Can't install any Windows Updates, nor Windows 10 upgrade

dhomas · Jan 7, 2021

Here are all of them.

http://www.filedropper.com/cbspersists

PeterJ · Jan 7, 2021

Boot your computer into a Clean Boot state following these instructions: How to perform a clean boot in Windows.
After that, try to upgrade Windows again and report the result.

dhomas · Jan 7, 2021

Failed.

PeterJ · Jan 7, 2021

FRST Scan:

Right-click the file FRST64.exe on your desktop and select "Run as administrator".
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Attach the logfiles FRST.txt and Addition.txt to your next reply.

dhomas · Jan 7, 2021

Attached. I noticed a few entries like this in one of the logs:

Error: (01/07/2021 11:28:56 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume System.

I have run chkdsk /F several times and it has reported no errors. So, I'm not sure why these appear, and/or if they are affecting the issues.

PeterJ · Jan 8, 2021

The attachment FRST.txt isn't complete. Please attach that file again.

dhomas · Jan 8, 2021

attached

PeterJ · Jan 8, 2021

Weird, the first part of the file is missing.
Perform a new scan with FRST. When completed attach the file FRST.txt again.

dhomas · Jan 8, 2021

attached

PeterJ · Jan 8, 2021

Step 1:
Uninstall Malwarebytes version 3.0.6.1469
Reboot the machine.

Step 2: Enable System Restore
Click the Start button.
Click Control Panel.
Click System.
In the left pane, click System Protection. If prompted, enter your Administrator password or click Continue.
Select the system disk C:.
Click the Configure button.
Select the option Turn on system protection.
Click OK.

Step 3:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Post the logfile Fixlog.txt as attachment in your next reply.

dhomas · Jan 9, 2021

attached. Here is the results of the chkdsk that ran when it rebooted. It found no errors.

Checking file system on C: The type of the file system is NTFS. Volume label is System.
One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.
Windows will now check the disk.
CHKDSK is verifying files (stage 1 of 3)...
747776 file records processed. File verification completed.
4050 large file records processed. 0 bad file records processed.
1762 EA records processed. 138 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
871488 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 3)...
747776 file SDs/SIDs processed.
Cleaning up 949 unused index entries from index $SII of file 0x9.
Cleaning up 949 unused index entries from index $SDH of file 0x9.
Cleaning up 949 unused security descriptors.
Security descriptor verification completed.
61857 data files processed.
CHKDSK is verifying Usn Journal...
33913952 USN bytes processed.
Usn Journal verification completed.
Windows has checked the file system and found no problems.

488374627 KB total disk space.
146044000 KB in 356048 files.
203920 KB in 61858 indexes.
0 KB in bad sectors.
866683 KB in use by the system.
65536 KB occupied by the log file.
341260024 KB available on disk
4096 bytes in each allocation unit.
122093656 total allocation units on disk.
85315006 allocation units available on disk.
Internal Info: 00 69 0b 00 7b 60 06 00 2e 36 0a 00 00 00 00 00 .i..{`...6...... 19 0c 00 00 8a 00 00 00 00 00 00 00 00 00 00 00 ................ 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
Windows has finished checking your disk.
Please wait while your computer restarts.

PeterJ · Jan 10, 2021

Good. Try to upgrade Windows again and report the result.

dhomas · Jan 10, 2021

Same Windows 10 fail result.

PeterJ · Jan 10, 2021

Uninstall Avast Free Antivirus.
Restart the machine and try to upgrade again.

dhomas · Jan 10, 2021

I encounter a new issue now. I've tried it a couple times. This appears while it's in the process of readying to do the Windows 10 upgrade.

PeterJ · Jan 11, 2021

Are there any Windows 7 updates available and/or does Windows Update report an issue ?
Disconnect all devices that are not required, i.e. printers, scanners, cameras, etc.

If the problem persists, perform a new scan with the FRST tool and attach the files FRST.txt and Addition.txt.

dhomas · Jan 12, 2021

There's nothing connected to this computer. Just an internal harddrive. There have been a few Windows and Office updates trickling in since. Installed them with no errors.

FRST logs attached. Any thoughts on these repeated entries, noting that ChkDsk finds no issues.

Error: (01/12/2021 10:43:48 PM) (Source: Ntfs) (EventID: 55) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume System.

dhomas · Jan 13, 2021

The issue appears to be with the W10 installer specifically. I'm investigating this further and will report what I figure out.

PeterJ · Jan 13, 2021

This thread might help: [SOLVED] - Hundreds of NTFS ID 55 errors at a time? CHKDSK clean. SMART values all good

Can't install any Windows Updates, nor Windows 10 upgrade

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