Can't update to windows 11

[SRSKing12]

I am trying to update to windows 11 from windows 10(using ISO file virtually mounted), but getting the following error:


I've already checked for windows 11 compatibility by PC Health Check.
All the drivers are up-to-date.
Also windows update shows up to date.

I'm trying for 1-2 weeks but on any significant changes. Only I get the same error i.e. it installs 100%, but when updating to windows 11 at 48% it restarts and gives Blue Screen of Death (BSOD) with stop_code: reference_by_pointer.

Please provide me assistance.
Thanks in advance.

 

[x BlueRobot]

Could you please check the following directories for a file named setupmem.dmp?

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Please zip up and attach the file to your next post if it exists.

 

[SRSKing12]

Thanks for your reply.
No such file exist.

 

[x BlueRobot]

Please check the Minidumps folder as well, which will be:

%systemroot%\Minidumps

 

[SRSKing12]

I found some files in it.
I tried to update it 1-2 days ago.

I've made a rar file:

 

[x BlueRobot]

Please remove the Dell Diagnostics software, it's known to cause BSOD problems, especially Stop 0xCAs and Stop 0x18s.

 

[SRSKing12]

Yes would you please provide the steps for uninstalling it ?

 

[x BlueRobot]

It will be under Programs and Features, you can remove it as you would with any other program.

 

[SRSKing12]

Thanks
But I didn't find any such program

 

[x BlueRobot]

Could you please export your msinfo32 file using the following command from a command prompt:

msinfo32 /nfo %userprofile%\Desktop\msinfo32.nfo

Please zip up this file and then attach it your next post.

 

[SRSKing12]

Thanks for your response.
This is the file:

 

[x BlueRobot]

Thanks, looks like it's listed under your Start Menu as simply Dell. I would suggest checking under Programs and Features for anything Dell related and then removing it. It seems that it may possibly be listed as Dell Utilities or Dell Support Assistant.

 

[SRSKing12]

Thanks...
I've the Dell Support Assist.
But before uninstalling that, I want to let you know that, some of the keys of my keyboard aren't working. So I'm going to replace it in few days. So should I try uninstalling Support Assist OR should I wait for replacement and try installing windows 11 ?

 

[SRSKing12]

Previously I tried opening Support Assist lot of times, but it was giving some unexpected error occured restart and try again. After restarting, the same error.

 

[x BlueRobot]

I'll remove Dell Support Assist and then attempt to update again. The keyboard replacement won't have any effect on the installation of Windows.

 

[SRSKing12]

Ok sure I'll try it and let you know.
Thank you

 

[x BlueRobot]

Have you managed to successfully update? Any other problems?

 

[SRSKing12]

Actually I haven't tried it as I was busy in keyboard replacement. The keyboard is replaced now. I'll try it on Tuesday and let you know further issues. Thanks.

 

[x BlueRobot]

Okay, hopefully you should have no problems afterwards.

 

[SRSKing12]

Yes let's hope for the best