[SOLVED] Clicks/pops using Beyerdynamic DT 770 PRO 250Ω (headphones) and Focusrite Scarlett 2i2 3rd gen (audio interface). FIX: I changed a setting in Steam

Nordymorph · Sep 24, 2021

Hello,

so I bought the Beyerdynamic DT 770 pro 250 ohm and the focusrite scarlett 2i2 3rd gen this week.
Now, I plugged everything in and dowloaded the drivers for the scarlett.
I'm hearing clicks and pops every now and then, escpecially when someone talks to me on TeamSpeak.
I tried allready so many things, like reinstall drivers, power settings, set everything to the same samplerate, reduce the buffer size. Nothing helped so far.
I really appreciate every form of help, this gear costed me over 200 €.
I allready tested my old headphones and it seems to be, that the problem stays the same. But withe the new ones I hear the higher frequencys better and theirfore the pops and clicks are more present.

Thank you in advance.

xrobwx71 · Sep 24, 2021

This is probably not going to be helpful as I tried everything I knew, I even contacted Focusrite to no avail. They were willing to help but we could never find a solution.

My issues with the Scarlett products: Latency, I'd pluck a guitar string and .5sec later I'd hear a tone. I had popping as well.

My fix? I switched to the Steinberg UR22 mk II. I also have the Behringer U-Phoria UMC404HD both of which work great on my Windows PC.

I went to the Focusrite internet community and got disenchanted with the "get a MAC" (Apple)", "Windows Sux" answers.

Nordymorph · Sep 25, 2021

The latency itself isn't that audible. The clicks and pops are. Thanks for the respons anyways :)

xilolee · Sep 25, 2021

Video STUTTERING, Audio CRACKS/POPS and dpc/isr LATENCY (posting instructions)

Nordymorph · Sep 27, 2021

My speccy link: http://speccy.piriform.com/results/WxDWnuXGPwki82JodlB0iDT

OS? --> Windows 10 x64 (64bit)
What was original installed OS on system? --> Windows 8, I think.
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --> From Windows 8, I updatet to Windows 10.
Age of system? (hardware) --> Round about 6 years, I changed my graphics card 2 years ago.
Age of OS installation?
Have you re-installed the OS? --> no
System Manufacturer? --> Medion
Laptop or Desktop? --> Desktop
Exact model number (if laptop, check label on bottom) --> Can't find it.
MotherBoard - (if NOT a laptop) --> Medion H81H3-EM2 (SOCKET 0)
CPU --> Intel Core i7 4790 @ 3.60GHz
RAM (brand, EXACT model, what slots are you using?) --> Slot 1: Micron Technology, Part Number: 16JTF51264AZ-1G6M1; Slot 2: Nanya Technology, Part Number: M2F8G64CB8HB5N-DI
Video Card --> NVIDIA GeForce GTX 1050
Power Supply - brand & wattage (if laptop, skip this one) --> Can't tell.
Is driver verifier enabled or disabled? --> Can't tell.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) --> Firewall and Windows Defender.
Are you using proxy, vpn, ipfilters or similar software? --> no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) --> no
Are you currently under/overclocking? Are there overclocking software installed on your system? --> I think not, can't remember honestly.

I uploaded the zipped trace.etl and the SysnativeFileCollectionApp.zip here: SysnativeFileCollectionApp.zip and 1 more file

Thank you in advance!

Nordymorph · Oct 3, 2021

Hello,

so I bought the Beyerdynamic DT 770 pro 250 ohm and the focusrite scarlett 2i2 3rd gen this week.
Now, I plugged everything in and dowloaded the drivers for the scarlett.
I'm hearing clicks and pops every now and then, escpecially when someone talks to me on TeamSpeak.
I tried allready so many things, like reinstall drivers, power settings, set everything to the same samplerate, reduce the buffer size. Nothing helped so far.
I really appreciate every form of help, this gear costed me over 200 €.
I allready tested my old headphones and it seems to be, that the problem stays the same. But withe the new ones I hear the higher frequencys better and theirfore the pops and clicks are more present.

Thank you in advance.

My speccy link: http://speccy.piriform.com/results/WxDWnuXGPwki82JodlB0iDT

OS? --> Windows 10 x64 (64bit)
What was original installed OS on system? --> Windows 8, I think.
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? --> From Windows 8, I updatet to Windows 10.
Age of system? (hardware) --> Round about 6 years, I changed my graphics card 2 years ago.
Age of OS installation?
Have you re-installed the OS? --> no
System Manufacturer? --> Medion
Laptop or Desktop? --> Desktop
Exact model number (if laptop, check label on bottom) --> Can't find it.
MotherBoard - (if NOT a laptop) --> Medion H81H3-EM2 (SOCKET 0)
CPU --> Intel Core i7 4790 @ 3.60GHz
RAM (brand, EXACT model, what slots are you using?) --> Slot 1: Micron Technology, Part Number: 16JTF51264AZ-1G6M1; Slot 2: Nanya Technology, Part Number: M2F8G64CB8HB5N-DI
Video Card --> NVIDIA GeForce GTX 1050
Power Supply - brand & wattage (if laptop, skip this one) --> Can't tell.
Is driver verifier enabled or disabled? --> Can't tell.
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) --> Firewall and Windows Defender.
Are you using proxy, vpn, ipfilters or similar software? --> no
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) --> no
Are you currently under/overclocking? Are there overclocking software installed on your system? --> I think not, can't remember honestly.

