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Can't install SP1 ond some updates

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
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1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s > 1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Copy and paste this into your next reply.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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Dec 14, 2014
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Which updates also fail to install beside SP1 ?
 

Dijio

Active member
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Dec 20, 2018
Messages
44
At now the question is only in the installation of SP1.
I can't update or install other software (by Siemens) without Windows 7 SP1. And can't install .NET Framework 4.7.2 (kb4054530).
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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Dec 14, 2014
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Dijio said:
At now the question is only in the installation of SP1.
I can't update or install other software (by Siemens) without Windows 7 SP1.
All clear.
Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, run sfc /scannow again and report the result.
 

Dijio

Active member
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Dec 20, 2018
Messages
44
Done:

C:\windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\windows\system32>
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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Dec 14, 2014
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Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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I need to have a look at the SOFTWARE hive.

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!


Option#2 (only if you are unable to follow the previous instructions)


  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 

Dijio

Active member
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Dec 20, 2018
Messages
44
Thank you! But I can do it after the holidays.
Merry christmas and happy new year!!!
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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Dec 14, 2014
Messages
3,036
No problem. Happy holidays.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
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Dec 14, 2014
Messages
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Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Click Start.
Type devmgmt.msc in the searchbox and press enter.
The window 'Device Manager' will show up.
Take a screenshot of 'Device Manager'. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Follow the instructions below please.

Step 1:
There is a poblem with the USB controller "LSIS XGSeries".
Please fix that by installing the correct driver or uninstall it.


Step 2:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

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PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Post the logfile C:\Windows\WindowsUpdate.log as attachment in your next reply.
Note: if the file is too big to upload to your next reply please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Messages
3,036
Open the list with available Windows Updates and take a screenshot. Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
 
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