Can't update windows 7 to 10, SYSPREP error, Windows Features Blank..please help..

Looks good.
Restart the machine.
Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
The log is clean.

Collect Services:
1. Right-click the Start button and click Command Prompt (administrator).
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.
 
Run Windows Repairs
  1. Download
    51a76de01d28c-Icon_Windows_Repair_All_in_One.png
    Windows Repair (All-in-One) Portable to your desktop.
  2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
  3. Keep the defaults and click the Extract button.
  4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
  5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
  6. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
  7. Double-click on Repair_Windows.exe to open.
  8. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
  9. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
  10. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
  11. Please click the Unselect All button and then click to enable only the following ones:
    • Reset Registry Permissions
    • Reset File Permissions
    • Reset Service Permissions
    • Repair Windows Updates
  12. Ensure the Restart/Shutdown System check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
  13. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
Peter, I am getting a bad webpage on that link. Screen shot attached...
 

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Hi Peter..... I followed your instructions exactly and it appears we are making some progress. However, after windows 10 briefly started to "work" like it should with news feed, etc, update seems to have stopped working for reasons I don't honestly understand. It did download some updates like it should but now it states ,"Your device is missing important security and quality fixes." Now it will just search for 2-3 minutes (blue dots will move left to right) then stop and not pull in any files at all. I tried update troubleshooter but didn't seem to fix anything. Perhaps one of the updates broke the Windows updater? I have attached some logs & screen shots to hopefully provide needed details as best I could. As always thank you very much.
 

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Provide a screenshot of the installed Driver Updates and Other Updates.
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Remove Update Manually
  1. Right-Click the Start button and click Command Prompt (Admin) on the list.
  2. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5027122
  3. Let me know if it says it was successful or if there are any errors.
 
Restart the machine.
Check Windows Update again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Hi Peter...I tried windows update again and it started by itself downloading KB5027357. It looks like it installed automatically, However, then windows update went right back to the way it was prior. It's now again telling me the Pc is missing important updates. Then it went back to not pulling any other files when it looks for updates, just doing the blue dots and then it stops. Attached is the Cbs log. Thank you
 

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    Capture2.webp
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  • Capture.webp
    Capture.webp
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  • CBS.7z
    CBS.7z
    207.5 KB · Views: 1
Right-click on the Start button and click Run.
Typ POWERSHELL in the input field, then click OK.
A blue window appears.
Typ in the blue window Get-WindowsUpdateLog and press the enter key.
Some text will appear in the blue window. Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Close the blue window.

Attach the file C:\Users\<username>\Desktop\WindowsUpdate.log to your next reply.
Note: if the file is too big to upload to your next reply please upload via a service such as Gofile or WeTransfer and just provide the download link.
 
Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._523c039b86ca98f2d818c4e6706e2cc94b634c4a.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows10.0-kb5015684-x64_523c039b86ca98f2d818c4e6706e2cc94b634c4a.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows10.0-kb5015684-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
Sorry, I made a mistake in my previous message.
Use the command DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows10.0-kb5015684-x64_PSFX.cab
 
The file was successful. Attached is CBS log in case you need it, let me know what you would like me to do next? Thank you!
 

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