I uploaded the zipped trace.etl and the SysnativeFileCollectionApp.zip here: SysnativeFileCollectionApp.zip and 1 more file

Thank you in advance!

xrobwx71 · Oct 3, 2021

Please don't open multiple topics. Continue using this one: Click and pop sounds

I apologize no one has responded in a while on the old topic. I would try to help but it's not an area I'm comfortable within my knowledge.

xrobwx71 · Oct 3, 2021

axe0 · Oct 3, 2021

Threads merged.

Nordymorph · Oct 3, 2021

xrobwx71 said:
Please don't open multiple topics. Continue using this one: Click and pop sounds

I apologize no one has responded in a while on the old topic. I would try to help but it's not an area I'm comfortable within my knowledge.

Hello,
thank you very much for your response. I didn't mean to spam or anything. Wasn't sure, if the thread was still open.

xrobwx71 · Oct 4, 2021

@Nordymorph
No need for an apology. Forums can be confusing sometimes. Everyone is very busy with other posts and life in general. Someone will be with you. Just hang in there.

xilolee · Oct 4, 2021

Let's try this:

Click (windows) Start, settings, system, about, advanced system settings, environment variables.
Under system variables, double-click the Path variable and then click the edit text... button.
Select all the existing texts and delete them.
Click spoiler and copy/paste, in that same edit-box, the text that appears; then click Ok (three times):

%SystemRoot%;%SystemRoot%\system32;%SystemRoot%\System32\OpenSSH\;%SystemRoot%\System32\Wbem;%SystemRoot%\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\ia32\compiler;C:\Program Files (x86)\Common Files\Intel\Shared Libraries\redist\intel64\compiler;C:\Program Files (x86)\Intel\iCLS Client\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\NVIDIA Corporation\PhysX\Common;C:\Program Files (x86)\Windows Kits\10\Windows Performance Toolkit\;C:\Program Files (x86)\Windows Live\Shared;C:\Program Files\Intel\iCLS Client\;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\NVIDIA Corporation\NVIDIA NvDLISR;C:\ProgramData\Oracle\Java\javapath;D:\Desktop\scrcpy;
Click start, type cmd, click run as administrator.
Copy/paste this command in it and click enter:

powercfg /h off

Click to expand...

Then close all windows, save your work and reboot.

andrewlen · Oct 5, 2021

Agree with @xilolee here. Try turning hibernation off and see if that cures the problem. Your Speccy report shows it is enabled.

Power Profile
Active power scheme: Audio
Hibernation: Enabled
Turn Off Monitor after: (On AC Power): Never
Turn Off Hard Disk after: (On AC Power): 20 min
Suspend after: (On AC Power): Never
Screen saver: Disabled

Nordymorph · Oct 7, 2021

@xilolee and @andrewlen thank you very much for helping!
I executed as described. Will keep you updated, if any pop or clicks are still appearing.

Nordymorph · Oct 16, 2021

So I noticed something interesting. As far as I only use services like Spotify or YouTube, everything is fine. As far as I can tell, the pops and clicks only occur when I'm receiving messeneges on Steam (the sound when I get a message is super distorted) and most of the time when someone is talking to me on TeamSpeak. Does anyone have a clue what this could be?

andrewlen · Oct 16, 2021

Hi @Nordymorph

I don't use Steam unfortunately so can't offer any help in that regard. Have you tried posting a message on Steam's Community Discussion boards or contacting Steam Support directly? I only suggest that because it would appear the problem is directly related to Steam itself.

xrobwx71 · Oct 16, 2021

@Nordymorph
I haven't used Teamspeak in years but I do remember you could change the modulation ie; 24bit 48000Hz ( @Digerati is modulation the correct word?) in the TS settings. I also remember if one set it too high, like 32bit 92000Hz it would be garbled.

Packet loss per the TS server you're connected to? High packed loss

xilolee · Oct 16, 2021

Steam chat:
- What's the current setting for "don't embed images and other media in-line" (on or off)?
- Did you try to change it?

Nordymorph · Oct 24, 2021

xrobwx71 said:
@Nordymorph
I haven't used Teamspeak in years but I do remember you could change the modulation ie; 24bit 48000Hz ( @Digerati is modulation the correct word?) in the TS settings. I also remember if one set it too high, like 32bit 92000Hz it would be garbled.

Packet loss per the TS server you're connected to? High packed loss

I actually can change the modulation, but this doesn't really change anything. Packetloss is not an issue, checked this already too.

Nordymorph · Oct 24, 2021

xilolee said:
Steam chat:
- What's the current setting for "don't embed images and other media in-line" (on or off)?
- Did you try to change it?

It's turned off. Now I switched it to on, let's see if it makes a difference.

[SOLVED] Clicks/pops using Beyerdynamic DT 770 PRO 250Ω (headphones) and Focusrite Scarlett 2i2 3rd gen (audio interface). FIX: I changed a setting in Steam

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