CBS & SFC Corruption Issue. Need Assistance

joe_rockstar · May 22, 2022

PeterJ,

See attached files below.

Thanks,

joe_rockstar

,|m|

PeterJ · May 22, 2022

Looks good.
Check Windows Update again and provide a screenshot of the available important updates.

joe_rockstar · May 25, 2022

PeterJ,

Sorry for the delay. See attached Screenshot below.

Thanks,

joe_rockstar

,|m|

PeterJ · May 26, 2022

Try to install the "Security Intelligence Update for Microsoft Security Essentials..." only.
Report the result.

joe_rockstar · May 26, 2022

PeterJ,

No issues installing the Security Essentials Update.

Thanks,

joe_rockstar

,|m|

PeterJ · May 27, 2022

Try to install KB5007885.
Report the result.

joe_rockstar · May 28, 2022

PeterJ,

There was an Error Installing the Update. I tried multiple times with the same issue.

Thanks,

joe_rockstar

,|m|

PeterJ · May 28, 2022

Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

joe_rockstar · May 28, 2022

PeterJ,

The file was too large to attach. See the link below to download the CBS.log.

CBS.log (133.29MB) - SendSpace.com

Thanks,

joe_rockstar

,|m|

PeterJ · May 29, 2022

Is the system date and time correct ?
You tried to install KB5007885 on May 28. The log however ends on May 25.

Do you have something like "Microsoft .NET Core..." installed ?

joe_rockstar · May 29, 2022

PeterJ,

My System Time and Date are correct. I just tried to install the .NET Update again and it was successful this time around.

Thanks,

joe_rockstar

,|m|

PeterJ · May 30, 2022

Great job.
Any remaining issues ?

joe_rockstar · May 30, 2022

PeterJ,

I will re-run the SFC Scan again now and see if there are any new issues.

Thank you for your patience and help with this matter.

joe_rockstar

,|m|

joe_rockstar · May 30, 2022

PeterJ,

I re-ran the SFC Scan and there is another corruption issue. See the attached .jpg and CBS.log for your Review / Use.

Thank you for your patience and help with this matter.

joe_rockstar

,|m|

joe_rockstar · Jun 3, 2022

PeterJ · Jun 4, 2022

Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, check Windows Update again and report the result.

joe_rockstar · Jun 10, 2022

PeterJ,

Sorry for the delay. See attached Snip below for Clean Boot Windows Update Pending Updates.

Thank you for your patience and help with this matter.

joe_rockstar

,|m|

PeterJ · Jun 11, 2022

Install the checked KB in your screenshot.

joe_rockstar · Jun 11, 2022

PeterJ,

There was no issues installing Update KB2310138. See Log Info below.

6/12/2022 12:36:31 AM (KB2310138) | Security Intelligence Update for Microsoft Security Essentials - KB2310138 (Version 1.367.1420.0)

Thank you for your patience and help with this matter,

joe_rockstar

,|m|

PeterJ · Jun 12, 2022

Great. If Office 2013 is still installed try to install the 2 offered updates also. One at a time please.

CBS & SFC Corruption Issue. Need Assistance

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Moderator, Windows Update Expert, Security Analyst

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