
  • x64: - (64-bit)
  • Version: - Full retail version
  • Age of system: - 3.5 years
  • Age of OS installation: - 1903 has been installed since July 2019 no problems 1909 installed Jan 2020
    CPU: - Intel Core i7 6700K @ 4.00GHz
    Video Card: - 3071MB NVIDIA GeForce GTX 1080 Ti (EVGA)
    MotherBoard: - Gigabyte Technology Co. Ltd. Z170X-UD3-CF (U3E1)
  • Memory: - Kingston Fury Black 32GB (2x16GB) DDR4 PC4-19200C15 2400MHz Dual Channel Kit
  • Power Supply: - brand & wattage (if laptop, skip this one)
  • : - Desktop
 

Attachments

I've noticed that you have Bitdefender Security installed as well, have you ensured that you have installed the latest version?

From the DRT:

Malwarebytes Web Access Control
If it's blamed in a BSOD, it may be due to an outdated version of BitDefender 2016. Ensure that BitDefender is updated to the latest version. Fix came out around 02 July 2016
Click to expand...

Source: Driver Reference Table (DRT) | mwac.sys

Note: I'm currently at work, so haven't looked at all the dump files yet.
 
Thansk for the advice guys, for now I've uninstalled both Malwarebytes and Bitdefender and am just runing windows defender for now I'll see how that goes and report back.
 
If things get back to how they used to be, feel free to reinstall Malwarebytes and Bitdefender again if you have subscriptions. They should work perfectly together.

The DRT info isn't exactly applicable anymore unless one would use a 4 years old version of Bitdefender and not update it.
 
axe0 said:
If things get back to how they used to be, feel free to reinstall Malwarebytes and Bitdefender again if you have subscriptions. They should work perfectly together.
Click to expand...

In my opinion, if the system remains stable with Windows Defender, then install Malwarebytes first and then continue to use the computer as you normally would. If you don't have any issues with Windows Defender and Malwarebytes installed, then install Bitdefender again. If the system begins to crash again, then uninstall Bitdefender. I've seen Bitdefender cause plenty of issues in the past.
 
While Bitdefender indeed had caused lots of issues in the past, I haven't seen Bitdefender causing BSOD issues in a while. I do agree with you, though, that it's better to install one-by-one.
 
Thanks everybody, since uninstalling both I've not had one BSOD and I've put it under a heavy load for the last 6 hours. (y)
I can only assume either the upgrade or the rollback or a combination of both caused the issue with Malwarebytes and Bitdefender as I do make sure I keep them up to date. Ill put Malwarebytes back on tomorrow and if all goes well I'll add bitdefender back on.
Thanks again of all your help.
 
Thanks for letting us know, please keep us informed about how the reinstallation of Malwarebytes goes.
 
Malwarebytes back on and have been using the PC all day today (8 hours) with no ill effects. just going to add bitdefender now and this can be marked as solved I think.
 
All back to normal now so not sure if I have to mark this as solved if a Mod does it but Solved it is (y)

Malwarebytes and Bitdefender bot running as expected and no BSOD or any other anomolies for that matter.

Thanks again for all your help
 

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